unable to start media player

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  1. Posts : 30
    Windows 7 32 Bit
       #1

    unable to start media player


    i am unable to start media player get teh attached error .couple of runs of sfc found corrpt files but couldnt repair .please help. screenshot and cbs.log file attached.

    removed media playe from programs and features . .and rebooted and installed and rebooted. checked no luck .same error.
    Attached Thumbnails Attached Thumbnails unable to start media player-wmp.dll-corrupt.png  
      My Computer


  2. Posts : 547
    Windows 7 Enterprise x64
       #2

    that means that media player is corrupt, you shoolud be able to download a new media player through microsoft.com.
      My Computer


  3. Posts : 111
    Win7 Ultimate/X84
       #3

    bhar said:
    i am unable to start media player get teh attached error .couple of runs of sfc found corrpt files but couldnt repair .please help. screenshot and cbs.log file attached.

    removed media playe from programs and features . .and rebooted and installed and rebooted. checked no luck .same error.
    Hey,I think the version of wmp.dll can't go with Windows Media Player. You'll need to upgrade the wmp.dll
    version to make it compatible with Windows.
    To upgrade the version,open CMD and type UNREGMP2.EXE /UPDATEWMPVERSION,then press enter
    and wait untill it gets upgraded.

    If the solution doesn't work for you,then you gotta reset&reinstall Media Player but ,not from Programs and Features.Just go to "Turn windows features on or off" and uncheck the mark next to "Media" then reboot your computer and see what happens.Good luck!
      My Computer


  4. Posts : 30
    Windows 7 32 Bit
    Thread Starter
       #4

    DarKnight said:
    bhar said:
    i am unable to start media player get teh attached error .couple of runs of sfc found corrpt files but couldnt repair .please help. screenshot and cbs.log file attached.

    removed media playe from programs and features . .and rebooted and installed and rebooted. checked no luck .same error.
    Hey,I think the version of wmp.dll can't go with Windows Media Player. You'll need to upgrade the wmp.dll
    version to make it compatible with Windows.
    To upgrade the version,open CMD and type UNREGMP2.EXE /UPDATEWMPVERSION,then press enter
    and wait untill it gets upgraded.

    If the solution doesn't work for you,then you gotta reset&reinstall Media Player but ,not from Programs and Features.Just go to "Turn windows features on or off" and uncheck the mark next to "Media" then reboot your computer and see what happens.Good luck!
    I had already tried uninstalling from turn windows features on and off as that is the only option for doing so. It's not available in programs and features menu. Sorry of my previous message was not that much clear.

    This system is already using latest patches and sp1.

    I will try the other option that you suggested.
      My Computer


  5. Posts : 111
    Win7 Ultimate/X84
       #5

    I had already tried uninstalling from turn windows features on and off as that is the only option for doing so. It's not available in programs and features menu. Sorry of my previous message was not that much clear.

    This system is already using latest patches and sp1.

    I will try the other option that you suggested.
    Ok,try that ,hope you'll solve the problem,I had been suffering from the same problem for a long time
      My Computer


  6. Posts : 30
    Windows 7 32 Bit
    Thread Starter
       #6

    DarKnight said:
    I had already tried uninstalling from turn windows features on and off as that is the only option for doing so. It's not available in programs and features menu. Sorry of my previous message was not that much clear.

    This system is already using latest patches and sp1.

    I will try the other option that you suggested.
    Ok,try that ,hope you'll solve the problem,I had been suffering from the same problem for a long time
    No luck with that update commands
      My Computer


  7. Posts : 111
    Win7 Ultimate/X84
       #7

    No luck with that update commands
    That's too bad but there are some solutions that can be useful for your problem.But before that,let me ask, when you first came across the problem? You just turn the computer on and see that media player had stopped working? Or the problem came with a new OS?
      My Computer


  8. Posts : 30
    Windows 7 32 Bit
    Thread Starter
       #8

    bhar said:
    DarKnight said:
    I had already tried uninstalling from turn windows features on and off as that is the only option for doing so. It's not available in programs and features menu. Sorry of my previous message was not that much clear.

    This system is already using latest patches and sp1.

    I will try the other option that you suggested.
    Ok,try that ,hope you'll solve the problem,I had been suffering from the same problem for a long time
    No luck with that update commands
    Also tried the guide at ms site which says to take ownership and then give full rights to admin. I replaced wmp. Dll from another system.

    Sfc still says this file is corrupt. Sfc on that system returned no problem found.

    Both source and destination systems are windows 7 Enterprises 64 bit with sp1 and all latest updates installed.
      My Computer


  9. Posts : 111
    Win7 Ultimate/X84
       #9

    Also tried the guide at ms site which says to take ownership and then give full rights to admin. I replaced wmp. Dll from another system.

    Sfc still says this file is corrupt. Sfc on that system returned no problem found.

    Both source and destination systems are windows 7 Enterprises 64 bit with sp1 and all latest updates installed.
    Did not you try System Restore? There are serious chances of getting access to Media Player with system restore
      My Computer


  10. Posts : 30
    Windows 7 32 Bit
    Thread Starter
       #10

    system restore is disabled from day one.
    this system is running from past few months .. just felt the need to use media player . and got the problem .dont konw if it wrked earlier..


    i followed below guide.
    https://support.microsoft.com/en-us/kb/929833

    copied file form another version of same os (version of wmp.dll is also same) and still no luck.though this time erro rwas media player is not properly installed and it offered me to download media player and install it form ms site . there at that site it had no setup files..

    so i removed form turn windows features on and off and rebooted ..then did sfc and it found no problems.
    then enabeld media player and same wmp err and sfc also found wmp.dll file corrupt but couldnt repair.

    2015-08-05 21:49:00, Info CSI 00000359 [SR] Repairing 1 components
    2015-08-05 21:49:00, Info CSI 0000035a [SR] Beginning Verify and Repair transaction
    2015-08-05 21:49:00, Info CSI 0000035c [SR] Cannot repair member file [l:14{7}]"wmp.dll" of Microsoft-Windows-MediaPlayer-Core, Version = 6.1.7601.18840, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-05 21:49:01, Info CSI 0000035e [SR] Cannot repair member file [l:14{7}]"wmp.dll" of Microsoft-Windows-MediaPlayer-Core, Version = 6.1.7601.18840, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-05 21:49:01, Info CSI 0000035f [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3033890~31bf3856ad364e35~amd64~~6.1.1.0.3033890-2_neutral_GDR"
    2015-08-05 21:49:01, Info CSI 00000362 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:14{7}]"wmp.dll"; source file in store is also corrupted
    2015-08-05 21:49:01, Info CSI 00000364 [SR] Repair complete
    2015-08-05 21:49:01, Info CSI 00000365 [SR] Committing transaction
    2015-08-05 21:49:01, Info CSI 00000369 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired
      My Computer


 
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