Windows Photo Viewer won't open

Sylveon Fetish · 23 Jan 2016

On my Windows 7 machine, Windows Photo Viewer will not open. I double click an image so I can view it but it will not open. I click it a number of times, it still won't open. At this point, I open the task manager and see that COM Surrogate (dllhost.exe) which houses Windows Photo Viewer is running only as a process with a process ID of 76D0CB12-7604-4048-B83C-1005C7DDC503. That process ID doesn't get any hits on Google. There is one Microsoft result, but that is dealing with multiple user accounts that are trying to use Windows Photo Viewer, I am the only account and nobody else is using Windows Photo Viewer on the computer but me, so that does not apply.

ThrashZone · 23 Jan 2016

Hi,
Use Clean boot,
Troubleshoot Application Conflicts by Performing a Clean Startup
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.

Sylveon Fetish · 23 Jan 2016

When I type msconfig, I get a message that says, "no items match your search"

Callender · 24 Jan 2016

Sylveon Fetish said:

I open the task manager and see that COM Surrogate (dllhost.exe) which houses Windows Photo Viewer is running only as a process with a process ID of 76D0CB12-7604-4048-B83C-1005C7DDC503. That process ID doesn't get any hits on Google.

I have the same:

Windows Photo Viewer won't open-process-explorer.jpg

ThrashZone · 24 Jan 2016

I'd make a new admin account and change the other to standard user
User Account - Create

User Account Type - Change