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Windows 7: Windows Media Player 12 Keeps freezing and linking to my pictures

12 Feb 2017   #1
Western Star

Windows 7 Home Premium 64bit
 
 
Windows Media Player 12 Keeps freezing and linking to my pictures

Hello one and all.

I am at my wits end with "Windows Media Player.12".

The problem with it is it keeps on freezing and I have to go to "Task Manager" to get the program to close and restart it, but after a short period time it dose the self same thing. I have tried to using the "Microsoft Help Section" without a great deal of success, I did find link to a "Hot fix" by Microsoft and installed it but that has not made any difference to prevent the player from freezing.

The other problem is that it has linked itself to my "pictures folder" and they get loaded into the media player. I do not want this to happen as it increases the chances of the program freezing.

I have had to do a complete re-install of “Windows 7 Home Premium”. Due to a search engine have a “Trojan” virus in it so it killed the hard drive.

I have done a number of searches internet searches, and have tried a few with no luck; I did not have these problems before the HDD got struck by a virus.

It has got to the point it frustrating me to the point I wish I could uninstall the program, as at the moment I am unemployed and do not have the funds to take it to a PC repair shop, let alone buy a new lap top.

Please can some give me a direction on how to rectify this headache.
Thank You.

Addtional infomation and spec of the laptop

Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz
Hewlett-Packard 3659
Default System BIOS
8.00 GB 7.99 GB
(1) ST1000LM014-1EJ164 ATA Device
(1) USB Audio Device (2) NVIDIA High Definition Audio (3) NVIDIA High Definition Audio (4) Bluetooth Hands-free Audio (5) NVIDIA High Definition Audio (6) NVIDIA High Definition Audio (7) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (8) IDT High Definition Audio CODEC
NVIDIA GeForce G105M
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1



My System SpecsSystem Spec
.
12 Feb 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Western Star now mate have you tried running these yet? - if not do so.
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f switch and if this does not make any improvement then just run this switch instead /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs you can leave out the /r switch in ckdsk if you feel it not necessary

if these make no difference then run these please
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)

Now you mention you had a virus on that machine do you know just what it was and how did you get rid of it?

Sorry to hear about your job situation hopefully it will turn around shortly
My System SpecsSystem Spec
13 Feb 2017   #3
Western Star

Windows 7 Home Premium 64bit
 
 
Stage 1 completed

I have followed you advice and have completed the tasks. And I even down loaded another hot fix from the “Microsoft Support Pages”.


I am still getting the same problem with the images being shared with the “Media Player”
See Image attached.

I also ran. SFC /SCANNOW and have attached an image of the results, but I cannot make head or tails of the results.

The laptop is running fine it is the bug with the media player that still causing me concern.

Terry

PS. I have just tried using the trouble shooting program and it has come back with the following result.

" Media Library Corrupted”

Where can I find windows media player to download as it also says "Architecture: amd64 . Should that say "Intel64" or something





Attached Thumbnails
Windows Media Player 12 Keeps freezing and linking to my pictures-photos-linked.jpg   Windows Media Player 12 Keeps freezing and linking to my pictures-sfc-.scannow.jpg  
My System SpecsSystem Spec
.

13 Feb 2017   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok WS mate the first thing I noticed about the sfc was it was an unusual readout to me and on closer examination when you ran this scan you did not type the command line properly - see pic, and I am surprised it did not decline the scan to run as the command line typing has to be exactly what is in the tutorial.
That is you have to type sfc "space" /scannow and then hit enter so the command line will read
sfc /scannow there has to be a space between the sfc and the /scannow.

Also you did spell SCANNOE and it has to be SCANNOW Windows is very pedantic about how you type command lines. It doesn't matter if you type upper or lower case letters but spelling and spaces are all important. As I said I am surprised it ran at all and flash up a SYNTAX error.

So can you do it again and make absolutely sure the syntax and spelling is a per tutorial

It would be advisable to also run the sfc for three runs - sometimes it can miss stuff - and if it comes up no violations and/or reports corrupt files found and repaired or unfixable then please run the chkdsk as well (the second scan I kinked) in fact it might be an idea to do so anyway. Now with that scan the syntax is also all important just take your time if you are not used to doing this and remember these are two scans that are worth remembering because they are the very basic Windows files scans.

One last thing the scans are best run in safe mode and to do that > shut down > Start > tap F8 while it is starting up > it will then start up in safe mode - the screen will open in a low resolution mode (that is normal). This only means it has loaded only the Windows files and no others ie your programs etc. It may include some but I find as a general rule they are not needed, making it that only Windows files (OS) are or have to be checked.


Attached Images
Windows Media Player 12 Keeps freezing and linking to my pictures-scan-1.png 
My System SpecsSystem Spec
13 Feb 2017   #5
Western Star

Windows 7 Home Premium 64bit
 
 
Results

I have just restarted the program again, with the correct info typed in.

And it is currently running, the results of the are attached.

The typing error is my fault as the brain works fastewr than my fingers


Terry



Attached Images
Windows Media Player 12 Keeps freezing and linking to my pictures-intergraty-scan-edit.jpg 
My System SpecsSystem Spec
13 Feb 2017   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate now run the chkdsk now and see if it comes up with anything.
My System SpecsSystem Spec
14 Feb 2017   #7
Western Star

Windows 7 Home Premium 64bit
 
 

This is the resaults of the chkdsk.

Terry.


Attached Images
Windows Media Player 12 Keeps freezing and linking to my pictures-intergraty-scan-edit.jpg 
My System SpecsSystem Spec
14 Feb 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Western,
Have you got Media player as the default to open Jpeg, (photos).
see screenshot, change it to the same as mine, to get there see top of it.

Roy


Attached Images
Windows Media Player 12 Keeps freezing and linking to my pictures-western.png 
My System SpecsSystem Spec
14 Feb 2017   #9
Western Star

Windows 7 Home Premium 64bit
 
 

I have just tried what you suggested, but that has not worked. I do not understand how to achieve what you suggest.
Could you list the procedures to accomplish the changes that you suggest.

I tried 3 protocal, to which non of them work. Media Player still goes and retives new images fro the "My Pictures file".
My System SpecsSystem Spec
14 Feb 2017   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Western Star View Post
This is the resaults of the chkdsk.

Terry.
Ok mate we still need to do the chkdsk the pic is of the SFC so you need to follow the linked tutorial and just type what Brink has instructed to do in Option 2. Now the computer will then need to shut down and restart in order for the chkdsk to run as opposed to the sfc just running.
Disk Check

But first do what Roy's asking you to do the chkdsk can wait.
My System SpecsSystem Spec
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 Windows Media Player 12 Keeps freezing and linking to my pictures




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