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Windows 7: Can't View Video's or Pictures

30 Dec 2009   #1
mav4life

Windows 7
 
 
Can't View Video's or Pictures

For countless months I have had this issue, and for a couple of times a simple reboot would do the trick. But now I cannot get my videos to play or my images to show.

I have also searched most of the internet with no avail.

My videos show as a jpeg and only audio plays and windows picture view only shows "loading".

I;m very very frustrated with this problem. Any help would be greatly appreciated.

I have a dell xps studio with windows 7 ultimate with a Radeon HD 3670 installed, and i suspect this is the issue.

if you need any more info on my problem let me know, I appreciate your time in helping me!


My System SpecsSystem Spec
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30 Dec 2009   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

What application do you use to view video?

Did videos EVER play properly on this machine?

Have you knowingly made any changes to your video playback or jpeg viewing capabilities?

Can you properly view jpegs on an application other than Windows picture viewer?

When video playback stalls, what does your task manager tell you about the major users of CPU and RAM at that moment?
My System SpecsSystem Spec
30 Dec 2009   #3
mav4life

Windows 7
 
 

Yes videos do play back, but sometimes when i turn my computer back on the videos do not play on WMP or on WMC. An image is diplayed with the audio playing.

As for pictures, I can see them in photoshop and such but not in Windows Photo Viewer.

I have reason to believe it is the graphics card because sometimes when i uninstall it and reinstall it it works, but then it just stops working again.


Its very very frustrating! and in wmc it says that " files are missing to play the video and either restart wmc or the system"

This instant they are playing fine, but if i were to reboot, they would probably not work.
My System SpecsSystem Spec
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31 Dec 2009   #4
smartsujiki

Windows 7
 
 

I have the same kind of issue ..

I cannot view pictures using windows photo viewer..... I can view my pictures through all other applications though.

I have got the same kind of configuration which mav4life has got


Dell Studio XPS 1640
HD3670 Radeon
windows 7 home premium x64
My System SpecsSystem Spec
31 Dec 2009   #5
mav4life

Windows 7
 
 

Only temp solution ive found is uninstalling and reinstalling the video driver, and that works only sometimes! It's been real frustrating not being able to find a proper solution.
My System SpecsSystem Spec
31 Dec 2009   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hi Mav4life, Welcome to SF,

Did you download the Latest drivers. Here is the link make sure you download the latest Display drivers.
My System SpecsSystem Spec
31 Dec 2009   #7
mav4life

Windows 7
 
 

I found the culprit. It is actually "the latest update" from windows update that tries to install the latest driver for the video card....


the card works when i uninstall everything related to the card and when it gets reinstalled it works.

after it is installed windows installs the latest update from windows update and that ruins the fncionality.

so just dont install the latest update from windows and your good!
My System SpecsSystem Spec
31 Dec 2009   #8
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mav4life View Post
I found the culprit. It is actually "the latest update" from windows update that tries to install the latest driver for the video card....


the card works when i uninstall everything related to the card and when it gets reinstalled it works.

after it is installed windows installs the latest update from windows update and that ruins the fncionality.

so just dont install the latest update from windows and your good!
Glad that you got it working
Thank You For Posting back
Happy New Year !!
My System SpecsSystem Spec
31 Dec 2009   #9
TaraSWinTeam

Windows 7
 
 

Quote   Quote: Originally Posted by mav4life View Post
I found the culprit. It is actually "the latest update" from windows update that tries to install the latest driver for the video card....


the card works when i uninstall everything related to the card and when it gets reinstalled it works.

after it is installed windows installs the latest update from windows update and that ruins the fncionality.

so just dont install the latest update from windows and your good!
Good to know! Here are more driver resources: Update drivers: recommended links.

Cheers,
Tara
Windows Outreach Team
My System SpecsSystem Spec
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 Can't View Video's or Pictures




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