Painfully Slow Internet Browsing, High Ping

icevonshredula · 18 Aug 2010

Hello. In the last 3 or 4 days, my desktop computer running Windows 7 64-Bit has been practically unable to browse internet pages, play online games, or load YouTube videos. I don't know what caused this, and nothing jumps out at me suggesting what might be causing this. Any help would be really appreciated, as I'm going back to school in a few days and I need my desktop to be able to use the internet (though I'm not completely sure it's not my own home network).

Anyway, some information I think is important:
-using RoadRunner service with cable modem and Linksys wireless G router
-I'm connected wirelessly with a TRENDnet wireless N PCI adapter
-the issue is very recent, with no major hardware/software changes to suggest a cause
-I browse with Google Chrome, though I've checked to make sure the issue exists with IE and FireFox
-every so often it regains sufficient connection to load pages at a reasonable speed for about 5 minutes
-my laptop, sitting on the same desk, has a perfectly fine connection (I'm using it to write this)
-very strange: my laptop has 3/5 bars on the network/sharing icon, while my desktop actually has a full 5/5!

I hope this information can help some of you figure this out. If you have any questions or need me to post screens of configs or whatever, I'll do my best to get them up.

zigzag3143 · 18 Aug 2010

icevonshredula said:

Hello. In the last 3 or 4 days, my desktop computer running Windows 7 64-Bit has been practically unable to browse internet pages, play online games, or load YouTube videos. I don't know what caused this, and nothing jumps out at me suggesting what might be causing this. Any help would be really appreciated, as I'm going back to school in a few days and I need my desktop to be able to use the internet (though I'm not completely sure it's not my own home network).

Anyway, some information I think is important:
-using RoadRunner service with cable modem and Linksys wireless G router
-I'm connected wirelessly with a TRENDnet wireless N PCI adapter
-the issue is very recent, with no major hardware/software changes to suggest a cause
-I browse with Google Chrome, though I've checked to make sure the issue exists with IE and FireFox
-every so often it regains sufficient connection to load pages at a reasonable speed for about 5 minutes
-my laptop, sitting on the same desk, has a perfectly fine connection (I'm using it to write this)
-very strange: my laptop has 3/5 bars on the network/sharing icon, while my desktop actually has a full 5/5!

I hope this information can help some of you figure this out. If you have any questions or need me to post screens of configs or whatever, I'll do my best to get them up.

And of course you have rebooted everything at the same time?

type cmd in search>right click and run as admin>ipconfig /all
make a screenshot and upload it to us.

Ken

chev65 · 18 Aug 2010

Have you tried using another channel for your wireless connection yet?

This software from Xirrus can show you which channels aren't being used in your area and has other useful features.
Xirrus: The Leader in High Performance Wi-Fi - Advanced IT Wi-Fi Networking Tools

icevonshredula · 18 Aug 2010

zigzag3143 said:

icevonshredula said:

Hello. In the last 3 or 4 days, my desktop computer running Windows 7 64-Bit has been practically unable to browse internet pages, play online games, or load YouTube videos. I don't know what caused this, and nothing jumps out at me suggesting what might be causing this. Any help would be really appreciated, as I'm going back to school in a few days and I need my desktop to be able to use the internet (though I'm not completely sure it's not my own home network).

Anyway, some information I think is important:
-using RoadRunner service with cable modem and Linksys wireless G router
-I'm connected wirelessly with a TRENDnet wireless N PCI adapter
-the issue is very recent, with no major hardware/software changes to suggest a cause
-I browse with Google Chrome, though I've checked to make sure the issue exists with IE and FireFox
-every so often it regains sufficient connection to load pages at a reasonable speed for about 5 minutes
-my laptop, sitting on the same desk, has a perfectly fine connection (I'm using it to write this)
-very strange: my laptop has 3/5 bars on the network/sharing icon, while my desktop actually has a full 5/5!

I hope this information can help some of you figure this out. If you have any questions or need me to post screens of configs or whatever, I'll do my best to get them up.

And of course you have rebooted everything at the same time?

type cmd in search>right click and run as admin>ipconfig /all
make a screenshot and upload it to us.

Ken

It seems that rebooting puts the connection back to normal, but only temporarily. After loading a few pages in Chrome, the problem is back.

Code:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : COMPUTATOR
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : austin.rr.com

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : austin.rr.com
   Description . . . . . . . . . . . : Realtek RTL8190 802.11n Wireless LAN (Min
i-)PCI NIC
   Physical Address. . . . . . . . . : 00-14-D1-E1-37-D7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::60db:c3e1:4965:b821%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, August 16, 2010 9:58:44 PM
   Lease Expires . . . . . . . . . . : Thursday, August 19, 2010 12:19:54 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 452990161
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-BA-D3-63-00-24-8C-FC-FC-B4

   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCI GBE Family Controller
   Physical Address. . . . . . . . . : 00-14-D1-1A-A6-02
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-24-8C-FC-FC-B4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 3:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Hamachi Network Interface
   Physical Address. . . . . . . . . : 00-23-C3-87-FA-4D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::99b:50d7:53e9:d4ef%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 5.135.250.77(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.0.0.0
   Lease Obtained. . . . . . . . . . : Monday, August 16, 2010 9:58:43 PM
   Lease Expires . . . . . . . . . . : Wednesday, August 18, 2010 1:33:47 PM
   Default Gateway . . . . . . . . . : 5.0.0.1
   DHCP Server . . . . . . . . . . . : 5.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 578451955
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-BA-D3-63-00-24-8C-FC-FC-B4

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.austin.rr.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : austin.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c42:1c8c:b98d:6dfd(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::3c42:1c8c:b98d:6dfd%19(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{90D7C837-7765-4FE8-B8E8-47075E501E94}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:587:fa4d::587:fa4d(Preferred)
   Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Disabled

chev65 said:

Have you tried using another channel for your wireless connection yet?

This software from Xirrus can show you which channels aren't being used in your area and has other useful features.
Xirrus: The Leader in High Performance Wi-Fi - Advanced IT Wi-Fi Networking Tools

I haven't tried that. Do I have to switch the channel from the machine connected to the router (that would be my dad's computer)? Or is that something I can change from my side? And thanks, I'll give that a shot.

zigzag3143 · 18 Aug 2010

icevonshredula said:

zigzag3143 said:

icevonshredula said:

Hello. In the last 3 or 4 days, my desktop computer running Windows 7 64-Bit has been practically unable to browse internet pages, play online games, or load YouTube videos. I don't know what caused this, and nothing jumps out at me suggesting what might be causing this. Any help would be really appreciated, as I'm going back to school in a few days and I need my desktop to be able to use the internet (though I'm not completely sure it's not my own home network).

Anyway, some information I think is important:
-using RoadRunner service with cable modem and Linksys wireless G router
-I'm connected wirelessly with a TRENDnet wireless N PCI adapter
-the issue is very recent, with no major hardware/software changes to suggest a cause
-I browse with Google Chrome, though I've checked to make sure the issue exists with IE and FireFox
-every so often it regains sufficient connection to load pages at a reasonable speed for about 5 minutes
-my laptop, sitting on the same desk, has a perfectly fine connection (I'm using it to write this)
-very strange: my laptop has 3/5 bars on the network/sharing icon, while my desktop actually has a full 5/5!

I hope this information can help some of you figure this out. If you have any questions or need me to post screens of configs or whatever, I'll do my best to get them up.

And of course you have rebooted everything at the same time?

type cmd in search>right click and run as admin>ipconfig /all
make a screenshot and upload it to us.

Ken

It seems that rebooting puts the connection back to normal, but only temporarily. After loading a few pages in Chrome, the problem is back.

Code:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : COMPUTATOR
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : austin.rr.com

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : austin.rr.com
   Description . . . . . . . . . . . : Realtek RTL8190 802.11n Wireless LAN (Min
i-)PCI NIC
   Physical Address. . . . . . . . . : 00-14-D1-E1-37-D7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::60db:c3e1:4965:b821%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, August 16, 2010 9:58:44 PM
   Lease Expires . . . . . . . . . . : Thursday, August 19, 2010 12:19:54 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 452990161
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-BA-D3-63-00-24-8C-FC-FC-B4

   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCI GBE Family Controller
   Physical Address. . . . . . . . . : 00-14-D1-1A-A6-02
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-24-8C-FC-FC-B4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 3:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Hamachi Network Interface
   Physical Address. . . . . . . . . : 00-23-C3-87-FA-4D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::99b:50d7:53e9:d4ef%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 5.135.250.77(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.0.0.0
   Lease Obtained. . . . . . . . . . : Monday, August 16, 2010 9:58:43 PM
   Lease Expires . . . . . . . . . . : Wednesday, August 18, 2010 1:33:47 PM
   Default Gateway . . . . . . . . . : 5.0.0.1
   DHCP Server . . . . . . . . . . . : 5.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 578451955
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-BA-D3-63-00-24-8C-FC-FC-B4

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.austin.rr.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : austin.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c42:1c8c:b98d:6dfd(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::3c42:1c8c:b98d:6dfd%19(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{90D7C837-7765-4FE8-B8E8-47075E501E94}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:587:fa4d::587:fa4d(Preferred)
   Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Disabled

chev65 said:

Have you tried using another channel for your wireless connection yet?

This software from Xirrus can show you which channels aren't being used in your area and has other useful features.
Xirrus: The Leader in High Performance Wi-Fi - Advanced IT Wi-Fi Networking Tools

I haven't tried that. Do I have to switch the channel from the machine connected to the router (that would be my dad's computer)? Or is that something I can change from my side? And thanks, I'll give that a shot.

I would sus[pect and you can confirm that this is a dns problem. Next ti,me you get the problem type ipconfig /flushdns, followed by ipconfig /renew. If it fixes the problem you are having a problem reaching your dns servers. (they provide domain name service)

Let us know

Ken

icevonshredula · 18 Aug 2010

Hah well right when I was about to try that, my connection magically changed to its normal self. If I get it again, I will try that and post. Thanks!

chev65 · 18 Aug 2010

I'm curious, why is there a secondary network showing up in your ipcofig? Are you using two routers for some reason? The one showing below shouldn't be there.

You have two different default gateways which isn't going to work for you. You need to get rid of this one by what ever means possible if you want the problem to be fixed. :)

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 00-23-C3-87-FA-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::99b:50d7:53e9:d4ef%14(Preferred)
IPv4 Address. . . . . . . . . . . : 5.135.250.77(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Monday, August 16, 2010 9:58:43 PM
Lease Expires . . . . . . . . . . : Wednesday, August 18, 2010 1:33:47 PM
Default Gateway . . . . . . . . . : 5.0.0.1
DHCP Server . . . . . . . . . . . : 5.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 578451955
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-BA-D3-63-00-24-8C-

icevonshredula · 18 Aug 2010

chev65 said:

I'm curious, why is there a secondary network showing up in your ipcofig? Are you using two routers for some reason? The one showing below shouldn't be there.

You have two different default gateways which isn't going to work for you. You need to get rid of this one by what ever means possible if you want the problem to be fixed. :)

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 00-23-C3-87-FA-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::99b:50d7:53e9:d4ef%14(Preferred)
IPv4 Address. . . . . . . . . . . : 5.135.250.77(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Monday, August 16, 2010 9:58:43 PM
Lease Expires . . . . . . . . . . : Wednesday, August 18, 2010 1:33:47 PM
Default Gateway . . . . . . . . . : 5.0.0.1
DHCP Server . . . . . . . . . . . : 5.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 578451955
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-BA-D3-63-00-24-8C-

Oh that's Hamachi. It's no longer enabled on startup or active in my processes, but I assume Windows just keeps it around since it's an 'active' network adapter. Even though it's application-based and virtual.. whatever haha.

chev65 · 18 Aug 2010

That needs to go one way or the other, it should be possible to delate it from device manager.

Windows gets confused with this sort of network. This could easily cause the erratic connection problem that you are describing. Hard to say for sure but it's best to eliminate loose ends when trying to solve these types of problems. :)

icevonshredula · 18 Aug 2010

chev65 said:

That needs to go one way or the other, it should be possible to delate it from device manager.

Windows gets confused with this sort of network. This could easily cause the erratic connection problem that you are describing. Hard to say for sure but it's best to eliminate loose ends when trying to solve these types of problems. :)

Alright, I deleted it from device manager. It didn't seem to make much difference in my connection, but it's probably like that anyway. For now, my page load times are usually under a second or two, so not enough for me to worry about. Not quite what it was, but it's improved. I'm just waiting for it to crap out again so I can use the flushdns.