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Windows 7: Remote Assistance Challenges

12 Sep 2010   #1
gmosley

Windows 7
 
 
Remote Assistance Challenges

A friend with a new Windows 7 machine needs my help. I'm looking to Remote Assistance as an alternative to the 20 min. drive to his home.
I tried "asking for assistance" from his machine today, to help him thru the process. The e-mail option (the only viable option) threw up the barrier "you don't have an e-mail client associated with this operation" (or something like that). Since he's using Windows Live Mail, even I was confused and had no idea how to set up this association.
When I got home, I tried the same thing from my own machine, intending to do a little experimentation - no dice! The e-mail is "greyed out"!! WTF?!!! What gives, here? Anybody got any suggestions? Anybody ever get this thing to actually work?


My System SpecsSystem Spec
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12 Sep 2010   #2
Ryan2320

Windows Seven x64
 
 

What Windows 7 version is he/you are running?

Also instead of him doing the built-in e-mail option do the first one.
Save this invitation as a file

Then he can send it by e-mail himself.

Hope this Helps,
Ryan
My System SpecsSystem Spec
12 Sep 2010   #3
gmosley

Windows 7
 
 

But...
Any idea how to create the e-mail association referred to in the error message?
My System SpecsSystem Spec
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12 Sep 2010   #4
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

My System SpecsSystem Spec
13 Sep 2010   #5
gmosley

Windows 7
 
 

Good article, thanks.
Nothing in it, though, on how to establish the appropriate e-mail client (Windows Live Mail in the case of my friend).
Anybody???
My System SpecsSystem Spec
13 Sep 2010   #6
Ryan2320

Windows Seven x64
 
 

Why can't you use Hotmail?
If you selected the Save this invitation as a file
Then you can use any online/client e-mail service..and just attach that file and e-mail it

I'm not sure if I understand you all the way, please go into detail of what you want to do..

Ryan
My System SpecsSystem Spec
14 Sep 2010   #7
gmosley

Windows 7
 
 

When you select the "Invite..." option, the second of three options implies an automatic e-mail connection, without the need to pass a password ( could be wrong on that part - can't get that far ).
My System SpecsSystem Spec
14 Sep 2010   #8
Ryan2320

Windows Seven x64
 
 

The fast and easy way would be to select the first option..
Now, I am not that aware of why it does not let you choose the e-mail option, (My guess is that a default E-mail client must be selected)

To choose your e-mail client go to start
and search Set your default programs
Hit enter
And look for your e-mail program and set it has default program

Hope this Helps,
Ryan
My System SpecsSystem Spec
14 Sep 2010   #9
Ztruker

Windows 10 Pro X64
 
 

Install TeamViewer or CrossLoop, makes the whole remote support process easy.
My System SpecsSystem Spec
15 Sep 2010   #10
gmosley

Windows 7
 
 

Thanks, Rich - I'll look into that.
OK, Ryan. Thanks.
I had tried that but GMail, which I use, isn't on the list of programs to choose from. However, I did install Windows Live and, surprise, surprise, it does appear in the list. So I made it default and now option 2 works just the way I would have expected.
Thanks, everyone.
My System SpecsSystem Spec
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