Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Internet Connection keeps on disconnecting

15 Sep 2010   #1
bjproc

Win 7 Pro 32bit
 
 
Internet Connection keeps on disconnecting

My internet connection has started to dissconect every now and again, i've bought a netgear dgn2000 & a d-link dsl 2740r router but it's still dropping out.

a reboot of the PC will start it up again

is there anything i can check here before i phone up my ISP?


My System SpecsSystem Spec
.
15 Sep 2010   #2
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

You are connecting via a wireless router. Maybe we can do a process of elimination. Can you connect to your pc via Ethernet? If so, then we can see if the wireless router is the problem.

Also, if you "power down, power up" both netgear and d-link, does this bring back the connection?

What is the distance of your pc to the wireless router? How strong are the bars indicating strength of connectivity?

Latest firmware for Netgear:
Answer

Latest for d-link:
DSL-2740R: Wireless-N ADSL2+ 4-port Modem Router - Technical support D-Link

One more interesting note about problem disconnecting with dsl
Dsl 2740r disconnection problems
My System SpecsSystem Spec
15 Sep 2010   #3
bjproc

Win 7 Pro 32bit
 
 

Quote   Quote: Originally Posted by Lemur View Post
You are connecting via a wireless router. Maybe we can do a process of elimination. Can you connect to your pc via Ethernet? If so, then we can see if the wireless router is the problem.
cheers & sorry, i should've added the info.

connected through ethernet

Also, if you "power down, power up" both netgear and d-link, does this bring back the connection?
Not using the netgear, but yes, power down/up brings back the connection, but i also have reboot my pc at times

What is the distance of your pc to the wireless router? How strong are the bars indicating strength of connectivity?
Connected with ethernet cable on 3 pc's, also it did the same with my netbook (wireless) last night

Latest firmware for Netgear:
Answer

Latest for d-link:
DSL-2740R: Wireless-N ADSL2+ 4-port Modem Router - Technical support D-Link

One more interesting note about problem disconnecting with dsl
Dsl 2740r disconnection problems
the firmware is updated to the latest, V1.16

also updated my motherboard drivers this morning to see if that would help (it hasn't)


cheers for the quick reply
My System SpecsSystem Spec
.

15 Sep 2010   #4
gaz

Windows 7 X64 Bit
 
 
internet

Youre connect maybe set to idle timeout after 30 mins, change it to 0

Use youre router number and it should be on the first page
just save it at the bottom of the screen and reconnect

hope it helps


Attached Images
Internet Connection keeps on disconnecting-capture.jpg 
My System SpecsSystem Spec
15 Sep 2010   #5
prabz

Windows 7 Ultimate 64bit
 
 

Try changing the wireless settings such as SSID and Channel, by going to the router setup page. Also change the securtiy algorithm if its enabled.
My System SpecsSystem Spec
15 Sep 2010   #6
bjproc

Win 7 Pro 32bit
 
 

cheers gaz, mine is set up as dynamic IP, so i can't see that bit.

i'm getting a system log just now, so i'll post back with it.

this is out of a part of the log


'); } function mainTableEnd() { document.write('
Copyright 2007 D-Link System, Inc.

'); setTimeout("document.getElementById('tblmain').style.display = 'block'", delaytimer); } function btnReboot(){ var code = 'location="reboot.html"'; eval(code); } function doLanguageChange(){ var code = 'location="language.html"'; eval(code); } 0 ideMenu[g_FID].shelp + '">'); document.write('

'); document.write(''); } document.write(''); } function Footer() { document.write(


here's a screenshot

My System SpecsSystem Spec
15 Sep 2010   #7
bjproc

Win 7 Pro 32bit
 
 

UPDATE

just been on the phone to D-Link, the support guy asked my my router model & ISP, he's mentioned that O2 (my ISP) has tweaked away from the ADSL standard and this is giving problem to not just them, but also netgear, linksys etc

their tech 2 are in communication with O2 about this, so it is a known problem
My System SpecsSystem Spec
15 Sep 2010   #8
prabz

Windows 7 Ultimate 64bit
 
 

Glad to know that the problem not at your side. Hopefully OS fix the issue soon.
My System SpecsSystem Spec
16 Sep 2010   #9
gaz

Windows 7 X64 Bit
 
 

Quote   Quote: Originally Posted by bjproc View Post
cheers gaz, mine is set up as dynamic IP, so i can't see that bit.

i'm getting a system log just now, so i'll post back with it.

this is out of a part of the log


'); } function mainTableEnd() { document.write('
Copyright 2007 D-Link System, Inc.

'); setTimeout("document.getElementById('tblmain').style.display = 'block'", delaytimer); } function btnReboot(){ var code = 'location="reboot.html"'; eval(code); } function doLanguageChange(){ var code = 'location="language.html"'; eval(code); } 0 ideMenu[g_FID].shelp + '">'); document.write('

'); document.write(''); } document.write(''); } function Footer() { document.write(


here's a screenshot

can you set up the pppoe first ,then select your preferred option to choose dynamic over pppoe,maybe the first settings will still be there but yours prioritised??,just a thought
My System SpecsSystem Spec
16 Sep 2010   #10
bjproc

Win 7 Pro 32bit
 
 

@ gaz,

if PPPoE/PPPoA is selected, it then asks for usernames and passwords, which O2 don't use AFAIB.

i've fitted a DGN2000, which did give me problems when first fitted, but thats about 20 hours now and it's all going good.
My System SpecsSystem Spec
Reply

 Internet Connection keeps on disconnecting




Thread Tools




Similar help and support threads
Thread Forum
Constantly slow and disconnecting from internet (no internet access)
Ok this has been happening for a few weeks now with the connection either being slow or just displaying a yellow triangle saying limited access and no internet access. Getting pretty desperate and running out of ideas now so need to ask here. Basically we switched ISPs after about a month of no...
Network & Sharing
Games disconnecting after a time. No Problems with I-net connection
Hello everybody I got a really annoying problem. All my games always disconnecting after a time. It's nothing with my internet connection everything is ok, it's only affects games maybe it's the same thing that minimize my games This happen weeks ago and it's really frustrating. I hope...
Network & Sharing
Remote Desktop Connection just started Disconnecting within minutes
I am using the Windows-7 Remote Desktop Connection tool from my (client) desktop computer (Win7) to work on my basement located home media center and security monitor (target) computer (Win7 Pro). Both machines are up-to-date on all Windows downloads within the last 4 days. Both machines are 64...
Network & Sharing
Wireless Connection Kept Disconnecting
Hello, I just bought a Windows 7 laptop (I still have my old XP laptop). I am now in Las Vegas and trying to connect to LaQuinta's wireless network from my room. My XP laptop has no problem and stay connected all day long. But my Windows 7 laptop has been having problems. The wireless connection...
Network & Sharing
windows 7 keeps disconnecting my hard wired internet connection
I have all of my computers (4 of them) hard wired into the router. Then the other day my step-daughter needed to print something out from her computer that had a program on it that mine did not have and my computer is the only one with a printer (the kids 10 and she'll print out anything). So I ...
Network & Sharing
USB network connection disconnecting NIC
Let me apologize in advance if this has been asked and answered, I looked and couldn't find an answer. I have been running 2 network connections, work network to server, wired, and a wireless connection through USB port to access the internet on all XP machines. We now have a Windows 7 box,...
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:11.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App