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Windows 7: Can't Connect to the Internet

18 Oct 2010   #1
cbeth

Windows 7 64-bit
 
 
Can't Connect to the Internet

Please forgive me, I'm really not very computer-savvy, so I may ask dumb questions.

Here's the situation: About a week ago, I was suddenly unable to connect to our wireless Internet from my laptop. Our desktop is still connected (I believe it is physically connected, not wireless) as is my brother's wireless laptop, but not my iPod Touch. However, my laptop CAN connect to the neighbor's unsecured router and my iPod can connect on my college campus. Because of this, I have no idea if it's the computer or the Internet.

I've tried resetting the modem and router (unplugging, waiting, and replugging) but that did nothing. My brother typically handles computer issues, but he doesn't want to be bothered and refuses to look into it. I'm going absolutely insane! The signal is strong, it just won't connect.

I'd be incredibly grateful for any advice!!


My System SpecsSystem Spec
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18 Oct 2010   #2
LiquidSnak

W7 Professional x64
 
 

What security measures are employed with your wireless?
My System SpecsSystem Spec
18 Oct 2010   #3
cbeth

Windows 7 64-bit
 
 

I believe it is WPA2-PSK, if that makes sense.
My System SpecsSystem Spec
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18 Oct 2010   #4
Orbital Shark

 
 

Hi cbeth, welcome to the forums

Can you access the router home-page from another computer? You need to look into the Wireless Access settings to make sure that your MAC address hasn't been accidentally locked out.

Can't Connect to the Internet-access-list.png

Make sure that there's no tick on the 'Use access control' and that your machine is not in the top bottom list.

Note   Note
To access your router home-page just open up your internet browser and type 192.168.0.1 (typical address). If not, you will have to read your router documentation for access to the home-page.



OS


My System SpecsSystem Spec
18 Oct 2010   #5
cbeth

Windows 7 64-bit
 
 

I put in 192.168.0.1 and it Authentication Required and asks for a user name and password. Is that normal? I'll have to wait and speak with my brother about either A) getting the user name and password or B) getting the correct address.
My System SpecsSystem Spec
18 Oct 2010   #6
Orbital Shark

 
 

That's the correct result. May I ask who your ISP is?
My System SpecsSystem Spec
18 Oct 2010   #7
cbeth

Windows 7 64-bit
 
 

That would be my cable company, correct? (Sorry, like I said, I don't know much about this sort of thing)

It's Wide Open West
My System SpecsSystem Spec
18 Oct 2010   #8
Orbital Shark

 
 

do you know the make & model of the router? I may be able to help you access the home-page
My System SpecsSystem Spec
18 Oct 2010   #9
cbeth

Windows 7 64-bit
 
 

I believe it is Linksys Model WRT54G-TM
My System SpecsSystem Spec
18 Oct 2010   #10
Orbital Shark

 
 

Try leaving the Username blank, and 'Admin' as the password...
My System SpecsSystem Spec
Reply

 Can't Connect to the Internet




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