A trojan has messed my internet connection

torcuato · 20 Oct 2010

Mcafee has found a trojan and quarantined it, but now I get limited connectivity both on wifi and ethernet. Any help will be appreciated.

Many thanks in advance.

Lemur · 20 Oct 2010

torcuato said:

Mcafee has found a trojan and quarantined it, but now I get limited connectivity both on wifi and ethernet. Any help will be appreciated.

Many thanks in advance.

Welcome to SF, Torcuato.

Try restoring your computer to a date prior to the virus.

Also, boot your computer into safe mode. Run a full virus scanner check and malwarebytes.

karlsnooks · 20 Oct 2010

Torcuato,

Welcome to SevenForums.

As advised, go back to a restore point prior to the problem.

System Restore - How to use

Immediately download MalwareBytes.

Using Control Panel | Programs and Features, UNINSTALL MCAFFEE.

Install and run MalwareBytes.

Then download install and run the very best AV you can get which also happens to be free, namely, Microsoft Security Essentials.

Malwarebytes

MSE - Microsoft Security Essentials

The Howling Wolves · 20 Oct 2010

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)
Here's a guide on how to uninstall Mcaffee.

torcuato · 20 Oct 2010

Mcafee was bought by intel for 7 billion, it can't be that bad.

karlsnooks · 20 Oct 2010

We are offering experienced advise.

torcuato · 20 Oct 2010

First restore has failed to solve the issues, going for another one, then OS reinstall...

torcuato · 21 Oct 2010

You were right, connection problems solved after removing Mcafee.

Lemur · 21 Oct 2010

Good to hear! Good job Karl and Howling Wolves!!

karlsnooks · 21 Oct 2010

torcuato said:

You were right, connection problems solved after removing Mcafee.

Great! Glad to hear all is well and thanks for getting back with the solution.