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Windows 7: Says connected to internet, but cant open browser

22 Oct 2010   #11
BobTN

Win 7 Home Premium 64bit
 
 

I tried the reset but at several pauses, said i needed to elevate. I'm logged in to my only (admin) account.
I tried the flush too. Then turned off, then on, the wireless antenna. At first I thought there was joy, but when I tried to connect "IE cannot display the web page". This is the same as before. The wireless icon says connected but no internet access. I can verify that I can see my home network so it does appear that the wireless is working, but there is a problem with IE access. I can ping the google addresses above, but can't ping www.google.com.

Thoughts? New thread?

Thanks!


My System SpecsSystem Spec
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22 Oct 2010   #12
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

In that case you need to type cmd then right click the small icon and choose "run as administrator" then run the commands again. Although I can't say if this will fix your particular problem. It might help if you post a screen shot of your ipconfig /all .
My System SpecsSystem Spec
22 Oct 2010   #13
BobTN

Win 7 Home Premium 64bit
 
 

No luck running ip winsock reset in admin mode.

Here's a screenshot of the ipconf status.

I tried to have the nic check for newer drivers, but I'm not sure it could connect. Said it had the latest though.

Do you think this is a router problem instead of a PC problem, especially since it connected fine on my mom's router?

Other ideas?


Attached Files
File Type: doc ipconfig-screenshot.doc (1.08 MB, 16 views)
My System SpecsSystem Spec
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22 Oct 2010   #14
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Could be the router but I need a screen shot rather than a .doc file.
My System SpecsSystem Spec
22 Oct 2010   #15
BobTN

Win 7 Home Premium 64bit
 
 

I pasted the screen shot in the doc file. I don't know how to get it to you another way. Here I've pasted into a paint file and saved as a png file. You'll need to tell me how to get a screenshot to you if you need it some other way.

Thanks.


Attached Thumbnails
Says connected to internet, but cant open browser-ipconfig-screenshot.png  
My System SpecsSystem Spec
22 Oct 2010   #16
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by BobTN View Post
I pasted the screen shot in the doc file. I don't know how to get it to you another way. Here I've pasted into a paint file and saved as a png file. You'll need to tell me how to get a screenshot to you if you need it some other way.

Thanks.
The problem I'm seeing here is that your DNS server "RFDhome" isn't anything I have heard of before. It's not a standard DNS address. It looks like your ISP is making you use this DNS for some reason so it might be best to call them and ask what this DNS means. This looks like you are using some type of modem router combo from them or something.

You can try to change the DNS by going into your routers settings or your IPv4 properties and typing in a different DNS server address.
My System SpecsSystem Spec
22 Oct 2010   #17
BobTN

Win 7 Home Premium 64bit
 
 

RFDhome is a dummy domain that I had in the router... for years. lol. dumb me. The problem is fixed now, but I don't know exactly why. This computer has worked on this router with this setup for about a year and a half now.

I took out the RFDhome, saved the router settings the exited, flushed the dns cache and reset the ip and windsock on the pc, and turned off/on the wireless antenna but there was no difference. I then powercycled the modem and router and things worked fine.

The (seemingly) exact same problem happened about 7 months ago and there was lots of hand wringing and working with folks on another online support forum and MS to no avail. I did a complete reinstall of Win 7 and things worked fine until recently - although this pc wasn't used for about 2 months until about 3 weeks ago.

Any clue what the root problem is??? I'd sure like to avoid it in the future!!

Thanks!
My System SpecsSystem Spec
22 Oct 2010   #18
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

You just needed to flush out and remove that old RFDhome as your DNS server. It was obvious to me that would be a problem just by looking at your ipconfig /all. I just assumed it was something your ISP did to you but I guess not.

It looks like you might have entered that manually where your DNS server should be in your routers settings. That DNS server isn't a good one and you should try using googles DNS or anything but that one.

It shouldn't happen again but just to be sure and use a more common DNS server like Open DNS or googles DNS or anyone but that one and enter it into your router as the DNS server.

I'm curious now as to what your current DNS is? Another ipconfig /all will tell you that.
My System SpecsSystem Spec
22 Oct 2010   #19
BobTN

Win 7 Home Premium 64bit
 
 

chev65,

The RFDhome was in a field named 'connection-specific dns suffix' and the help notes said some isp's may require an entry. Mine didn't (I checked) so the field is now blank.

If I'd done an pconfig/all we'd probably have seen the dns servers assigned previously. Should be the same one's that show now. I think they are opendns or google or a combo but don't really recall. here is what is reported 1) 24.159.64.23 2) 24.178.162.3 and 3) 97.81.22.195. May even be charter. Do you need me to post a png with a screenshot?

I was reading one of your posts in another thread about how routers often require a firmware update for Win 7. My router is a Linksys WRT54G ver 2.0 and the firmware version is v2.04.4 (Aug 2004 ! ). I don't recall updating it when I installed Win 7 to the notebook. Do you think a firmware update would be beneficial? If so, what about going the DD-WRT route; that looks appealing to me?

Thanks for your help. Can I boost your rep if I'm not the originator of the thread?
My System SpecsSystem Spec
22 Oct 2010   #20
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

You should definately go with either the tomato or the DD-WRT, the most recent one of course and make sure it's made to work with your exact version of WRT54g because there are about 12 versions of that same router and the firmware's are version number specific. You should get better performance from your WRT54G with newer firmware.

The DNS problem I can't say for sure but I think your ISP had something to do with that problem but it could also be the router's firmware acting up.

Here is a few of the better DNS servers you can use.
Free Fast Public DNS Servers List

You can also use namebench to find the fastest DNS in your area.
http://code.google.com/p/namebench/

I guess we can mark this as solved "again".
My System SpecsSystem Spec
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 Says connected to internet, but cant open browser




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