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Windows 7: Wirless Router Says "No Internet Access"

07 Nov 2010   #1
Kae

Windows 7 Home Premium x64
 
 
Wirless Router Says "No Internet Access"

Hi everyone,

I'm pretty new to this forum and i'm hoping you guys can help me out.

I am using Windows 7 Home Premium x64, Wireless router is Nexxt, Nebula 150, Laptop Dell Ispiron 1545.

My wireless router has been working perfectly up till about a week ago. Initially, the problem was my ISP, as when I troubleshooted it had said "DNS server error" or something to that effect. A few days ago however, the router has been presenting this issue. I am able to connect to the internet by connecting the modem directly to my laptop but when I hook the modem up to the router it tells me No Internet Access.

Can someone advise me as to what to do?
Thanks in advance.


My System SpecsSystem Spec
.
07 Nov 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kae View Post
Hi everyone,

I'm pretty new to this forum and i'm hoping you guys can help me out.

I am using Windows 7 Home Premium x64, Wireless router is Nexxt, Nebula 150, Laptop Dell Ispiron 1545.

My wireless router has been working perfectly up till about a week ago. Initially, the problem was my ISP, as when I troubleshooted it had said "DNS server error" or something to that effect. A few days ago however, the router has been presenting this issue. I am able to connect to the internet by connecting the modem directly to my laptop but when I hook the modem up to the router it tells me No Internet Access.

Can someone advise me as to what to do?
Thanks in advance.
Have you rebooted everything at the same time?

Have you reset the router to factory settings?

have you rin ipconfig /flushdns from search? then ipconfig /renew from the same place?


Let us know the answers

Ken
My System SpecsSystem Spec
07 Nov 2010   #3
Kae

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Kae View Post
Hi everyone,

I'm pretty new to this forum and i'm hoping you guys can help me out.

I am using Windows 7 Home Premium x64, Wireless router is Nexxt, Nebula 150, Laptop Dell Ispiron 1545.

My wireless router has been working perfectly up till about a week ago. Initially, the problem was my ISP, as when I troubleshooted it had said "DNS server error" or something to that effect. A few days ago however, the router has been presenting this issue. I am able to connect to the internet by connecting the modem directly to my laptop but when I hook the modem up to the router it tells me No Internet Access.

Can someone advise me as to what to do?
Thanks in advance.
Have you rebooted everything at the same time?

Have you reset the router to factory settings?

have you rin ipconfig /flushdns from search? then ipconfig /renew from the same place?


Let us know the answers

Ken
Rebooted and reset no difference
ip config /flushdns : Successfully flushed the DNS Resolver Cache
ipconfig /renew: says media is disconnected altho router is connected to my laptop
My System SpecsSystem Spec
.

07 Nov 2010   #4
Ztruker

Windows 10 Pro X64
 
 

Run ipconfig /all from a command prompt and post the results here.

Click on Start then Run and paste the following into the Run box, exactly as show, including double quotes:

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & notepad postme.txt & del postme.txt"

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close.
My System SpecsSystem Spec
07 Nov 2010   #5
Kae

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Ztruker View Post
Run ipconfig /all from a command prompt and post the results here.

Click on Start then Run and paste the following into the Run box, exactly as show, including double quotes:

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & notepad postme.txt & del postme.txt"

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close.

Here is what you asked for:


Windows IP Configuration

Host Name . . . . . . . . . . . . : Laura-Kae-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cm.flowja.com

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-F1-A1-AB-40-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 70-F1-A1-AB-40-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : cm.flowja.com
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : A4-BA-DB-D0-8C-CF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::dccc:b9b7:ce57:4bcd%11(Preferred)
IPv4 Address. . . . . . . . . . . : 72.252.182.72(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Sunday, November 07, 2010 8:30:18 PM
Lease Expires . . . . . . . . . . : Tuesday, November 09, 2010 8:44:25 PM
Default Gateway . . . . . . . . . : 72.252.180.1
DHCP Server . . . . . . . . . . . : 10.159.10.3
DHCPv6 IAID . . . . . . . . . . . : 245676763
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-AD-90-81-A4-BA-DB-D0-8C-CF
DNS Servers . . . . . . . . . . . : 65.183.0.76
65.183.0.86
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 00-23-C3-55-77-EE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 5.85.119.238(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Sunday, November 07, 2010 8:30:15 PM
Lease Expires . . . . . . . . . . : Monday, November 07, 2011 8:32:22 PM
Default Gateway . . . . . . . . . : 5.0.0.1
DHCP Server . . . . . . . . . . . : 5.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{519B3D1D-1F00-488F-BA67-79B4B1CBB219}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{00B00969-26E4-4AA1-9FED-08C988DEFCEC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.cm.flowja.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cm.flowja.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:10a7:93a:b703:49b7(Preferred)
Link-local IPv6 Address . . . . . : fe80::10a7:93a:b703:49b7%13(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{2C6D54A2-870B-4D79-849A-1E5397E12EA6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : cm.flowja.com
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:555:77ee::555:77ee(Preferred)
IPv6 Address. . . . . . . . . . . : 2002:48fc:b648::48fc:b648(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 65.183.0.76
65.183.0.86
NetBIOS over Tcpip. . . . . . . . : Disabled

Pinging yahoo.com [67.195.160.76] with 32 bytes of data:
Reply from 67.195.160.76: bytes=32 time=74ms TTL=53
Reply from 67.195.160.76: bytes=32 time=71ms TTL=53
Reply from 67.195.160.76: bytes=32 time=60ms TTL=53
Reply from 67.195.160.76: bytes=32 time=63ms TTL=53

Ping statistics for 67.195.160.76:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 74ms, Average = 67ms
My System SpecsSystem Spec
08 Nov 2010   #6
Ztruker

Windows 10 Pro X64
 
 

Please check Device Manager (Winkey+R, type devmgmt.msc and press Enter) and see if there is a yellow mark under Network Adapters for the Wireless. Whether there is or not, right click on the Wireless and select Uninstall. If it asks about also deleting the drivers, reply NO. Reboot and Windows will rediscover the Wireless device and reload the drivers, that may resolve the problem.

It looks like your wired connection is working, but the IP address is strange, 72.252.182.72(Preferred). Normally it's 192.168.xxx.xxx when connected to a Router. How is the computer connected?

Looking at the Users Guide here it indicates 192.168.0.x is the IP address range to use which is why I'm curious about the 72.252.182.72 you show.

Also, in Chapter 6 it tells you how to setup the Wireless so it might be good to go through those steps again.

If not , try deleting the existing Wireless network setup:

How to Remove a Wireless Network in Windows 7

Reboot then try establishing a new Wireless connection. Usually you do this by right clicking on the icon in the System Area of the Taskbar and selecting View available networks or similar wording. See if that helps.
My System SpecsSystem Spec
08 Nov 2010   #7
Ztruker

Windows 10 Pro X64
 
 

It's also possible the router is now defective.

You could also try doing a System Restore to before this problem occurred, see if that fixes it.
My System SpecsSystem Spec
08 Nov 2010   #8
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Kae View Post
Hi everyone,

I'm pretty new to this forum and i'm hoping you guys can help me out.

I am using Windows 7 Home Premium x64, Wireless router is Nexxt, Nebula 150, Laptop Dell Ispiron 1545.

My wireless router has been working perfectly up till about a week ago. Initially, the problem was my ISP, as when I troubleshooted it had said "DNS server error" or something to that effect. A few days ago however, the router has been presenting this issue. I am able to connect to the internet by connecting the modem directly to my laptop but when I hook the modem up to the router it tells me No Internet Access.

Can someone advise me as to what to do?
Thanks in advance.

You do understand that resetting the router is accomplished by pushing the hidden little button on the router? After that you need to set up the wireless on the router again, as in setting up the security which should be WPA-2 and AES encryption.

That is the most likely fix for this problem so I suggest you start there.
My System SpecsSystem Spec
12 Nov 2010   #9
Kae

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by chev65 View Post
Quote   Quote: Originally Posted by Kae View Post
Hi everyone,

I'm pretty new to this forum and i'm hoping you guys can help me out.

I am using Windows 7 Home Premium x64, Wireless router is Nexxt, Nebula 150, Laptop Dell Ispiron 1545.

My wireless router has been working perfectly up till about a week ago. Initially, the problem was my ISP, as when I troubleshooted it had said "DNS server error" or something to that effect. A few days ago however, the router has been presenting this issue. I am able to connect to the internet by connecting the modem directly to my laptop but when I hook the modem up to the router it tells me No Internet Access.

Can someone advise me as to what to do?
Thanks in advance.

You do understand that resetting the router is accomplished by pushing the hidden little button on the router? After that you need to set up the wireless on the router again, as in setting up the security which should be WPA-2 and AES encryption.

That is the most likely fix for this problem so I suggest you start there.
Yes. I did that as shown in my first response and it did nothing.
My System SpecsSystem Spec
12 Nov 2010   #10
Kae

Windows 7 Home Premium x64
 
 

Hey guys thanks all for your help. The router was defective as you said Ztrucker..my ISP gave me a new one today and hence solving the problem.

Thanks again
Kae
My System SpecsSystem Spec
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 Wirless Router Says "No Internet Access"




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