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Windows 7: help with new laptop

25 Dec 2010   #1
dleo95

Windows 7 Home Premium
 
 
help with new laptop

hey guys i just got for christmas a new Acer Timeline X laptop
opening it a amazing laptop but i cannot connect to my house network but other networks i can connect to.
so i cannot connect to my main wireless network which is provided by bell(Canada)

i called bell and we went through all this troubleshooting and then she said that it had to do with the laptop and not the router or internet.I then called Acer and then they are saying that i have to take it to a local store.

so should i return the laptop or is there a way to fix this?


My System SpecsSystem Spec
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25 Dec 2010   #2
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Welcome to Seven Forum and congrats on your new laptop...
Head for control panel and see if this helps...
Attachment 126424
post back if you need more help.
My System SpecsSystem Spec
25 Dec 2010   #3
dleo95

Windows 7 Home Premium
 
 

i do not have anything under view your active networks

when i click connect to a network and choose mine i wait and it says "windows was unable to connect to _____" and it seems as nothing will make it connect
My System SpecsSystem Spec
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25 Dec 2010   #4
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Here's a good thread to read and then click on link to see if that helps.
unidentified network, no network access, limited access
My System SpecsSystem Spec
25 Dec 2010   #5
dleo95

Windows 7 Home Premium
 
 

is it worth taking the laptop back and getting a new one?

because all that seems to be messing with that laptop and i dont wanna mess it up further
My System SpecsSystem Spec
25 Dec 2010   #6
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by dleo95 View Post
is it worth taking the laptop back and getting a new one?

because all that seems to be messing with that laptop and i dont wanna mess it up further

When in doubt............Take it back! IMHO
My System SpecsSystem Spec
25 Dec 2010   #7
richnrockville

Windows 7 Pro x64 SP1
 
 

Agree about taking it back but there is the possibility that your wireless switch is off or your wireless adapter is powered off. check the settings in your control panel for devices. Also, you might want to look at the software that comes with the computer for wireless adapter software. Also (lots of also's)
as a last resort RTFM and see if you have to open your network access to the wireless.
As always, your av could be stopping you, What anti-virus is installed?
What is the model number of your new laptop?
Rich
My System SpecsSystem Spec
25 Dec 2010   #8
dleo95

Windows 7 Home Premium
 
 

i just got in at my aunts house she has the same provider as me...

so i figured out its not the laptop it has to do something with my internet or router
My System SpecsSystem Spec
25 Dec 2010   #9
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Then call your ISP company and as for tech support. They will guide you in the right direction!
My System SpecsSystem Spec
25 Dec 2010   #10
Ageeb

Windows 7 Ultimate x64
 
 

1) Make your restore discs!!!

2) Resume networking issues
My System SpecsSystem Spec
Reply

 help with new laptop




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