help with new laptop

dleo95 · 25 Dec 2010

hey guys i just got for christmas a new Acer Timeline X laptop
opening it a amazing laptop but i cannot connect to my house network but other networks i can connect to.
so i cannot connect to my main wireless network which is provided by bell(Canada)

i called bell and we went through all this troubleshooting and then she said that it had to do with the laptop and not the router or internet.I then called Acer and then they are saying that i have to take it to a local store.

so should i return the laptop or is there a way to fix this?

The Howling Wolves · 25 Dec 2010

Welcome to Seven Forum and congrats on your new laptop...
Head for control panel and see if this helps...
Attachment 126424
post back if you need more help.

dleo95 · 25 Dec 2010

i do not have anything under view your active networks

when i click connect to a network and choose mine i wait and it says "windows was unable to connect to _____" and it seems as nothing will make it connect

The Howling Wolves · 25 Dec 2010

Here's a good thread to read and then click on link to see if that helps.
unidentified network, no network access, limited access

dleo95 · 25 Dec 2010

is it worth taking the laptop back and getting a new one?

because all that seems to be messing with that laptop and i dont wanna mess it up further

The Howling Wolves · 25 Dec 2010

dleo95 said:

is it worth taking the laptop back and getting a new one?

because all that seems to be messing with that laptop and i dont wanna mess it up further

When in doubt............Take it back! IMHO

richnrockville · 25 Dec 2010

Agree about taking it back but there is the possibility that your wireless switch is off or your wireless adapter is powered off. check the settings in your control panel for devices. Also, you might want to look at the software that comes with the computer for wireless adapter software. Also (lots of also's)
as a last resort RTFM and see if you have to open your network access to the wireless.
As always, your av could be stopping you, What anti-virus is installed?
What is the model number of your new laptop?
Rich

dleo95 · 25 Dec 2010

i just got in at my aunts house she has the same provider as me...

so i figured out its not the laptop it has to do something with my internet or router

The Howling Wolves · 25 Dec 2010

Then call your ISP company and as for tech support. They will guide you in the right direction!

Ageeb · 25 Dec 2010

1) Make your restore discs!!!

2) Resume networking issues