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Windows 7: Win 7 x64 machine connectivity problems with Exchange

24 Jan 2011   #1
Lunarpancake

Windows 8 Professional
 
 
Win 7 x64 machine connectivity problems with Exchange

I have a machine that has just started having connectivity issues with my exchange server. Machine is running Office 2007 and my exchange server is running 2003.

-I can ping the server name and ip from the machine perfectly fine.

-If i turn off cached mode when I run outlook it displays an error that says I cannot connect to the exchange server or the exchange server is offline. I have over 200 users that are online perfectly fine, including a dozen or so win7 x64 users.

-I have rebooted the machine a few times

-I have released and renewed IP's

-I have flushed the machines dns

-I have also repaired the Office install.


Any Ideas?


My System SpecsSystem Spec
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24 Jan 2011   #2
mckillwashere

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

From the machine that is having issues have you tried OWA, or a different user?
My System SpecsSystem Spec
24 Jan 2011   #3
Lunarpancake

Windows 8 Professional
 
 

Quote   Quote: Originally Posted by mckillwashere View Post
From the machine that is having issues have you tried OWA, or a different user?

No, I tried adding the users account again using a new profile and it had same issues. I have not tried adding a different user entirely.

She is using OWA at the moment to access email.
My System SpecsSystem Spec
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24 Jan 2011   #4
mckillwashere

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

Check the firewall setting, I had issues like this with my private exchange server... It may have something to do with a corrupt mailbox.
My System SpecsSystem Spec
24 Jan 2011   #5
Lunarpancake

Windows 8 Professional
 
 

Quote   Quote: Originally Posted by mckillwashere View Post
Check the firewall setting, I had issues like this with my private exchange server... It may have something to do with a corrupt mailbox.

oops forgot to mention that I have already tried shutting off the firewall....still no luck.
My System SpecsSystem Spec
24 Jan 2011   #6
mckillwashere

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

I am assuming you have ran an uptodate virus and malware scan?
My System SpecsSystem Spec
24 Jan 2011   #7
Lunarpancake

Windows 8 Professional
 
 

Quote   Quote: Originally Posted by mckillwashere View Post
I am assuming you have ran an uptodate virus and malware scan?


yep



side note: there is one warning showing in event viewer on the date this started.

"Network problems are preventing connection to Microsoft Exchange."
My System SpecsSystem Spec
24 Jan 2011   #8
mckillwashere

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

Verify your network setting, ensure there is no block to that machine on the exchange server, check the log files to see if it is blocking connection for some reason?
My System SpecsSystem Spec
24 Jan 2011   #9
brady

 

So the OWA works, meaning the mailbox is ok (at least on the server).
You should try loading a new test profile with a test users account to ensure a working Outlook client.
(like Mc said)


If your test user loads ok, remove machine from domain then add it again.
My System SpecsSystem Spec
24 Jan 2011   #10
Lunarpancake

Windows 8 Professional
 
 

just logged user into another machine. This one a winxows xp sp3 machine running office 2007. Same issues are appearing on this machine.

Looks to me like there is some issue with her exchange mailbox.

the exact error is "cannot open your default email folders. microsoft exchange is not available. either there are network problems or the exchange computer is down for maintenance."



Note: i can log into either users machine or this XP machine and access my outlook fine.
My System SpecsSystem Spec
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 Win 7 x64 machine connectivity problems with Exchange




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