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Windows 7: Remote Assistance Win7 to Win7

05 Mar 2011   #1
IggyAZ

Windows 7 Ultimate (64 bit)
 
 
Remote Assistance Win7 to Win7

Hi All.
I'm have an issue using Remotes Assitance.

I'm tryinging to connect using Remote Assistance to my Win7 desktop to another Win7 desktop. Everyone has full updates to SP1
I am positive the problem is on my end. I have tested hooking up to the remote computer using another computer and it works perfectly. I was also able to hookup from the remote computer to my desktop that has the issue. This is weird.

When I receive the Remote Assitance request I accept.

I then enter the password generated by the other computer and hit connect.

After 5-10 seconds it says it failed with the generic statement. I have tried troubleshooting but it comes up with no answers.

I have Remote Assistance actived on my computer but I think I may have turned something off in my network sharing that may have caused this problem.
I am unable to find anything that may cause no connection and looking for your suggestions. I have run sfc /scannow with no problems.

I would like to try and find the needle in the haystack before I do a full clean reinstall.

Thanks in advance.


My System SpecsSystem Spec
.
05 Mar 2011   #2
Orbital Shark

 
 

Hi,

It could be that your firewall settings have somehow changed.

Type firewall into the Start search box and click Allow a program through Windows Firewall. Next, scroll down to the Remote entries like shown below.

Remote Assistance Win7 to Win7-firewall.png

Make sure that you are allowing the following...

Remote Assistance
Remote Desktop
Remote Desktop - RemoteFX

Hope it helps


OS


My System SpecsSystem Spec
05 Mar 2011   #3
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

Orbital Shark
All are checked just like yours but still no go.
Remote Assistance
Remote Desktop
Remote Desktop - RemoteFX

Next suggestion
My System SpecsSystem Spec
.

05 Mar 2011   #4
Orbital Shark

 
 

There's always the RD Gateway settings...

Type remote into the Start box and click Remote Desktop Connection. Click the Options dropdown and under the Advanced tab click Settings. Make sure that Automatically detect RD Gateway server settings is checked by default.

Remote Assistance Win7 to Win7-gateway.png


My System SpecsSystem Spec
05 Mar 2011   #5
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

Quote   Quote: Originally Posted by Orbital Shark View Post
There's always the RD Gateway settings...

Type remote into the Start box and click Remote Desktop Connection. Click the Options dropdown and under the Advanced tab click Settings. Make sure that Automatically detect RD Gateway server settings is checked by default.

Attachment 141908
Thank you again Orbital Shark.
It is exactly what you said it should be. No change.
Now you can see why this has stumped me to no end.
I usually have the answers for others but this one, NOT.
My System SpecsSystem Spec
05 Mar 2011   #6
Orbital Shark

 
 

Another option you could use is Windows Live Messenger...

1, Open up Messenger on both machines and log in (prefferably different accounts)
2, Start a conversation on the machine you wish to connect/give assistance to and click the highlighted parts in the pic below

Remote Assistance Win7 to Win7-msn.png

3, Click Actions then Request Remote Assistance

Remote Assistance Win7 to Win7-msn-1.png

4, You will be prompted for a password, very much in the same manor as normal Remote Connection
5, Accept the Remote Connection on the machine you wish to use as the Remote Device and enter the password

This process could allow the standard Windows Remote Desktop Connection to work as intended


OS


My System SpecsSystem Spec
05 Mar 2011   #7
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

Quote   Quote: Originally Posted by Orbital Shark View Post
Another option you could use is Windows Live Messenger...

1, Open up Messenger on both machines and log in (prefferably different accounts)
2, Start a conversation on the machine you wish to connect/give assistance to and click the highlighted parts in the pic below

Attachment 141934

3, Click Actions then Request Remote Assistance

Attachment 141935

4, You will be prompted for a password, very much in the same manor as normal Remote Connection
5, Accept the Remote Connection on the machine you wish to use as the Remote Device and enter the password

This process could allow the standard Windows Remote Desktop Connection to work as intended


OS
That is exactly how we use it.
My System SpecsSystem Spec
05 Mar 2011   #8
steve-pressman

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

I use this all the time and it works perfectly all of the time, I can even use it from my Iphone to access my or anybody else's PC great free software.

TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet


Steve
My System SpecsSystem Spec
06 Mar 2011   #9
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

Quote   Quote: Originally Posted by steve-pressman View Post
I use this all the time and it works perfectly all of the time, I can even use it from my Iphone to access my or anybody else's PC great free software.

TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet


Steve
Yes DocBrown suggested it to me on a PM.
I plan on trying it in the near future.
I think it just may be time to do a fresh install of Win7 and SP1
My System SpecsSystem Spec
06 Mar 2011   #10
IggyAZ

Windows 7 Ultimate (64 bit)
 
 
Corrected by fresh new Win7 install

Well I decided to do a fresh Win7 install as I feel it was quickest.
Install went well as I had SP1 on my backup drive and within 2 1/2 hrs I was back to square one.
Oh... And MS Remote Assistance works great!

Thanks all for your help
My System SpecsSystem Spec
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 Remote Assistance Win7 to Win7




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