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Windows 7: Plugging into a switch disables my entire network

20 Mar 2011   #11
sordid

Windows 7 Ultimate x64
 
 

That's hard to imagine as your switch supports STP.


My System SpecsSystem Spec
.
20 Mar 2011   #12
shadowjin

Windows 7 Ultimate 64
 
 

Alright so it appears that my ATT U-Verse box is the root of the problem. My Xbox, PS3, and HTPC are all connected to the switch and the network is running without issue. The moment I plug in the U-Verse box however, the network takes a poop and all devices on the network become blind like a bat.

I'm going to have to give U-Verse tech support a call on Monday to see if they can help me. Thanks for everyone's help.
My System SpecsSystem Spec
20 Mar 2011   #13
sordid

Windows 7 Ultimate x64
 
 

Unfortunately, I don't even know what a U-Verse is.
But be prepared to have the tech support people tell you it's definitely not their device causing the fuzz.
My System SpecsSystem Spec
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22 Mar 2011   #14
ickymay

win7 ultimate / virtual box
 
 

Is this a set top box ?

has it got a firewall ?
My System SpecsSystem Spec
22 Mar 2011   #15
acurasd

Windows 7 Ultimate x64
 
 

Which one of these devices do you have for the Uverse

Intelligent Network Interface Device
Optical Network Terminal
Residential Gateway


because it depends on how we can set it up...

You may have to do a direct cable to the device first... to configure it then once its properly configure, you can connect it back into the switch where it will take on an IP address from the DHCP from your router.

Pulling information from this site:
https://www.att.com/esupport/article...id=vaKbUOehxZ0
My System SpecsSystem Spec
22 Mar 2011   #16
Jaime74656

Windows 10 64bit Ultimate
 
 

Quote   Quote: Originally Posted by sordid View Post
Unfortunately, I don't even know what a U-Verse is.
But be prepared to have the tech support people tell you it's definitely not their device causing the fuzz.
generally its a modem/router combo, most likely whats going on is the uverse box is trying to handle DHCP at the same time the main router is doing the same thing, essentially turning off DHCP on the uverse box and all should be good to go, i would suggest that so that router would more or less be a wireless ready switch (if the thing has wi-fi abilities)
My System SpecsSystem Spec
22 Mar 2011   #17
acurasd

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Jaime74656 View Post
Quote   Quote: Originally Posted by sordid View Post
Unfortunately, I don't even know what a U-Verse is.
But be prepared to have the tech support people tell you it's definitely not their device causing the fuzz.
generally its a modem/router combo, most likely whats going on is the uverse box is trying to handle DHCP at the same time the main router is doing the same thing, essentially turning off DHCP on the uverse box and all should be good to go, i would suggest that so that router would more or less be a wireless ready switch (if the thing has wi-fi abilities)
If you would like the Uverse device to work. You can always give it a static IP address... and turn on the DMZ to that IP alone so the device will handle all the firewall settings for your ATT stuff.


For Instance:

Your Router:
IP: 192.168.1.1
Subnet: 255.255.255.0
Gateway: Of course your router...

Uverse Device: Static IP setup

IP: 192.168.2.1
Subnet: 255.255.255.0
Gateway: 192.168.1.1

DNS & 2nd DNS: same numbers coming off your router.. just make sure you grab all your settings from the STATUS page of your router.

Just plug a network cable from your computer directly to the Uverse box first to set it up correctly.

If you give us your router DNS and IP configuration. We can give you all the numbers needed to set it up.

=======================
I have the same setup but I am using a router/dsl box

My DSL routes:
192.168.1.1
255.255.255.0

DNS are pulled from company

===============
My router: DMZ to 192.168.2.1
Static: 192.168.2.1
255.255.255.0
192.168.1.1

Static DNS: comes from the status page of my DSL router.
My System SpecsSystem Spec
22 Mar 2011   #18
shadowjin

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by acurasd View Post
Which one of these devices do you have for the Uverse

Intelligent Network Interface Device
Optical Network Terminal
Residential Gateway


because it depends on how we can set it up...

You may have to do a direct cable to the device first... to configure it then once its properly configure, you can connect it back into the switch where it will take on an IP address from the DHCP from your router.

Pulling information from this site:
https://www.att.com/esupport/article...id=vaKbUOehxZ0
I am using a 2Wire router that was provided to me from AT&T. This is the U-Verse box that I am trying to get to work:

Total Home DVR - AT&T U-verse Digital TV
My System SpecsSystem Spec
22 Mar 2011   #19
WebMattR

W7 Professional x64
 
 

What did AT&T have to say about the problem?

And is there any configuration you can do to the U-Verse box? Maybe it has an incorrect setting that's causing it to spam the network until the switch overloads?
My System SpecsSystem Spec
22 Mar 2011   #20
acurasd

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by WebMattR View Post
What did AT&T have to say about the problem?

And is there any configuration you can do to the U-Verse box? Maybe it has an incorrect setting that's causing it to spam the network until the switch overloads?
can you plug directly into the Uverse box and pull the status page up from the webUI and give us a screen shot of that.
My System SpecsSystem Spec
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 Plugging into a switch disables my entire network




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