Ok, so here is the thing: my friend's family has gone and bought a BT HOMEHUB and also have chosen bt as there prvider so all ok so far, then when they switch on there broband the "B" icon on the front of the HOMEHUB does not come on, I have not seen it all thougth have offered to help as I have the internet, I am quite good at computers as I am achiveing levels of 8A in school but this has stumped me, so can anyone help me, help them.
Try using the BT Install CD.
Plug in one PC with a net cable, (Do not use wireless at the first stage)
May take 28 days for the phone to ready.
as theog says, it does take time to switch isp's.
have bt actually given your friend a 'going live' date?
even if that date is today (which happens to be a bank holiday), it can take until 9 in the evening until BT have done what they need to do at their end.
also have you entered the correct settings into the router? see here for instructions.
you need to supply at least a correct user name and password, that should have been sent in two separate letters (and emails) from bt.
Quote