My internet connection drops frequently

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  1. jpk
    Posts : 23
    W7 Ultimate 32bit
       #1

    My internet connection drops frequently


    My connection goes to Off Line very frequently and I have to cancel it to get back online. Any thoughts as to what may be going on?
      My Computer


  2. Posts : 9,537
    Windows 7 Home Premium 64bit
       #2

    JPK,
    Welcome to 7 Forums and sorry to hear about your disconnect problem.
    Who is your ISP provider and is this a recent issue with your connection?
    I would check you cables to the internet as a starting point.
    Post back and let us know.
    THW
      My Computer


  3. Posts : 3,427
    Windows 10 Pro x64
       #3

    Hi jpk welcome to Sevenforums :)

    Can you please open command prompt and type:
    Code:
    ipconfig /all
    Post back the results.

    What sort of connection is it? Do you connect via a router? or do you have a Modem?
      My Computer


  4. jpk
    Posts : 23
    W7 Ultimate 32bit
    Thread Starter
       #4

    My ISP is AT&T. My cables are fine. I believe it is a software.driver conflict issue of some sort. It happens more frequently when photos are opened on a web site. I go frequently to Digital Photo Review and that site seems to be particularly sensitive to it.
      My Computer


  5. Posts : 9,537
    Windows 7 Home Premium 64bit
       #5

    JPK,
    I use AT&T also. When I first got it I had a similar experience with them.
    I called and got a tech come to my home and replaced modem and checked all lines coming in.
    Found it to be a faulty box where it came into my home.
    Give AT&T a call and see what they can do for you.
      My Computer


  6. Posts : 1,426
    7 Pro
       #6

    jpk said:
    My ISP is AT&T. My cables are fine. I believe it is a software.driver conflict issue of some sort. It happens more frequently when photos are opened on a web site. I go frequently to Digital Photo Review and that site seems to be particularly sensitive to it.

    So your internet has worked properly before(without disconnects)?
    Are you able to pinpoint a period where it had worked properly?
      My Computer


  7. Posts : 9,537
    Windows 7 Home Premium 64bit
       #7

    What software are you using to review photo's?
      My Computer


  8. Posts : 9,537
    Windows 7 Home Premium 64bit
       #8

    Here is one that was highly rated by CNET
    PhotoScape - Free software downloads and software reviews - CNET Download.com
    Might want to give it a go and see if problems occur with it.
      My Computer


  9. jpk
    Posts : 23
    W7 Ultimate 32bit
    Thread Starter
       #9

    I never had a connectivity issue like this until a couple of months ago. When I'm OL I never use a 3rd party viewer that is installed on my machine to view photos. I do have Canon's photo viewer program installed but that has been on my machine for years and I've never had a problem with it. I also have Picasa and it has also been on my machine long before I had an issue with connectivity. I am hard wired to a wireless router which is then hard wired to the modem into the wall jack. My modem seems to be working ok.
      My Computer


  10. Posts : 10,994
    Win 7 Pro 64-bit
       #10

    Have you tried power-cycling your router? Unplug, wait 30 seconds, re-plug. Power-cycling should force the router to reset and restart from a known good state.
      My Computer


 
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