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Windows 7: My internet connection drops frequently

30 Apr 2011   #1
jpk

W7 Ultimate 32bit
 
 
My internet connection drops frequently

My connection goes to Off Line very frequently and I have to cancel it to get back online. Any thoughts as to what may be going on?


My System SpecsSystem Spec
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30 Apr 2011   #2
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

JPK,
Welcome to 7 Forums and sorry to hear about your disconnect problem.
Who is your ISP provider and is this a recent issue with your connection?
I would check you cables to the internet as a starting point.
Post back and let us know.
THW
My System SpecsSystem Spec
30 Apr 2011   #3
severedsolo

Windows 7 Ultimate X64 SP1
 
 

Hi jpk welcome to Sevenforums

Can you please open command prompt and type:
Code:
ipconfig /all
Post back the results.

What sort of connection is it? Do you connect via a router? or do you have a Modem?
My System SpecsSystem Spec
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30 Apr 2011   #4
jpk

W7 Ultimate 32bit
 
 

My ISP is AT&T. My cables are fine. I believe it is a software.driver conflict issue of some sort. It happens more frequently when photos are opened on a web site. I go frequently to Digital Photo Review and that site seems to be particularly sensitive to it.
My System SpecsSystem Spec
30 Apr 2011   #5
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

JPK,
I use AT&T also. When I first got it I had a similar experience with them.
I called and got a tech come to my home and replaced modem and checked all lines coming in.
Found it to be a faulty box where it came into my home.
Give AT&T a call and see what they can do for you.
My System SpecsSystem Spec
30 Apr 2011   #6
brady

 

Quote   Quote: Originally Posted by jpk View Post
My ISP is AT&T. My cables are fine. I believe it is a software.driver conflict issue of some sort. It happens more frequently when photos are opened on a web site. I go frequently to Digital Photo Review and that site seems to be particularly sensitive to it.

So your internet has worked properly before(without disconnects)?
Are you able to pinpoint a period where it had worked properly?
My System SpecsSystem Spec
30 Apr 2011   #7
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

What software are you using to review photo's?
My System SpecsSystem Spec
30 Apr 2011   #8
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Here is one that was highly rated by CNET
PhotoScape - Free software downloads and software reviews - CNET Download.com
Might want to give it a go and see if problems occur with it.
My System SpecsSystem Spec
01 May 2011   #9
jpk

W7 Ultimate 32bit
 
 

I never had a connectivity issue like this until a couple of months ago. When I'm OL I never use a 3rd party viewer that is installed on my machine to view photos. I do have Canon's photo viewer program installed but that has been on my machine for years and I've never had a problem with it. I also have Picasa and it has also been on my machine long before I had an issue with connectivity. I am hard wired to a wireless router which is then hard wired to the modem into the wall jack. My modem seems to be working ok.
My System SpecsSystem Spec
01 May 2011   #10
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Have you tried power-cycling your router? Unplug, wait 30 seconds, re-plug. Power-cycling should force the router to reset and restart from a known good state.
My System SpecsSystem Spec
Reply

 My internet connection drops frequently




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