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Windows 7: Lost wireless connection

07 Jun 2011   #1
RWillis

Windows 7 Home Premium 64
 
 
Lost wireless connection

I have a HP Pavilion dv8 using Windows 7 Premium Home 64-bit. I also use Norton 360 Antivirus.

A couple of days ago my wireless connection started going in and out. Then, it just quit working. I thought it was the modem at first, but another computer and a Kindle still connect fine.

I checked the settings and they are all compatible with the modem. I can connect through an ethernet connection, but I still can't after I unplug.

I have run the diagnostics and nothing changes that I can tell from the settings. My modem is recognized in the list of available connections, but it will not connect. I tried to connect without the security on the modem, but I couldn't connect that way either. I also power cycled the modem numerous times.

I have since performed a complete system recovery, but the same problem exists.

I also went to a Starbucks with WiFi, but I could not connect. I get the same error messages. "Problem with wireless adapter or access point."

Additional info: My internal adapters are Intel WiFi Link 5100 AGN, Microsoft Virtual WiFi Miniport Adapter and my modem is a Netgear WNR 2000v2.

Is there a new conflict? Any ideas, suggestions? Any help would be much appreciated.


My System SpecsSystem Spec
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07 Jun 2011   #2
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Welcome to Windows Seven Forums.

Don't shout at me, but have you checked the wireless switch at the front of your laptop is switched on?
My System SpecsSystem Spec
07 Jun 2011   #3
RWillis

Windows 7 Home Premium 64
 
 

Yes, the wireless switch is on and the blue light indicates it's on. lol.
My System SpecsSystem Spec
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07 Jun 2011   #4
ski

windows 7
 
 

Open Control Panel/Device Manager, double click on each WiFi network adapter, and make sure it says "This device is working properly" under Device Status.
If they're ok in Dev. Mgr., then turn off the computer, and reseat the wireless network card.
If that doesn't work, then the card may be bad.
My System SpecsSystem Spec
07 Jun 2011   #5
RWillis

Windows 7 Home Premium 64
 
 

I checked in device manager and both adapters say 'this device is working properly'

I'm not sure how to reseat the wireless network card. It's internal. Do I need to open the computer to do that? (Sorry for my ignorance).
My System SpecsSystem Spec
07 Jun 2011   #6
ski

windows 7
 
 

You're correct. The computer has to be opened to reseat the card.
My System SpecsSystem Spec
07 Jun 2011   #7
RWillis

Windows 7 Home Premium 64
 
 

Thanks. Is there a way to check to see if it is working properly without opening the computer?

If no, where do I find it? Any precautions I should take? I've never opened a laptop before. I'm assuming unplug it and remove the battery. Anything else?
My System SpecsSystem Spec
07 Jun 2011   #8
ski

windows 7
 
 

Not really. Suggest having it done by a computer repair shop, because it can get involved. Plus, you have no way to test the card, unless you swap it out with another one(which a repair shop normally can do).

But before proceeding, did you also power cycle the router?
My System SpecsSystem Spec
07 Jun 2011   #9
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

My System SpecsSystem Spec
07 Jun 2011   #10
RWillis

Windows 7 Home Premium 64
 
 

I did power cycle the router. no change.

I went to a local shop with free WiFi and tried to log on, but got the same error messages as I get at home. That led me to believe it is computer/software related and not modem/router/access point related.

And thanks for the link, seavixen. I was looking at a similar 'how to guide'. It is not as daunting as I thought, but I'm still a bit wary.
My System SpecsSystem Spec
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 Lost wireless connection




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