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Windows 7: Ethernet port in wall not working

19 Jun 2011   #11
spinksy

Windows 7 Professional x64
 
 

you mean the ethernet cord i use to plug into wall? that works i used it to plug into router, also it is brand new.

if the ethernet socket is broken is there anything i can do or is that a job for a technician.


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19 Jun 2011   #12
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Yes, that cable. does it work elsewhere on your computer?
If the wall socket is bad, call maintenance to replace it. Call them anyway to test it.
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19 Jun 2011   #13
carwiz

Windows 7 Pro-x64
 
 

Who's house is this? New house? If there's one cable from the router to a socket that's supposed to feed the rest of the house, there's got to be a switch (network distributor) somewhere. You can't feed multiple house sockets with a single router port (at least not at the same time/use). Could be the switch is powered off or otherwise not working. Newer homes that are pre-wired for Ethernet will generally have a distribution panel somewhere. Each of the wall sockets would be wired to the distribution panel (or switch) and the switch wired to the router. The router is generally in the same location.
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19 Jun 2011   #14
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

That is a valid point carwiz. OP did say his or anothe laptop did not work in another room. Sounds like a dorm or frat house.
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19 Jun 2011   #15
spinksy

Windows 7 Professional x64
 
 

im not sure what you mean by elsewhere on my computer, i only have one ethernet port and nothing else to plug into.

its not my house it is managed by an agency, it is reasonably new maybe 3-5 years, i did read about the switch elsewhere and people have said they found theirs in cupboards etc. i had a look around and couldnt find it so i assumed it would have been built into the wall since the router plugs into there.

yes its a share accommodation
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19 Jun 2011   #16
carwiz

Windows 7 Pro-x64
 
 

The switch should be somewhere that's accessible--Not built into a wall. It's an electronic devise that needs power and air cooling. Some are as large as a DVD player but most home switches will be about the size of a router. If this is an apartment, townhouse or other managed group property, the switch is probably in a utility closet that's not accessible to the public or individuals. You'll have to report the problem to property management.
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19 Jun 2011   #17
carwiz

Windows 7 Pro-x64
 
 

Hold on a second... You said you plugged your PC directly into the wall socket and it worked? You shouldn't need a router. There must already be a router on the other end of your house circuit. Unplug the router from the wall socket and wire your PC directly to the wall socket--In each room. The circuits are already split.
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19 Jun 2011   #18
spinksy

Windows 7 Professional x64
 
 

No I plugged it directly to the router not to the wall
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19 Jun 2011   #19
carwiz

Windows 7 Pro-x64
 
 

Quote   Quote: Originally Posted by spinksy View Post
No I plugged it directly to the router not to the wall
What router? You shouldn't need a router. If you had the router plugged into the wall while testing the other rooms, that probably killed the switch. Go directly to the wall socket from your PC in each room and see what happens--No router.
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20 Jun 2011   #20
spinksy

Windows 7 Professional x64
 
 

Ok maybe I'm using the wrong word, the modem? As in the device that actually connects to the internet which is in the lounge room
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 Ethernet port in wall not working




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