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Windows 7: Wireless Problems

23 Jun 2011   #11

Windows 7 Ultimate 64 bit

Quote   Quote: Originally Posted by seavixen32 View Post
Quote   Quote: Originally Posted by stubbyhs View Post

Yes I have tried that, I can do nothing to do with wireless. It's as if the Wireless Card isn't there at all. Could the hardware be broken? Is there any way of testing it?


I will check that now. Also I am using an HP, not a Dell.

To check your wireless adapter, go to Start and type in cmd, right-click cmd under Programs and choose Run as Administrator and accept the UAC prompt.

At the command prompt window type ipconfig /all and press Enter to run the command. Now type C:\results.txt then press Enter to run this command.

This will open Notepad with a list of the results for your wireless adapter, which you can save and post on here for our network experts to have a look at.
Okay, I'm doing this over the phone with someone atm, so this is getting a bit more difficult. Also, she's not the most computer literate:/

So I got her to do this, and watched her do it over screen share on skype, and I got her to type in the commands like you suggested.

The C:\results.txt didn't seem to work as a command to be typed in, sorry if this is wrong, I'm not good with cmd at all:/
The wireless adaptor didn't seem to show up though, only the LAN and the tunnel adaptors.

I also told her to restart the computer and do as BW suggested earlier by checking thorugh BIOS. However, she couldn't seem to find anything to do with the adaptors by herself so it's something I can look at when I get back.

Anyways, when the computer restarted it worked fine again. It's been out of service since Xmas but it worked fine now:/ Any idea what could have kicked it into action?

I grew wary of this random fix so I asked her to restart the computer again and it's down again.

Sorry this is a long post, there's just a lot of new info:/ So....any theories?

Thanks a lot,

My System SpecsSystem Spec
23 Jun 2011   #12

Windows 7 Ultimate SP1 64-Bit

I'm coming to the conclusion your wireless adapter may be faulty.

I ran the check on my computer and the readout looked like this:

Wireless Problems-text.png

As you can see, everything looks good.

The WLAN2 is my wireless printer, which was disconnected.

WLAN is my wireless network connection, which is fine.

The Ethernet adapter is disconnected as I don't use it.

Is there any way you could get hold of another wireless adapter to see whether that works?

My System SpecsSystem Spec
24 Jun 2011   #13

Windows 7 Ultimate 64 bit

Okay, as I thought, the WLAN isn't showing up.

I will try and get hold of another card and install it, or I could try using USB Adaptor.

If that doesn't work I will get back to you.

Thanks alot for your help.
My System SpecsSystem Spec

24 Jun 2011   #14

Windows 7 Ultimate SP1 64-Bit

You're more than welcome.

If you can let us know how things go it may be helpful for anyone who has a similar problem in the future.

I hope you get a result.
My System SpecsSystem Spec

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