Streaming Video and downloads freezes

Jerald7 · 22 Jul 2011

Hello everyone,
I'm have a problem that I haven't been able to resolve. This is a new PC build, one month old, that has been having download issues, frequently freezing in the middle of downloads, and also when watching streaming video, it freezes. On file downloads, when it freezes, I can pause the download, then resume, and it will usually resume the download. I may have to do that 5-10 times to get the entire file. I was just watching a streaming video promo on buy.com's website (about 4 minutes long), and at 1 minute and 6 seconds the video freezes every time. I've tried to watch that video with IE, Firefox and Chrome, with the same results - freezing at 1 minute and 6 seconds with all three browsers. My regular web browsing seems to be very fast, no issues there (I have 6 mbps DSL). My network card has the latest driver (but I haven't tried to reinstall it). I have attached my PC info as a text file. Thank you for any suggestions

johnebadbak · 24 Jul 2011

check windows task manager while downloading tab performance, cpu usage and memory available.Also in win7
computer-management/ performance.. run "open resource monitor".

2xg · 24 Jul 2011

Hi Jerald7,

Any other computers in your home that experiencing the same issue?

How many are you in your home that's sharing the 6mbps bandwidth? May not be enough if others are doing the same stuff as yours.

How are you connected? Wired to the Modem or Router? Have you tried both?

kegobeer · 24 Jul 2011

What security software do you have installed? Is this a wired or wireless issue?

Jerald7 · 25 Jul 2011

Thanks everyone for your response. This computer is hard wired to my modem/router. Yes, I do have several other computers, but none of which has this problem. I don't think band width is an issue here, since the problem is the same, with all other computers turned off. I have checked the Event Viewer, did find some errors, but have resolved all of those, which did not fix this problem.

This morning, I am trying to download an Adobe Flash Player update, but in the download process, when it reaches about 43% downloaded, it freezes. I have tried this about 5 times today, with the same result each time.

My security is the McAfee Security Suite provided by ATT DSL service. The PC also has McAfee Security Scan Plus. All my PC's have this same security package installed.

2xg · 25 Jul 2011

Any Bonjour installed?

Have you tried disabling McAfee from the Services. Click on Start and type services.msc press enter and locate McAfee Service then choose Disable for now. Uninstalling McAfee completely might also help by using the Removal Tool.

Jerald7 · 25 Jul 2011

Don't know of any Bonjour installed. I disabled McAfee, including McAfee firewall, then retried the update download, but with the same results, the download freezing at 43%.

kegobeer · 25 Jul 2011

This might be a NIC problem. Did you download and install the drivers for all of your hardware, or did you let Windows find and install them from Windows Update?

Jerald7 · 25 Jul 2011

I downloaded and installed the drivers myself. To add a little more to this, I booted in "Safe Mode" but using the latest IE, still could not download the Adobe Flash Player update. It still stopped at 43% in Safe Mode. I tried Firefox with the same results, but did get Google Chrome to do the download. I can also watch the streaming video on Chrome, but not Firefox or IE.

kegobeer · 25 Jul 2011

Can you uninstall McAfee (both programs) completely, then reboot, and see if you still have issues? I'd like to rule out your security software, and the only real way to do that is to uninstall it.

Have you had this problem from day 1, or did it develop later on?

Do all of your computers have the same brand/model NIC, or do they have different ones? I ask because I had a similar issue a long time ago, where normal browsing was fine but large file transfers caused the computer to freeze. My issue turned out to be a compatibility issue between the motherboard and wifi card, which I was able to fix by using an older driver.