Troubleshoot and Diagnostic Policy not started

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  1. Anak
    Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       New #11

    That only leaves - 4. security program affecting it. Could be that, Bit Defender is newly installed and has already caused one (unrelated problem). I am only using it for antivirus and firewall. I don't know how to check if it could be causing this problem or not.
    I took a look at Screenshots of BitDefender Scroll down on the left you will see the link for ScreenShots.

    From there it is at least five clicks to get to the Advanced Exclusions list, they sure do not make it easy. Check in 'Tune up', 'Settings or Monitor'.

    You Tube search for BitDefender

    If Avast is second choice here, what is first, MSE?
    From my observations, yes. it seems to work best with win7.

    There can be many first, and second choices. You have to work with what suits you and your machine best.



    Check your Event Logs for any DPS reference, and I am looking for 'Services dependent on DPS'.
    Here is how mine are set.
    Troubleshoot and Diagnostic Policy not started-1aser.jpg

    Diagnostic Policy Service - Process and Service wiki - blackviper

    Diagnostic Policy Service - dps.dll - Program Information - bleepingcomputer
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  3. stonebear
    Posts : 161
    Windows 7 Ultimate x64
    Thread Starter
       New #12

    @ Seth, I have just disabled BD firewall and gone back to Windows firewall, didn't work.

    Diagnostic Policy Services has no dependencies according to it's "properties".
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  4. stonebear
    Posts : 161
    Windows 7 Ultimate x64
    Thread Starter
       New #13

    Anak, I am still not sure what I am supposed to be looking for in BD?

    Here is how mine is set up atm, just AV and updates.



    I will check Event Logs.
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  6. stonebear
    Posts : 161
    Windows 7 Ultimate x64
    Thread Starter
       New #14

    I have searched for "Services dependent on DPS" and just "DPS" and no results.

    I see by your services screenshot that Diagnostic Service Host is set to Manual and has started, I cannot start mine (greyed out) and setting it to automatic does not work either.

    I think I was looking ion the wrong place in Event Logs I just looked in "services" and searching for DPS gets me, "The start type of the SSDP Discovery service was changed from disabled to demand start."


    I seem to be having a lot of errors, some of today's are due to me trying to run troubleshooter and getting errors but even so....a lot.


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  7. Anak
    Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       New #15

    Anak, I am still not sure what I am supposed to be looking for in BD?
    As I do not have BitD installed it would be difficult to guide you.
    You should look for any blacklist/exclusions for DPS in any of the eleven categories you show there.

    I see by your services screenshot that Diagnostic Service Host is set to Manual and has started, I cannot start mine (greyed out) and setting it to automatic does not work either.
    If you look, there are a lot of diagnostic service host grayed out

    I think I was looking ion the wrong place in Event Logs I just looked in "services" and searching for DPS gets me, "The start type of the SSDP Discovery service was changed from disabled to demand start."
    This is okay.

    How many times have you ran SFC / Scannow? I would also run CHKDSK, and then another SFC Scan.

    Check those first three categories in event viewer; Critical, Error, and Warning what stands out?
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  8. stonebear
    Posts : 161
    Windows 7 Ultimate x64
    Thread Starter
       New #16

    OK, will do those things soon. Thanks. :)


    BTW, I have done scannow 3 times.
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  10. seth500
    Posts : 968
    Windows 7 Ultimate x64
       New #17

    Navigate to this key in the registry by typing regedit in the start/search bar:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\DPS

    Here are some screen shots of my current values I would send you an export of that key to merge with yours but I don't know if thats allowed. Anywho here are the various values of mine.
    Attached Thumbnails Attached Thumbnails Troubleshoot and Diagnostic Policy not started-1.png   Troubleshoot and Diagnostic Policy not started-2.png  
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  11. stonebear
    Posts : 161
    Windows 7 Ultimate x64
    Thread Starter
       New #18

    Thanks Seth, mine looks the same apart from "display name", mine says "Diagnostic Policy Service" whereas yours repeats the description,"@%systemroot etc...."

    I doubt if that is the problem but I am not an expert. :)
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  12. seth500
    Posts : 968
    Windows 7 Ultimate x64
       New #19

    I found this Microsoft answer and I would give it a try: diagnostic policy service not running - windows 7 - Microsoft Answers
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  13. stonebear
    Posts : 161
    Windows 7 Ultimate x64
    Thread Starter
       New #20

    Thanks Seth but all the responses to that are about getting him connected, they do not address the Diagnostic problem.
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