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Windows 7: Can't access work webmail login with desktop, but can with laptop

05 Sep 2011   #1

Windows 7 Ultimate 32bit
Can't access work webmail login with desktop, but can with laptop

Hi all,

I'm having an annoying problem. With my desktop computer I'm unable to access the webmail login for my work website. I'm not positive, but I thought it might be due to the full version trial of Malwarebytes that I installed. I've uninstalled and reinstalled Malwarebytes using Revo Uninstaller, and now have just the standard version, and I still have the problem.

I can access my work website (except for the webmail login), but when I try to ping my work website I get "general failure" results. I also get "general failure" results when pinging the webmail login.

I can access the webmail login through my laptop. The reason I think it might be Malwarebytes is because from what I remember random websites stopped loading after I opted for the full version trial.

I tried disabling Windows Firewall and Security Essentials real time scanning and that didn't help. I've tried to access the webmail login using Firefox, Chrome and IE and none worked. I've tried using my cell phone as a modem to bypass the router and that didn't work.

Any thoughts?


My System SpecsSystem Spec
05 Sep 2011   #2

Win7 & Win8 64bit


Check your browser for any proxy server, disable it.
How to Remove a Proxy Server |

Pls check your Windows Hosts File and find out if the webmail sure exist here, remove it found.
Edit hosts file in Windows 7 & Windows Vista | Windows Reference

If none of the above works pls try Public DNS's.
My System SpecsSystem Spec
05 Sep 2011   #3

Windows 7 Ultimate 32bit

Hi, thanks. I've done those things already too and no dice. Any other suggestions?
My System SpecsSystem Spec

05 Sep 2011   #4

Win7 & Win8 64bit

Have you contacted your IT Dept? They shd be able to assist you.

If this was previously working, have you done a system restore? Restore it to a point were it were able to access your webmail?
My System SpecsSystem Spec
05 Sep 2011   #5

Windows 7 Ultimate 32bit

I could try to contact the server admin. This is the first time I've tried to access the webmail login from home. Usually I use Outlook at the office and don't even use the webmail interface.

I haven't tried a restore, but I'd really like to know what's going on, so I'm not in the dark as to what the problem is.

Is there a way to troubleshoot the problem, so I can find what's blocking the connection?
My System SpecsSystem Spec
05 Sep 2011   #6

Win7 & Win8 64bit

Oh ok... If it's your first time accessing the webmail from your home, you have to verify from your Admin if you have the correct URL. Are you trying to access it thru an http, have you tried https?
First thing to ask....Verify from the Admin if your webmail interface is enabled.

There's no need for system restore. :)
My System SpecsSystem Spec

 Can't access work webmail login with desktop, but can with laptop

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