Unidentified Network, no internet access, troubleshooting


  1. Posts : 6
    Windows 7 64 bit
       #1

    Unidentified Network, no internet access, troubleshooting


    I'm using Windows 7 64 bit. My computer came out of sleep mode on friday without internet access. I immediately placed a support request with my network provider (I live at a university) but they have yet to respond. In the meantime, I'm treating the issue as though it's originating with my hardware and not theirs.

    I've tried updating my network adapter driver, reinstalling the adapter, disabling services like Bonjour, restoring my system, entering safe-mode, releasing/renewing my ip, malware detection, disabling tunneling adapters, disabling IPv6. Finally, I lost my mind and tried a full reinstall of windows. The problem persists, unchanged.

    After looking at the attached information, is there anything else that you would suggest I try?


    Script:
    Windows IP Configuration
    Host Name 
    . . . . . . . . . . . . : Mephistopheles
    Primary Dns Suffix 
    . . . . . . . : 
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled
    . . . . . . . . : No
    WINS Proxy Enabled
    . . . . . . . . : No
    Ethernet adapter Local Area Connection
    :
    Connection-specific DNS Suffix . : 
    Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
    Physical Address. . . . . . . . . : 90-E6-BA-21-C4-A3
    DHCP Enabled
    . . . . . . . . . . . : Yes
    Autoconfiguration Enabled 
    . . . . : Yes
    Link
    -local IPv6 Address . . . . . : fe80::595f:8d8:b120:74c7%11(Preferred
    Autoconfiguration IPv4 Address. . : 169.254.116.199(Preferred
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : 
    DHCPv6 IAID . . . . . . . . . . . : 244377274
    DHCPv6 Client DUID
    . . . . . . . . : 00-01-00-01-16-00-AD-F6-90-E6-BA-21-C4-A3
    DNS Servers 
    . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0
    :0:0:ffff::2%1
    fec0
    :0:0:ffff::3%1
    NetBIOS over Tcpip
    . . . . . . . . : Enabled 
    Script:
    ===========================================================================
    Interface List
     
    11...90 e6 ba 21 c4 a3 ......Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
      
    1...........................Software Loopback Interface 1
    ===========================================================================
    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination        Netmask          Gateway       Interface  Metric
            127.0.0.0        255.0.0.0         On
    -link         127.0.0.1    306
            127.0.0.1  255.255.255.255         On
    -link         127.0.0.1    306
      127.255.255.255  255.255.255.255         On
    -link         127.0.0.1    306
          169.254.0.0      255.255.0.0         On
    -link   169.254.116.199    276
      169.254.116.199  255.255.255.255         On
    -link   169.254.116.199    276
      169.254.255.255  255.255.255.255         On
    -link   169.254.116.199    276
            224.0.0.0        240.0.0.0         On
    -link         127.0.0.1    306
            224.0.0.0        240.0.0.0         On
    -link   169.254.116.199    276
      255.255.255.255  255.255.255.255         On
    -link         127.0.0.1    306
      255.255.255.255  255.255.255.255         On
    -link   169.254.116.199    276
    ===========================================================================
    Persistent Routes:
      
    None
    IPv6 Route Table
    ===========================================================================
    Active Routes:
     If 
    Metric Network Destination      Gateway
      1    306 
    ::1/128                  On-link
     11    276 fe80
    ::/64                On-link
     11    276 fe80
    ::595f:8d8:b120:74c7/128
                                        On
    -link
      1    306 ff00
    ::/8                 On-link
     11    276 ff00
    ::/8                 On-link
    ===========================================================================
    Persistent Routes:
      
    None 
    Attached Thumbnails Attached Thumbnails Unidentified Network, no internet access, troubleshooting-network-sharing.png   Unidentified Network, no internet access, troubleshooting-network-adapters.png   Unidentified Network, no internet access, troubleshooting-lac-properties.png   Unidentified Network, no internet access, troubleshooting-connection-details.png   Unidentified Network, no internet access, troubleshooting-ipv4-properties.png  

    Unidentified Network, no internet access, troubleshooting Attached Files
    Last edited by Vainisto; 13 Sep 2011 at 19:53.
      My Computer


  2. Posts : 92
    Windows 7 Pro 64 bit
       #2

    you have no valid IPV4 address, no default gateway. Have you tried resetting your router?
      My Computer


  3. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #3

    I don't have a router; the ethernet cable plugs straight into the wall.
      My Computer


 

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