New
#11
Primary and socondary dns are provided by your ISP. they are usually picked up by the router. Have you tried re-booting the router? to change the config of your router you can type its ip address in your browser. Usually IP is something like (for linksys) 192.168.1.1. if that is your routers ip a logon screen will open and you can examine and or change its settings.
I think we should start however with the basics like you filling in your system specs (they are in userCP) and describing your network setup.
Hope this helps
Ken