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Windows 7: No internet access after resetting modem

25 Nov 2011   #1

windows 7 home premium 64bit
No internet access after resetting modem

Hi to you all,
Can someone please help me with this internet issue?
In order to change my password a service provider had to reset my modem.
I can go on the internet with my desktop, but I am having difficulties going on the internet with my laptop. It seems that my wireless router has to be reset also but he can't do it because it's not one of theirs. He did explain to me though that I have to put the I.P. address into the browser in order to get on the router's brand name and so on, which I did but I don't know what to do next.
My router's I.P. address is
It is a NEXXT Nebula 150
Any help will be greatly appreciated.
Thank's guys.

My System SpecsSystem Spec
25 Nov 2011   #2

Windows 10 Pro X64

Download the Users Manual from here: WIRELESS ROUTER NEBULA 150

It tells you how to connect to the router using your web browser.
My System SpecsSystem Spec
25 Nov 2011   #3

windows 7 home premium 64bit

Thanks Ztruker,
I did try with the users manual but it got worse.
I did reset the router and started with the configuring by using the CD-rom
that came with the router but in the middle of the process it kept failing.
I even turned off Firewall. (Turned it back on)
I still went to Internet Protocol and select automatically obtain IP Address and DNS
and that changes my user account name to the name of the router (Nexxt)
So I am back to worse I think.

Thanks any way.
My System SpecsSystem Spec

26 Nov 2011   #4

Windows 10 Pro X64

How did it fail? What was the error message? When you use teh CD you need to be connected via Ethernet cable until the setup is complete (pages 7/8 of manual) or it will die part way through when the router resets itself. You can't do this via a wireless connection.

Once it's setup then you can remove the Ethernet cable and use the wireless connection.
My System SpecsSystem Spec

 No internet access after resetting modem

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