Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: No Internet Access Mobile USB key. Ping OK.

16 Dec 2011   #1

Windows 7 Home Premium 64bit
No Internet Access Mobile USB key. Ping OK.

Hi, any helpful and knowledgeable people out there?

I have a HUaiwei E372 USB stick using t-mobile Internet Connection Manager.
This works great! on one pc (WinXP with chrome and ie)..
But on the other one (W7 64bit) I have problems:
1) install software and drivers
2) it works, I get internet (ie, Chrome, ff)
3) restart pc
4) no internet, no matter what.
5) uninstall and reinstall
6) back to 2)

So what do I mean "No Internet"?
- can't access webpages in any browser (ff, chrome, ie)
- can ping nearly 100% success

What have I tried?
See attached script, basically FlushDNS, renew IPCONFIG, reset WINSOCK.

Ran W7 network diagnostics which indicated there was a problem with the DNS "Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding"

So there it is. Anyone ?

Attached Files
File Type: bat Reset.bat (233 Bytes, 15 views)
File Type: txt ipconfig.txt (3.9 KB, 20 views)
My System SpecsSystem Spec
16 Dec 2011   #2

Windows 7 Home Premium 64bit

I've now uninstalled the Internet Manager software completely (for the ~15th time) and want to take a snapshot of the relevant network settings

i) before installation
ii) after installation when it's working
iii) after installation and restart when its stopped working

What program should I run for this? what info am I interested in? Am tempted to look at DNS, but if anyone think's there's anything else to look at then I may as well look for that as well..

I reckon there's some program changing something on computer restart. Question is
a) what's changing?
b) what's doing the changing?
c) how to stop it doing the changing?

Extra info: have disabled windows firewall and uninstalled AVG antivirus but this seemed to have no effect either..

ta for help
My System SpecsSystem Spec
16 Dec 2011   #3

Win7 & Win8 64bit


Have you installed the latest Huawei E372 driver?
Huawei Modem Driver for Windows 7: Windows 7 Driver for all Huawei Modems

Please uninstall the old driver from Safe Mode, then install the latest driver. See if it makes a difference. Make sure to disable any AV or Security Software prior to uninstallation and re-installation of the new driver.
My System SpecsSystem Spec

17 Dec 2011   #4

Windows 7 Home Premium 64bit

didn't work, in fact now I can't even pretend I'm connected. Oh dear.
My System SpecsSystem Spec
17 Dec 2011   #5

Win7 & Win8 64bit

If it works in XP and doesn't work in Windows 7 64bit, that is a driver issue.
Might be worth it to contact the Manufacturer's Support if you have not done it yet.
My System SpecsSystem Spec

 No Internet Access Mobile USB key. Ping OK.

Thread Tools

Similar help and support threads
Thread Forum
Can access but cannot ping it
I just set up my router (TP-LINK TL-WR941N) in bridge mode. I can open and open links on that page also. If I open a cmd window, I can ping without problems. However, in the router's diagnostic menu, if I enter, I get an error message saying " Ping request...
Network & Sharing
I can ping and stream but cant access files
I have a netgear NAS and a Dell W7 desktop on my network which is wired as well as wireless. Up till recently could move files between the machines (password logon required to connect) and also backup to the NAS. My laptop will now not connect to the desktop although these are "seen" in the network...
Network & Sharing
Win7 has wrong IP addr on ping, can only access with ip, not name
Hi all Have read and tried everything here to get my Win7 PC to access my XP laptop using its name. Have 3 machines. 1 PC ( ip and 2 XP Laptops (say LXP1 and LXP2), one is ...104 the other, the troublesome one, is ...101. If I ping the machine name ping LXP2 I get the ping...
Network & Sharing
Mobile hotspot - "No Internet Access"
I am using my mobile phone as a mobile hotspot. It uses the wifi to share the internet connection of the mobile phone on the Win 7 computer. When I turn ON the wifi adapter of the laptop, it detects the shared internet connection and connects it. But it shows "No internet access". I have tried...
Network & Sharing
No internet access, but can ping router via LAN
Hello, I reinstalled windows 7 home premium on my notebook, and downloaded the NIC & other necessary drivers from the manufacturer's website. I have no other software on the N/B. When I connect the LAN cable I can successfully ping my router, but not I can see the other PC's on...
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:44.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App