No Internet Access Mobile USB key. Ping OK.


  1. Posts : 6
    Windows 7 Home Premium 64bit
       #1

    No Internet Access Mobile USB key. Ping OK.


    Hi, any helpful and knowledgeable people out there?

    I have a HUaiwei E372 USB stick using t-mobile Internet Connection Manager.
    This works great! on one pc (WinXP with chrome and ie)..
    But on the other one (W7 64bit) I have problems:
    1) install software and drivers
    2) it works, I get internet (ie, Chrome, ff)
    3) restart pc
    4) no internet, no matter what.
    5) uninstall and reinstall
    6) back to 2)

    So what do I mean "No Internet"?
    - can't access webpages in any browser (ff, chrome, ie)
    - can ping nearly 100% success

    What have I tried?
    See attached script, basically FlushDNS, renew IPCONFIG, reset WINSOCK.

    Ran W7 network diagnostics which indicated there was a problem with the DNS "Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding"

    So there it is. Anyone ?
    No Internet Access Mobile USB key. Ping OK. Attached Files
    Last edited by PhilipD; 16 Dec 2011 at 13:03.
      My Computer


  2. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #2

    I've now uninstalled the Internet Manager software completely (for the ~15th time) and want to take a snapshot of the relevant network settings

    i) before installation
    ii) after installation when it's working
    iii) after installation and restart when its stopped working

    What program should I run for this? what info am I interested in? Am tempted to look at DNS, but if anyone think's there's anything else to look at then I may as well look for that as well..

    I reckon there's some program changing something on computer restart. Question is
    a) what's changing?
    b) what's doing the changing?
    c) how to stop it doing the changing?

    Extra info: have disabled windows firewall and uninstalled AVG antivirus but this seemed to have no effect either..

    ta for help
      My Computer


  3. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #3

    Hello,

    Have you installed the latest Huawei E372 driver?
    Huawei Modem Driver for Windows 7: Windows 7 Driver for all Huawei Modems

    Please uninstall the old driver from Safe Mode, then install the latest driver. See if it makes a difference. Make sure to disable any AV or Security Software prior to uninstallation and re-installation of the new driver.
      My Computer


  4. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    didn't work, in fact now I can't even pretend I'm connected. Oh dear.
      My Computer


  5. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #5

    If it works in XP and doesn't work in Windows 7 64bit, that is a driver issue.
    Might be worth it to contact the Manufacturer's Support if you have not done it yet.
      My Computer


 

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