New Compaq CQ-57 will not connect to wireless network.

airrun4 · 25 Dec 2011

I got my daughter a new Compaq CQ-57 laptop (Windows 7 sp1) and my other daughter a new Ipod touch. Started up the Ipod touch and connected to the wirless network no problem. Started up and tried to connect the new laptop to our wireless network and it will see the SSID and attempt to connect but never gets to the point of asking for the security passkey. It just puts me into turning off the router which does not help as all other devices in the house work or into the loop of trying over and over again to connect. I tried to connect to another secured network in our subdivision and it asks for their passkey. We have Verizon DSL using a Westell VersaLink 327W gateway, WEP enabled security. It is several years old but works great still. I currently have multipe devices connected with no issues. (2 Compaq CQ-60 laptops both Windows 7 sp1, 2 Ipod Touchs including the new one, WII game system from last year, 2 HTC Incredible cell phones, HP Photosmart B209A wireless printer). Not all devices are used at the same time. The gateway only has WEP security. I have tried to disable it and just have an open network, didnt work for the new computer. Need help

2xg · 25 Dec 2011

Welcome to Seven Forums,

See if changing the Wireless Mode from the Gateway works. Usually it is set to Mixed Mode, try changing it to a G or B/G then try connecting the new laptop.

If that didn't work, I'd try changing the WEP security to a higher security which is WPA, WPA2 is very much secured. WEP can be easily hacked.

An update will be appreciated.

airrun4 · 25 Dec 2011

Thanks for the reply 2xg

I tried your suggestions. I tried b only, g only, and b+. Still not connecting. I will not be able to change from WEP security as there is not an option in the Westell Versalink gateway for another type of security. Earlyer in the day i tried to connect to the network as an Open unsecured network and still no connection.

2xg · 26 Dec 2011

You might be having some compatibility Issue since your gateway is a few yrs old and no option to choose a higher network security.

Will it cost you to upgrade your device? I would go for it so that your network would be a lot more secured and that you can get a lot more features in your new device.
It's something to think about. :)