Network disconnects when using remote assistance


  1. Posts : 7
    Windows 7 32
       #1

    Network disconnects when using remote assistance


    Hi,

    i have a problem on my PC with Remote Assistance.
    i work in the end user support so i need to use it alote.
    the problem is that when ever i use the remote assistance my PC totaly disconnects from the internet!
    can anyboady help me to solve this problem?

    thanx
      My Computer


  2. Posts : 225
    Windows 7 Pro x64
       #2

    What OS are you using?
    What type of network connection are you using?
    Hardware?
      My Computer


  3. Posts : 7
    Windows 7 32
    Thread Starter
       #3

    Windows 7 and I’m using the companies local network.
      My Computer


  4. Posts : 225
    Windows 7 Pro x64
       #4

    If this is a company network then I would suggest you contact you company support team, it may be a network issue sucj as a bad nic, patch cable, cable run, switch port, vlan and the list goes on of possible problems.
      My Computer


  5. Posts : 7
    Windows 7 32
    Thread Starter
       #5

    i am one of the support team, but i don't know what the problem is
      My Computer


  6. Posts : 225
    Windows 7 Pro x64
       #6

    Open a CMD window and type in " ping <ip address or url> -t " and let it run for a minute or so and observe the times, to stop the ping just press ctrl+c.
    Another thing to try would be " tracert <ip address or url> " and watch the hops to see if there are any drops along the way. These two things will test the network and let us know if it is a network issue or your pc that may be the problem.
      My Computer


  7. Posts : 7
    Windows 7 32
    Thread Starter
       #7

    Everything is fine with the connection, it only disconnects when i use windows remote assistance, it connects for a while then i lose control and my PC disconnects from the internet. How can I fix this problem?
      My Computer


  8. Posts : 225
    Windows 7 Pro x64
       #8

    Sounds like some setting in remote desktop,
    How long before you lose connection after making a remote connection?
    Any error messages?
    Can you reestablish the connection again?
      My Computer


  9. Posts : 7
    Windows 7 32
    Thread Starter
       #9

    Like about 10 seconds, no errors appear but the whole internet disconnects.
    After it disconnects I run the network troubleshoot and it gets fixed with no errors.
      My Computer


 

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