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Windows 7: Internet browsers don't work' but Skype works fine

23 Jan 2012   #1

Windows 7 Home Premium 64bit
Internet browsers don't work' but Skype works fine

Last night my Internet suddenly crashed, and now both Internet Explorer and Firefox are unable to connect to the Internet although Skype strangely works perfectly. This makes me think it is a DNS issue but I don't know how to proceed. I have tried:

Resetting winsock, IPv4, IPv6
Changing proxy settings (currently there is no proxy)
Using different connections (I am on a wired connection, although two different wireless connections get the same results)
System restore. When I first tried system restore, I chose the nearest point to restore to and was met with "The specific object was not found (0x80042308)." Clicking run system restore then resulted in "Catastrophic failure (0x8000FFFF)."
IPv4 and IPv6 are both set to automatically aquire DNS and IP
Removed Bonjour just to be safe
Took down all firewalls
Ran a full virus scan

I can ping my IP, default gateway, and DNS servers along with any other IP but I cannot ping URLs. Attempting to connect to a URL results in "Server not found" and connecting directly to an IP results in a connection time out.

I'll try to upload what I believe to be the relevant bits of my ipconfig. Any help would be greatly appreciated. Thanks.

My System SpecsSystem Spec
23 Jan 2012   #2

Windows 7 Home Premium 64bit

Here is my ipconfig screenshot, hopefully this information is helpful.
Internet browsers don't work' but Skype works fine-ipconfig.png

My System SpecsSystem Spec
24 Jan 2012   #3

Win7 & Win8 64bit

Welcome to Seven Forums,

edited and erased.....

Also, let's release/renew your IP's.
How to Release and Renew DHCP?

An update will be appreciated.
My System SpecsSystem Spec

24 Jan 2012   #4

Windows 10 Pro X64

Sounds like a DNS problem as you can ping an IP address but not a URL. You could try using the OpenDNS servers and see if that fixes the problem.

Try them and see if that fixes the problem. If yes then you need to contact your school IT folks and let them know you have a DNS problem.
My System SpecsSystem Spec
24 Jan 2012   #5

Win7 & Win8 64bit

Good eye on the .edu on the output, I have overlooked it.

Yes, I agree that Open DNS's might work.
My System SpecsSystem Spec

 Internet browsers don't work' but Skype works fine

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