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Windows 7: Browsers work but all other programs dont.

17 Feb 2012   #21

windows 7 home premium 32bit

Possible rootkit problem? - Geeks to Go Forums

I ran AVG (nothing came up), Malwarebytes (came up with a few things that were auto set to delete and a lot that werent) and trend micro (terrible. took me 4 hours to actually get installed, and came up with nothing) i removed everything that was auto selected, if you recommend me removing the rest i can.

to be more specific. the non selected files were PUP.rewardsarcade

My System SpecsSystem Spec
17 Feb 2012   #22
Fred Garvin


It really depends on what the other scans found. PUPs aren't a big deal. Rootkits can be a pain to remove. Try doing a Scan Only with this Avast program then post the log. Don't let Avast repair anything if it finds something
My System SpecsSystem Spec
18 Feb 2012   #23

windows 7 home premium 32bit

aswMBR version Copyright(c) 2011 AVAST Software
Run date: 2012-02-18 08:41:54
08:41:54.748 OS Version: Windows x64 6.1.7601 Service Pack 1
08:41:54.748 Number of processors: 4 586 0x100
08:41:54.750 ComputerName: BRANDON-HP UserName: Brandon
08:41:57.089 Initialize success
08:42:14.429 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000071
08:42:14.432 Disk 0 Vendor: Hitachi_ JEDO Size: 610480MB BusType: 11
08:42:14.442 Disk 0 MBR read successfully
08:42:14.445 Disk 0 MBR scan
08:42:14.448 Disk 0 Windows 7 default MBR code
08:42:14.452 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 199 MB offset 2048
08:42:14.463 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 592814 MB offset 409600
08:42:14.498 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 17362 MB offset 1214492672
08:42:14.521 Disk 0 Partition 4 00 0C FAT32 LBA MSDOS5.0 103 MB offset 1250050048
08:42:14.526 Service scanning
08:42:39.765 Modules scanning
08:42:39.774 Disk 0 trace - called modules:
08:42:39.808 ntoskrnl.exe CLASSPNP.SYS disk.sys hpdskflt.sys >>UNKNOWN [0xfffffa80069df2c0]<<sptd.sys amd_xata.sys ACPI.sys >>UNKNOWN [0xfffffa80060a92c0]<<storport.sys hal.dll amd_sata.sys
08:42:39.814 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800720e060]
08:42:40.146 3 CLASSPNP.SYS[fffff88001b5943f] -> nt!IofCallDriver -> [0xfffffa800704eb10]
08:42:40.153 5 hpdskflt.sys[fffff88001b00189] -> nt!IofCallDriver -> [0xfffffa8006f4f630]
08:42:40.160 \Driver\amd_xata[0xfffffa8006f4a9e0] -> IRP_MJ_CREATE -> 0xfffffa80069df2c0
08:42:40.166 7 amd_xata.sys[fffff88001064a1d] -> nt!IofCallDriver -> [0xfffffa8006128d10]
08:42:40.174 9 ACPI.sys[fffff88000f937a1] -> nt!IofCallDriver -> \Device\00000071[0xfffffa80061283c0]
08:42:40.180 \Driver\amd_sata[0xfffffa80060f5060] -> IRP_MJ_CREATE -> 0xfffffa80060a92c0
08:42:40.188 Scan finished successfully
08:43:25.494 Disk 0 MBR has been saved successfully to "C:\Users\Brandon\Desktop\MBR.dat"
08:43:25.503 The log file has been saved successfully to "C:\Users\Brandon\Desktop\aswMBR.txt"
My System SpecsSystem Spec

18 Feb 2012   #24
Fred Garvin


You're infected with a rootkit and need to get that removed first. I'd rather not walk you through removing it over the internet since it's easy to run into a problem. Plus I have a lot of different tools here if something goes wrong. See how you make out on that other site and post back. I'm not sure if Sevenforums has a virus removal staff or procedure.
My System SpecsSystem Spec
18 Feb 2012   #25

Windows 10 Pro X64

I've asked the malware folks at G2G to look at your post. They are very busy but hopefully someone will get to you soon. Rootkit's can be nasty.

Edit: I see they finally got to you today. Sorry it took so long but malware is an epidemic any more and that site is very busy.
My System SpecsSystem Spec

 Browsers work but all other programs dont.

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