gateway not available please help

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  1. Posts : 10,485
    W7 Pro SP1 64bit
       #11

    Use Alt + Print Scrn to get a screenshot of the active window

    It appears that you do have an IPv6 assigned to the Wireless LAN Adapter
    It is right above the IPv4 address of 192.168.25.3

    You seem to have a problem that comes and goes. Have you lost your connection to the internet today?

    Open a cmd prompt window and type:
    ping 192.168.25.1 -t
    As long as you are getting good returns in that window, you are connected to your router or modem. Move that window off to the side or minimize it - just keep it running.

    Open another cmd prompt window and type:
    ping google.com -t
    As long as you are getting good returns in that window, you are most likely connected to the internet. Move that window off to the side too or minimize it - just keep it running.

    Now use your computer the way that you normally would. If you lose your connection, check the two windows to see if you have lost the connection to the router or just to the internet. I know that there is info like that in the network and sharing center, I've just found it to be wrong at times.
      My Computer


  2. Posts : 105
    windows 10 64bit
    Thread Starter
       #12

    thank a bunch i will try it immediately. yes I am experiencing on and off internet connection but still I am doing the best I can to follow your instructions thanks a lot sir. I will reply instantly after your instructions. ^_^
      My Computer


  3. Posts : 105
    windows 10 64bit
    Thread Starter
       #13

    UsernameIssues said:
    Use Alt + Print Scrn to get a screenshot of the active window

    It appears that you do have an IPv6 assigned to the Wireless LAN Adapter
    It is right above the IPv4 address of 192.168.25.3

    You seem to have a problem that comes and goes. Have you lost your connection to the internet today?

    Open a cmd prompt window and type:
    ping 192.168.25.1 -t
    As long as you are getting good returns in that window, you are connected to your router or modem. Move that window off to the side or minimize it - just keep it running.

    Open another cmd prompt window and type:
    ping google.com -t
    As long as you are getting good returns in that window, you are most likely connected to the internet. Move that window off to the side too or minimize it - just keep it running.

    Now use your computer the way that you normally would. If you lose your connection, check the two windows to see if you have lost the connection to the router or just to the internet. I know that there is info like that in the network and sharing center, I've just found it to be wrong at times.

    yes sir it runs but it suddenly stops and i need to reconnect again sighs!.
    thanks a lot i really appreciate your help sir. but my other problem is that my ASATAP and ETEROS adapter isn't in my device manager is it ok?
      My Computer


  4. Posts : 105
    windows 10 64bit
    Thread Starter
       #14

    this happens when the internet is timed out.
    Attached Thumbnails Attached Thumbnails gateway not available please help-2.png  
      My Computer


  5. Posts : 10,485
    W7 Pro SP1 64bit
       #15

    I can only say that I do not see a ISATAP and ETEROS adapter in device manager on the two W7 computers that I checked.

    When the ping to google times out - did the ping to the router time out at the same time?

    I'm attempting to figure out if you are losing your connection to the router or the world.
    Last edited by UsernameIssues; 05 Mar 2012 at 08:02. Reason: typo
      My Computer


  6. Posts : 105
    windows 10 64bit
    Thread Starter
       #16

    UsernameIssues said:
    I can only say that I do not see a ISATAP and ETEROS adapter in device manager on the two W7 computers that I checked.

    When the ping to google times out - did the ping to the router time out at the same time?

    I'm attempting to figure out if you are losing your connection to the router or the world.
    yes sir, they timed out at the same time. like exact time.
      My Computer


  7. Posts : 10,485
    W7 Pro SP1 64bit
       #17

    Can you please post a screenshot of the wireless adapter in the device manager - expanded like this:

    gateway not available please help-nic.jpg
      My Computer


  8. Posts : 105
    windows 10 64bit
    Thread Starter
       #18

    this is the network adapters
    Attached Thumbnails Attached Thumbnails gateway not available please help-2.png  
      My Computer


  9. Posts : 10,485
    W7 Pro SP1 64bit
       #19

    Have you tried connecting to the router using a LAN cable (a wired connection)?

    Do the ping windows time out a lot and at the same time when using a wire instead of wireless?
      My Computer


  10. Posts : 105
    windows 10 64bit
    Thread Starter
       #20

    i haven't tried connecting it to a wired connection most of the time my laptop is connected using wireless so I don't know the difference yet between them.
      My Computer


 
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