Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD with wireless, tech support killed my wireless

20 Jun 2012   #1

Windows 7 Home Premium 64 bit
BSOD with wireless, tech support killed my wireless

Hello All,

Here's my problem. My Acer Aspire 5733Z-4851 had an Acer Update program on it. I downloaded the updates it recommended and installed them. I was getting blue screen crashes after that. I couldn't figure out what was causing it. Then, due to a router firmware problem (I didn't know it until i went into the router to change wireless password because I was getting ticked off I couldn't connect any longer, the update was done and I didn't change the password because after this update I was able to connect wireless again) I was connecting with a network hard cable. I noticed the blue screen crashes had stopped.

After the firmware update, I was able to connect wireless again so I unplugged the hard cable and resumed wireless use. After a couple of hours, I had another blue screen crash. The only thing that had changed was that I was back to using wireless to connect to the router. So I got a flash of insight that maybe conflicts with the drivers were causing the crashes so I called tech support and the tech walked me through uninstalling the wireless driver that was showing, Broadcomm.

He also had me uninstall ms miniport which was also listed in there. I read in an old post here or at another tech forum that it wasn't possible to uninstall it as it was part of Windows 7 in one reply to that post, another reply in that post said that it came with the person's wireless driver and he could just disable it.

Well, it seems that it is possible to uninstall it, as I uninstalled it as instructed by the tech and it hasn't come back. And it doesn't seem to be part of any of the drivers available for download for my model.

I know this because I reinstalled all the wireless drivers listed for my model after an online chat with another tech, she recommended doing a recovery of the system. I don't want to do that, I don't think I should have to do a recovery of my system and lose all my software and have to reinstall it again just to fix this problem. So I decided to hit the forums. Stopped here first, it seems very active and the replies to posts seem to be knowledgeable.

The wireless drivers the acer site lists for this model are Broadcomm, Intel, Realtek and Atheros. I thought this was too many drivers but decided to reinstall them all anyway, thinking it might be possible each one handled a different thing, for example the atheros driver seems to install something called fast reconnect.

Anyway, the techs at Acer didn't seem to be able to tell me what wireless chipset is in the system, they just wanted me to do a recovery. And ms miniport has never come back. And even after reinstalling all drivers, wireless is still messed up, and Win 7 network diagnostics can't seem to pin down the problem or fix it. The Acer vendor detector utility they told me to use says that it is a broadcomm board or chipset. But just installing that wireless driver alone (I did install the broadcom ethernet driver too) doesn't give me back wireless, diagnostics says there is a problem and it can't fix it. And still no MS Miniport.

Any help would be greatly appreciated.

My System SpecsSystem Spec
22 Jun 2012   #2

Windows 7 Home Premium 64 bit

sorry to bump this post but I'm having trouble locating any information on this problem. Is there at least a way to remove all the drivers I installed and start over, maybe use find new hardware to reinstall the correct drivers and ms miniport? I have used the technique in other posts to activate miniport and it isn't showing up in device manager under network stuff like it had been before

I'm just wondering if miniport is necessary for wireless connection for some reason, maybe how they had it set up by Acer. I used recovery just to reinstall the factory drivers, but no joy. Thanks for any help you can provide.
My System SpecsSystem Spec

 BSOD with wireless, tech support killed my wireless

Thread Tools

Similar help and support threads
Thread Forum
BSOD with Microsoft Security Essentials Tech Support
Hello! I'm new here. I have a problem with strange BSOD with remote support banner form MS SE tech support in my laptop. Never seen like this before. It looks like compleate fake! But I don't know what to do. I found this site in Google ( look at screenshot - I have exactly the same situation) ,...
System Security
How do I change to wireless? No wireless option, no wireless adapter
So, I've been using Ethernet for a while now to access the internet on my PC. I never really use it because I'm always using wireless, but few months back my wireless just suddenly stopped working so I've been using an Ethernet cable ever since. Anyway, I wanna get back to using wireless but the...
Network & Sharing
Intel's Wireless Charging Tech Coming to Ultrabooks & Smartphones 2013
Read more at: Maximum PC | Rumor: Intel's Wireless Charging Tech Coming to Ultrabooks and Smartphones in 2013
BSOD! - Brand New HP - HP Tech Support No Good - You Guys Rock, Thanks
I have a new HP Pavilion dm4 laptop which has randomly restarted on me and gives me the BSOD. I have spent my entire Saturday today trying to learn how to debug my PC - I'm a novice as you can tell. I spent over an hour with HP Tech Support and the best they can do was try to convince me to do a...
BSOD Help and Support
Random reboot (BSOD) - tech support no help
I have Lenovo with about 2 weeks of warranty left. I religiously run all Windows and Lenovo updates, unless the drivers are not indicated to provide any changes to my model. This laptop occasionally re-boots itself, always away from home such as in a hotel or public place, regardless of battery or...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:35.
Twitter Facebook Google+