Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: 'No Internet Access' IP address shows router not the modem IP address

07 Jul 2012   #1
glschuck

Windows 7 x64
 
 
'No Internet Access' IP address shows router not the modem IP address

Hey everyone.

I've ran into a problem that I can't quite figure out. My internet connection shows 'no internet access' even though my ISP shows the connection is coming into the house just fine. I usually use a router (NetGear-WNR3500U) but I right now I have the Ethernet connection plugged directly into my PC. I tried directly plugging into my laptop and the internet works just fine. So I know the problem resides in the PC.

Some troubleshooting things I have tried.
-Power cycled my modem, router and PC.
-Repinged my connection from my ISP(Comcast Xfinity)
-Used the reset option on the router and the modem
-I was walked through the internet options needed with the tech support from my ISP to make sure DHCP was enabled and every other setting was correct, and he cleared me that all settings were correct.
-Tried ipconfig commands to /renew and /release my IP
When I tried ipconfig /renew I get the error 'An error occurred while renewing interface Local Area Connection : unable to contact your DHCP server'

-Restored my PC to a restore point where the Internet was working

All of these options did not work.

What I think the problem is and I am not sure how to fix it, when I run the ipconfig /all command my Auto configuration IPv4 Address shows 169.254.112.76 which I was told is a router IP address even though I am plugged directly from the modem to my PC with an Ethernet cord. So I think that's my problem? But I am not sure.

I'd be glad to provide any more information needed and I am open to all suggestions. I am pretty tech savvy so any advice I will try.

Thanks everyone.


My System SpecsSystem Spec
.
07 Jul 2012   #2
DMHolt57

Win7 Home Premium x64 W10Pro&Home
 
 

That would be your ISPs' address, the router would probably be 192.168.0.1 or 192.168.1.1 so, in the properties, advanced button for the ipv4 of your adapter, make sure both settings are on auto, and add the correct router address in the gateway box.
My System SpecsSystem Spec
07 Jul 2012   #3
glschuck

Windows 7 x64
 
 

Tried your suggestion, but still no luck. I added that IP address and both boxes are checked...
My System SpecsSystem Spec
.

08 Jul 2012   #4
DMHolt57

Win7 Home Premium x64 W10Pro&Home
 
 

Can you access the router page in your browser using the 192.168.1.1 or 1.0?
My System SpecsSystem Spec
08 Jul 2012   #5
glschuck

Windows 7 x64
 
 

Yes I can, if I plug into my router like I normally do. However I still don't have internet access anywhere when I do that, No wifi through my laptop or any other wireless device.
My System SpecsSystem Spec
Reply

 'No Internet Access' IP address shows router not the modem IP address




Thread Tools




Similar help and support threads
Thread Forum
My IP address shows me at two locations!
After I had solved my previous issue with Paypal, it began recurring again. When I got the same "403 - denied" message when trying to access the USPS tracking site, I began to wonder if my IP address wasn't causing the problems all along. I search "what is my IP" address, and it came up with the...
Browsers & Mail
No Internet Access on ipv4 address
Hello, I have some problem here.. so i want to connect my laptop to the wireless connection.. it show as connected but keep saying "No Internet Access" the connection worked normally for other devices like on my PC and smartphones.. it seems like only this laptop have a problem.. I change...
Network & Sharing
issue with internet access after new modem (and router) installed
Problem with my cousins network again. The modem finally called it quits. He was told by AT&T to buy a new one and he bought a Netgear DM111PSP. It wouldn't work. I went there and after 1/2 hour it's working (I think he had the user name incorrect). The internet works fine when the computer is...
Network & Sharing
Comcast modem sb5100 giving private IP address.
Can't connect to Internet, my modem is dishing out a private IP address and suber class b mask. I need to know the regular IP address and mask for Comcast but I have a feeling the modem is crapping out on me.
Network & Sharing
changed my router mac address and after i cannot log on
every time i change my router( dlink di 634 m) mac address to match that of one of my virtual machines i have to reboot and after a while when i try to log into the internet i cannot what could be the problem. also my wireless router is giving off two signals. how do i stop this.
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:42.
Twitter Facebook Google+