Default Gateway Not Available - Intermittent Internet

mustardmike · 22 Sep 2013

I'm having the same problem. My laptop is an Acer Aspire 7750G. Intermitten internet - Default Gateway not available, or some other message. I constantly have to keep pressing the diagnose button on my internet status to get it working again, but only for a short while until it drops again. Here is my IPCONFIG /ALL

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Mike>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Mike-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
   Physical Address. . . . . . . . . : EC-55-F9-BE-3A-2E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::4029:d01d:2656:ac9d%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.23(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : September-23-13 12:00:33 AM
   Lease Expires . . . . . . . . . . : September-26-13 12:00:33 AM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 233592313
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-66-E2-ED-B8-70-F4-7F-AB-7F

   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
troller (NDIS 6.20)
   Physical Address. . . . . . . . . : B8-70-F4-7F-AB-7F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3DD780CC-F7CC-46F5-B527-F8E5E02A3A9A}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:141c:e2b:476b:9a45(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::141c:e2b:476b:9a45%16(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.gateway.2wire.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Mike>

Shadowjk · 23 Sep 2013

mustardmike said:

I'm having the same problem. My laptop is an Acer Aspire 7750G. Intermitten internet - Default Gateway not available, or some other message. I constantly have to keep pressing the diagnose button on my internet status to get it working again, but only for a short while until it drops again. Here is my IPCONFIG /ALL

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Mike>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Mike-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
   Physical Address. . . . . . . . . : EC-55-F9-BE-3A-2E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::4029:d01d:2656:ac9d%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.23(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : September-23-13 12:00:33 AM
   Lease Expires . . . . . . . . . . : September-26-13 12:00:33 AM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 233592313
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-66-E2-ED-B8-70-F4-7F-AB-7F

   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
troller (NDIS 6.20)
   Physical Address. . . . . . . . . : B8-70-F4-7F-AB-7F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3DD780CC-F7CC-46F5-B527-F8E5E02A3A9A}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:141c:e2b:476b:9a45(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::141c:e2b:476b:9a45%16(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.gateway.2wire.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Mike>

Are you able to provide a screenshot of the message?

Also, does this happen to any other machines or devices on the network? Do the routers lights change at all during the outage?

Josh

mustardmike · 23 Sep 2013

here are two (it happened three times as i was trying to send this message. All devices are fine on the network, the lights i believe don't change colour.

Code:

Windows Network Diagnostics Publisher details 

Issues found 
Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed  
Reset the wireless adapter Completed 
Investigate router or access point issues Not run 
Refer to Windows Help and Support for more information about wireless connectivity problems Not run 
 

Issues found Detection details 

6 Problem with wireless adapter or access point Fixed  
 
Reset the wireless adapter Completed 
 
Network Diagnostics Log 
File Name:  A3EA128F-5529-4D6B-9C5C-28F05DAA85FB.Repair.1.etl 
 
 
Investigate router or access point issues Not run 
 
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button. 
Refer to Windows Help and Support for more information about wireless connectivity problems Not run 
 
Windows cannot resolve your wireless connectivity issue. 
 

Detection details  

Diagnostics Information (Network Adapter) 
Details about network adapter diagnosis: 

Network adapter Wireless Network Connection 2 driver information:

   Description . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
   Manufacturer  . . . . . . . . . : Atheros Communications Inc.
   Provider  . . . . . . . . . . . : Atheros Communications Inc.
   Version   . . . . . . . . . . . : 9.1.0.334
   Inf File Name . . . . . . . . . : C:\Windows\INF\oem12.inf
   Inf File Date . . . . . . . . . : November-09-10  10:26:46 AM
   Section Name  . . . . . . . . . : ATHR_DEV_OS61_660311AD.ndi
   Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002e&subsys_e034105b
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9

 
 
Diagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 

Information for connection being diagnosed
 Interface GUID: e7b6e0e3-3cd0-4f7e-8267-73df27729efc
 Interface name: Atheros AR5B97 Wireless Network Adapter
 Interface type: Native WiFi

Connection incident diagnosed
 Auto Configuration ID: 1
 Connection ID: 1

Connection status summary
 Connection started at: 2013-09-23 03:01:38-426
 Profile match: Success
 Pre-Association: Success
 Association: Success
 Security and Authentication: Success

List of visible access point(s): 6 item(s) total, 6 item(s) displayed
        BSSID		BSS Type PHY	Signal(dB)	Chnl/freq    SSID
-------------------------------------------------------------------------
34-EF-44-92-D9-E1	Infra	 g	-74		1	 BELL922
78-CD-8E-C1-23-69	Infra	 <unknown>	-90		1	 D3GN_SSID0
78-CD-8E-C1-23-6A	Infra	 <unknown>	-94		1	 (Unnamed Network)
D8-6C-E9-25-AE-0D	Infra	 <unknown>	-94		1	 Maskwe
00-26-50-34-FD-A1	Infra	 g	-54		11	 GLGMC
78-CD-8E-7D-9B-61	Infra	 g	-94		1	 Dirty Pirate Hooker 2

Connection History

 Information for Auto Configuration ID 1

  List of visible networks: 6 item(s) total, 6 item(s) displayed
  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
  ------------------------------------------------------------------------------
  Infra	 g	Yes		52	Yes		BELL922
  Infra	 <unknown>	No		14	Yes		D3GN_SSID0
  Infra	 <unknown>	Yes		14	Yes		(Unnamed Network)
  Infra	 <unknown>	Yes		8	Yes		Maskwe
  Infra	 g	Yes		88	Yes		GLGMC
  Infra	 g	Yes		100	Yes		Dirty Pirate Hooker 2

  List of preferred networks: 8 item(s)
   Profile: GLGMC
    SSID: GLGMC
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes
   Profile: BELL-316
    SSID: BELL-316
    SSID length: 8
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
   Profile: GLGMC Network 
    SSID: GLGMC Network 
    SSID length: 14
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
   Profile: GLMGC Network
    SSID: GLMGC Network
    SSID length: 13
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
   Profile: linksys
    SSID: linksys
    SSID length: 7
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
   Profile: LakeheadU
    SSID: LakeheadU
    SSID length: 9
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
   Profile: Everitt
    SSID: Everitt
    SSID length: 7
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
   Profile: GLGMC Network
    SSID: GLGMC Network
    SSID length: 13
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002

 Information for Connection ID 1
 Connection started at: 2013-09-23 03:01:38-426
  Auto Configuration ID: 1
  Profile: GLGMC
  SSID: GLGMC
  SSID length: 5
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Success
    Last AP:  00-26-50-34-fd-a1
  Security and Authentication
   Configured security type: WPA2-PSK
   Configured encryption type: CCMP(AES)
   802.1X protocol: No
   Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
   Number of security packets received: 0
   Number of security packets sent: 0
   Security attempt status: Success
 Connectivity
   Packet statistics
    Ndis Rx: 210018
    Ndis Tx: 130966
    Unicast decrypt success: 2646
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 2921
    Rx failure: 604
    Tx success: 1749
    Tx failure: 0
    Tx retry: 6
    Tx multiple retry: 0
    Tx max lifetime exceeded: 0
    Tx ACK failure: 6568
   Roaming history: 3 item(s)
     Times: 2013-09-23 22:44:03-513
    Roamed from BSSID:  00-26-50-34-fd-a1
     Reason: 0x00010002
     Times: 2013-09-23 22:33:17-827
    Roamed from BSSID:  00-26-50-34-fd-a1
     Reason: 0x00010002
     Times: 2013-09-23 03:28:11-594
    Roamed from BSSID:  00-26-50-34-fd-a1
     Reason: 0x00000007


 
 
Diagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: e7b6e0e3-3cd0-4f7e-8267-73df27729efc
 Interface name: Atheros AR5B97 Wireless Network Adapter
 Interface type: Native WiFi

Result of diagnosis: There may be problem




 
 
Network Diagnostics Log 
File Name:  A3EA128F-5529-4D6B-9C5C-28F05DAA85FB.Diagnose.0.etl 
 
Other Networking Configuration and Logs 
File Name:  NetworkConfiguration.cab 
 
Collection information 
Computer Name:  MIKE-PC 
Windows Version: 6.1 
Architecture: amd64 
Time: Monday, September 23, 2013 10:43:53 PM 

Publisher details  

Windows Network Diagnostics 
Detects problems with network connectivity. 
Package Version: 1.0 
Publisher: Microsoft Windows

Code:

Windows Network Diagnostics Publisher details

Issues found
The default gateway is not availableThe default gateway is not available
The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway. Fixed
Reset the "Wireless Network Connection 2" adapter Completed
Investigate router or broadband modem issues Not run

Issues found Detection details

6 The default gateway is not available Fixed

The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.
Reset the "Wireless Network Connection 2" adapter Completed

This can sometimes resolve an intermittent problem.
Network Diagnostics Log
File Name: 05AC145D-713E-49D9-AB8E-4504E424FB1A.Repair.1.etl

Investigate router or broadband modem issues Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.

Detection details

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection 2 driver information:

Description . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
Manufacturer . . . . . . . . . : Atheros Communications Inc.
Provider . . . . . . . . . . . : Atheros Communications Inc.
Version . . . . . . . . . . . : 9.1.0.334
Inf File Name . . . . . . . . . : C:\Windows\INF\oem12.inf
Inf File Date . . . . . . . . . : November-09-10 10:26:46 AM
Section Name . . . . . . . . . : ATHR_DEV_OS61_660311AD.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002e&subsys_e034105b
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9

Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: e7b6e0e3-3cd0-4f7e-8267-73df27729efc
Interface name: Atheros AR5B97 Wireless Network Adapter
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1

Connection status summary
Connection started at: 2013-09-23 22:44:13-335
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success

List of visible access point(s): 6 item(s) total, 6 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
34-EF-44-92-D9-E1 Infra g -72 1 BELL922
78-CD-8E-7D-9B-62 Infra <unknown> -92 1 (Unnamed Network)
78-CD-8E-C1-23-69 Infra <unknown> -92 1 D3GN_SSID0
78-CD-8E-C1-23-6A Infra <unknown> -95 1 (Unnamed Network)
00-26-50-34-FD-A1 Infra g -55 11 GLGMC
D8-6C-E9-25-AE-0D Infra <unknown> -94 1 Maskwe

Connection History

Information for Auto Configuration ID 1

List of visible networks: 5 item(s) total, 5 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 56 Yes BELL922
Infra <unknown> Yes 10 Yes (Unnamed Network)
Infra <unknown> No 10 Yes D3GN_SSID0
Infra g Yes 90 Yes GLGMC
Infra <unknown> Yes 6 Yes Maskwe

List of preferred networks: 8 item(s)
Profile: GLGMC
SSID: GLGMC
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: BELL-316
SSID: BELL-316
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: GLGMC Network
SSID: GLGMC Network
SSID length: 14
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: GLMGC Network
SSID: GLMGC Network
SSID length: 13
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: linksys
SSID: linksys
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: LakeheadU
SSID: LakeheadU
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: Everitt
SSID: Everitt
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: GLGMC Network
SSID: GLGMC Network
SSID length: 13
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002

Information for Connection ID 1
Connection started at: 2013-09-23 22:44:13-335
Auto Configuration ID: 1
Profile: GLGMC
SSID: GLGMC
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-26-50-34-fd-a1
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 1845
Ndis Tx: 1498
Unicast decrypt success: 456
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 770
Rx failure: 22
Tx success: 635
Tx failure: 0
Tx retry: 11
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 44
Roaming history: 0 item(s)

Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: e7b6e0e3-3cd0-4f7e-8267-73df27729efc
Interface name: Atheros AR5B97 Wireless Network Adapter
Interface type: Native WiFi

Result of diagnosis: There may be problem

Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: e7b6e0e3-3cd0-4f7e-8267-73df27729efc
Interface name: Atheros AR5B97 Wireless Network Adapter
Interface type: Native WiFi
Profile: GLGMC
SSID: GLGMC
SSID length: 5
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: Yes

Result of diagnosis: There may be problem

Network Diagnostics Log
File Name: 05AC145D-713E-49D9-AB8E-4504E424FB1A.Diagnose.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: MIKE-PC
Windows Version: 6.1
Architecture: amd64
Time: Monday, September 23, 2013 10:47:01 PM

Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows

Shadowjk · 24 Sep 2013

Are you connecting via wired or wireless? If wireless can you please test connectivity via wired.

Many thanks,
Josh :)

chev65 · 24 Sep 2013

It sometimes helps to manually enter the default gateway IP into the IPv4 properties, the link below explains how to do this "kind of" it's the same as entering a static IP but you just enter the gateway IP instead.

There are many other solutions for this ongoing problem in the comments section in the link below.

Windows 7 Unidentified Network, Limited Access, No Internet Connection Problem Resolved

mustardmike · 24 Sep 2013

Josh, i'm connecting wirelessly (with great trouble, which brings me to you). It's even more difficult to connect wirelessly now, almost impossible. I believe there is a problem with the wireless network adapter. The only way for me to connect online it seems is through a wired connection now. Chev65, thank you for the link, i've done the process step by step. Though i don't think it helped. I'll check out the comment section, but any help from you josh would be appreciated.

Shadowjk · 25 Sep 2013

Why from me?

My help is just as valid as anyone else.

If it is only a wireless issue can you please follow the last section of these post and upload your Xirrus wireless results. It is possible that you may need to change the wireless channel.

Basic Requirements Before Posting your Networking Thread

Many Thanks,
Josh