Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Win7 won't detect any wireless device, I think....

12 Sep 2009   #1
JackWH

Windows 7 x64 Build 7100 RC
 
 
Win7 won't detect any wireless device, I think....

Hello guys.

I had a Trust wireless presenter mouse running quite happily on Windows 7. Then one day it stopped working, gutted.

to my dismay I couldn't get this to work at all. Grrrr, angry.

So I bought a new Microsoft Wireless Optical Desktop 1000 kit, which is a keyboard and mouse both running wirelessly off a 2.4GHz (I think) receiver.

Unfortunatly I cannot get this to work. not at all.

I've tried the drivers off the CD, I've tried the drivers from the website, zippo. It's really weird.

There are NO written instructions, just a little 'quick start' guide which is a picture of a finger pushing a button to connect to the receiver. I've tried this too many times and nothing at all seems to happen. I've tried about 9 different sets of batteries too, so it's not the power that's an issue.

I am on Windows 7 RC 7100. The Microsoft website claims this keyboard is compatible with Windows 7.

I had a slight thought that perhaps some sort of driver went wrong, which would explain why the Trust presenter mouse stopped working and now this doesn't work either. Grrr the confusion!

What to do guys, what to do?


My System SpecsSystem Spec
.
12 Sep 2009   #2
Orbital Shark

 
 

Hi Jack, welcome to the forums.

Are you getting any devices with yellow (error) flags in device manager?
My System SpecsSystem Spec
12 Sep 2009   #3
DrWho

Windows XP-Pro-SP3, Windows 7
 
 

Where are you plugging the wireless receiver into your PC?

If it's a USB port,,,,,, have you tried using a different port?

Those ports do sometimes go bad, ya know.

Wireless keyboards and mice are to me nothing but a huge pain in the drain.
I won't use one.

Have you tried a simple wired mouse?

Doc
My System SpecsSystem Spec
.

12 Sep 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Are the drivers for vista or XP? if so you may need to install them in compatibility mode. could you give us more info about the hardware. Also as tews suggest you should take a peek in device manager (type device manager in search). Also look in event viewer (type event in search) goto windowslog>applications tab and see what errors are there.

Let us know

Ken

Edit: of course I nmeant Orbital Shark not Tews
My System SpecsSystem Spec
12 Sep 2009   #5
Orbital Shark

 
 

Think you mean ME Ken
My System SpecsSystem Spec
12 Sep 2009   #6
Tews

64-bit Windows 8.1 Pro
 
 

Lol!!! I think your sig confused him Jeff...
My System SpecsSystem Spec
12 Sep 2009   #7
Orbital Shark

 
 

maybe
My System SpecsSystem Spec
12 Sep 2009   #8
JackWH

Windows 7 x64 Build 7100 RC
 
 

Thanks for your help everyone! I really appreciate it.

Quote:
Are you getting any devices with yellow (error) flags in device manager?
Nope. No yellow flags.

Quote:
If it's a USB port,,,,,, have you tried using a different port?

Those ports do sometimes go bad, ya know.

Wireless keyboards and mice are to me nothing but a huge pain in the drain.
I won't use one.

Have you tried a simple wired mouse?
I'm using a wired mouse at the moment, but I prefer wireless personally. I have spent my money on this keyboard and mouse set and would like to get it to work, although thanks for your comments.

I have tried in 2 different back ports and the two ports on the front. The receiver lights up (it has 3 lights, Caps Lock, Num Lock, and Power). The power LED lights up nomatter which port it's in so it's definitely receiving power.

Quote:
Are the drivers for vista or XP? if so you may need to install them in compatibility mode. could you give us more info about the hardware.
The drivers are directly from Microsoft for Windows 7 x64.

There is lots of info about the product here: http://www.microsoft.com/hardware/mo...s.aspx?pid=058

I downloaded the drivers through the link on that page, although I have tried the ones on the supplied CD too (same effect).

Quote:
Also look in event viewer (type event in search) goto windowslog>applications tab and see what errors are there.
No events related at all to it. I've checked very thoroughly too.

Thanks for all the help so far!
My System SpecsSystem Spec
12 Sep 2009   #9
JackWH

Windows 7 x64 Build 7100 RC
 
 

OK guys this is REALLY confusing now...

When I have my new wireless keyboard on the desk, I thought for ages it was connected to the receiver, but obviously not working correctly. For example, the Num Lock light on the receiver was lit up. I thought this was from the wireless keyboard (however when I pressed Num Lock on the keyboard, the indicator on the receiver didn't change). However I realised, the indicator was simply displaying the status of my old PS/2 keyboard which was plugged in at the side to let me still use my computer!

The receiver lights change when my wired old keyboard is plugged in. Which leads me to think that the keyboard and mouse are not even connected to the receiver.

When I unplug the PS/2 keyboard and sit the wireless on my desk, the receiver never even seems to pick it up.

I think this is no longer a software/driver etc. issue but rather why the receiver isn't picking up the keyboard.

Unless I'm wrong. You guys are the experts :P
My System SpecsSystem Spec
12 Sep 2009   #10
Orbital Shark

 
 

If you've not long bought them i'd look to replacing the reciever or the whole set if they are still under warranty.

I'll do some googling for anything that might help
My System SpecsSystem Spec
Reply

 Win7 won't detect any wireless device, I think....




Thread Tools




Similar help and support threads
Thread Forum
Device manager on my laptop can't detect my wireless adapter
So I reinstalled Windows on my laptop last night using the Samsung recovery disc that came with it because I recently had problems getting it to start. But now that I did that the device manager on the computer can't detect either my wireless or ethernet adapters. I don't know how to fix this...
Drivers
Computer no longer has a wireless driver/Can't detect wireless network
I've had wireless on this pc before. A while back, we had a tech come out from out internet provider to fix a few things, and we told him we already have a few other devices on our wireless network, so it may be a better idea to connect through an ether-net cord to our main pc for a more secure...
Drivers
my usb device wont detect headset
so the problem is that my usb device is not detecting my headset and i dont have any headset setup , disc or something that will help me so i appeal to all who can help me I will be grateful if you know the problems fix i can give you an picture if you need it of something just help me fix my...
Hardware & Devices
can't detect any wireless please help!
one of my user's laptop wireless is working properly until the laptop can't see any wireless. i already checked the settings of the laptop, even if the wireless is set to broadcast, i cant see or connect to any wireless.. under control panel > network and internet > network and sharing center,...
Network & Sharing
Unable to detect audio device AT ALL (red x over speaker)
Hello, I just recently built a new PC and have been trying to solve my sound issue for about a full day now. I have installed the latest Realtek drivers from their site (R2.63) and checked my BIOS to ensure that my audio is enabled. I also ran services.msc to double-check that all of the audio...
Sound & Audio
Windows won't detect headphones device.
I have a Realtek ALC888 and I'm trying to get the front panel headphones to work as a separate device. Everything is set up correctly in the BIOS, as HD-Audio and I've reinstalled the drivers like 4 times now. It detects when I plug anything into the front panel, but there is no Windows device...
Sound & Audio


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:22.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App