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Windows 7: unable to connet internet

03 Oct 2012   #1

Windows 7 Ultimate x64 Service Pack 1
unable to connect internet

I have problem with connecting to internet.Today 3am my PC restarted and then I lost my internet. now when I try to connect to the internet I get type user name and password (ISP gave) but I have no idea what it means because I dont have that kind account.When I try to connect I use this road, "Set up a new connection or network" > "Connect to the Internet" > "Broadband (PPPoE)" > and then I have this ISP problem > and when I press "I don't have an ISP > I get "Use the CD I received from an ISP.And I'm also unable to add wireless internet. When I installed win7 I had 1st wireless and then I changet it into wired.Modem has "Power""LAN1""WLAN""ADSL""Internet" lights on.Anyone can help me in fixing my PC internet connection. edit: i added scan of windows network diagnostics.

Attached Thumbnails
unable to connet internet-scan023.jpg   unable to connet internet-scan024.jpg  
My System SpecsSystem Spec
03 Oct 2012   #2
Debbie B

Windows 7 Enterprise x64


Follow the steps below and check if the issue gets resolved.

Uninstall and re-install the network and wireless drivers and check if that makes any difference and resolves the problem.
To uninstall network drivers, follow the below mentioned steps:
1. Click ‘Start’ and type ‘device manager’ in the Start search box.
2. Select and expand ‘Network adapters’.
3. Right click and select ‘uninstall’.
4. Restart.

Make sure you have the installation media for network and wireless drivers or have it saved on your hard disk or external media before uninstalling.

Re-install the network and wireless drivers and check if that fixes the issue.

The issue you’re facing could be related to drivers. I would suggest you to visit the manufacturer’s website and download and install the latest drivers for Windows 7.
My System SpecsSystem Spec
03 Oct 2012   #3

Windows 7 Ultimate x64 Service Pack 1

thanks for helping me... but its seems my motherboard network adapter was broken or something, problem was in it, because modem and cable was working fine. It's driver was updated in 11.04.2012 and problem came now.. so I had to buy new network adapter.. and now my internet is working. I should have gone to PC store, right after I didn't get it work. ~8h doing something what I can't fix... -.-"
My System SpecsSystem Spec

03 Oct 2012   #4
Debbie B

Windows 7 Enterprise x64


Glad to hear that your computer issue is resolved now. Have a Great Day ahead
My System SpecsSystem Spec

 unable to connet internet

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