Loss of wireless connectivity windows 7 HP 64-bit (after update)


  1. Posts : 1
    Windows Home Premium 64-bit
       #1

    Loss of wireless connectivity windows 7 HP 64-bit (after update)


    The wireless adapter does NOT appear in ipconfig! but Ethernet does.

    Ethernet works properly.

    Unable to rollback/system restore as all deleted (don't know how or why).

    There is no wireless connectivity and with a USB wireless adapter the same problem. Hardware installs and says working OK, but unable to connect to wireless also.

    Ipconfig is:


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Jabberwocky
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-1F-16-B8-35-3F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d135:30f9:8b65:5fad%16(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 13 October 2012 09:35:55
    Lease Expires . . . . . . . . . . : 14 October 2012 09:35:54
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 385883926
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-7F-EB-6B-00-1F-16-B8-35-3F
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Here is a screenshot of my wireless connection:


    Windows Network Diagnostics Publisher details

    Issues found
    There might be a problem with the driver for the Wireless Network Connection adapterThere might be a problem with the driver for the Wireless Network Connection adapter
    Windows couldn't automatically bind the IP protocol stack to the network adapter. Detected
    Set up the wireless network adapter Not run
    The wireless network adapter is experiencing problems Not run


    Issues found Detection details

    6 There might be a problem with the driver for the Wireless Network Connection adapter Detected

    Windows couldn't automatically bind the IP protocol stack to the network adapter.
    Set up the wireless network adapter Not run

    Set up the network adapter to communicate with this network. This ensures that both Internet Protocol Version 4 (TCP/IPv4) and Internet Protocol Version 6 (TCP/IPv6) can be used on the network adapter.
    The wireless network adapter is experiencing problems Not run

    Windows Help and Support can provide more information about resolving driver or hardware issues.


    Detection details

    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Wireless Network Connection driver information:

    Description . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Manufacturer . . . . . . . . . : Intel Corporation
    Provider . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . : 12.4.1.4
    Inf File Name . . . . . . . . . : C:\Windows\INF\netw5v64.inf
    Inf File Date . . . . . . . . . : 13 July 2009 20:37:28
    Section Name . . . . . . . . . : Install_MPCIEX_GEN_5100_AGN_1x2_MC_VISTA64_MOW2
    Hardware ID . . . . . . . . . . : pci\ven_8086&dev_4232&subsys_12018086
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9

    Network Diagnostics Log
    File Name: A7BC620C-87D9-4343-B917-5D1850795E2B.Diagnose.0.etl

    Other Networking Configuration and Logs
    File Name: NetworkConfiguration.cab

    Collection information
    Computer Name: JABBERWOCKY
    Windows Version: 6.1
    Architecture: amd64
    Time: Saturday, October 13, 2012 10:51:44 AM

    Publisher details

    Windows Network Diagnostics
    Detects problems with network connectivity.
    Package Version: 1.0
    Publisher: Microsoft Windows

    [IMG]res://sdiageng.dll/print.png[/IMG]
    Windows Network Diagnostics
    Publisher details
    Issues found There might be a problem with the driver for the Wireless Network Connection adapter
    There might be a problem with the driver for the Wireless Network Connection adapter
    Windows couldn't automatically bind the IP protocol stack to the network adapter.
    Detected
    [IMG]res://sdiageng.dll/warning.png[/IMG] Set up the wireless network adapter
    Completed

    The wireless network adapter is experiencing problems
    Completed

    Issues found
    Detection details
    6
    There might be a problem with the driver for the Wireless Network Connection adapter Detected
    [IMG]res://sdiageng.dll/warning.png[/IMG] Windows couldn't automatically bind the IP protocol stack to the network adapter.
    Set up the wireless network adapter Completed
    Set up the network adapter to communicate with this network. This ensures that both Internet Protocol Version 4 (TCP/IPv4) and Internet Protocol Version 6 (TCP/IPv6) can be used on the network adapter.
    [IMG]res://sdiageng.dll/info.png[/IMG]
    Network Diagnostics Log
    File Name: A7BC620C-87D9-4343-B917-5D1850795E2B.Repair.Admin.0.etl The wireless network adapter is experiencing problems Completed
    Windows Help and Support can provide more information about resolving driver or hardware issues.



    Detection details
    [IMG]res://sdiageng.dll/collapse.png[/IMG]

    Collection information Computer Name: JABBERWOCKY Windows Version: 6.1
    Architecture: amd64
    Time: Saturday, October 13, 2012 10:54:01 AM


    Publisher details
    [IMG]res://sdiageng.dll/collapse.png[/IMG]

    Windows Network Diagnostics Detects problems with network connectivity. Package Version: 1.0
    Publisher: Microsoft Windows



    Please if someone can help; I am totally at a loss as to what is wrong. Previously I had a working wireless connection (I need it to connect to a wireless network hard drive).
      My Computer


  2. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #2

    Does the wireless adaptor show up in Device Manager? If not try going to the view tab in Device Manager then choose "show hidden devices" does it show up now?

    If it still doesn't show up try shutting down completely, unplug the battery for a few minutes then boot back up and see if anything changes.
      My Computer


 

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