Internet problem with Safe Mode

Hi everyone,

I have been having this problem with limited access with my internet. So I have done nearly everything told to me on forums. I have deleted mcafee, norton, photoshop, applications etc. I have restored the system to a previous date. I have disabled firewalls and antiviruses. I have an Acer Aspire with Broadcom 802.11n Network Adapter. I only have wireless as I am sharing my internet and therefore can't test it with an Ethernet cable. I cannot switch on and off the modem box either.

I have this limited access which disappears by itself after a few minutes. Then it comes back again. I disable the wireless and enable it again which solves the problem for only a few minutes. I have checked my ip which is 192.168.1.20 with submask of 255 something - which I don't think is the problem.

At last, I have switched to Safe mode with Networking but even in this mode I still have limited access. The internet connection keeps cutting off and on all the time. What else can I do?

ngparos said:

Hi everyone,

I have been having this problem with limited access with my internet. So I have done nearly everything told to me on forums. I have deleted mcafee, norton, photoshop, applications etc. I have restored the system to a previous date. I have disabled firewalls and antiviruses. I have an Acer Aspire with Broadcom 802.11n Network Adapter. I only have wireless as I am sharing my internet and therefore can't test it with an Ethernet cable. I cannot switch on and off the modem box either.

I have this limited access which disappears by itself after a few minutes. Then it comes back again. I disable the wireless and enable it again which solves the problem for only a few minutes. I have checked my ip which is 192.168.1.20 with submask of 255 something - which I don't think is the problem.

At last, I have switched to Safe mode with Networking but even in this mode I still have limited access. The internet connection keeps cutting off and on all the time. What else can I do?

Those three programs you installed then deleted are most likely the cause of the problem.

All three McAfee, Norton and Photoshop are famous for causing problem such as you are describing, yes even after they are uninstalled. If you don't use the special uninstall tool for the anti virus they will still leave things behind that will cause connection problems. Maybe try uninstalling what's left of the AV's with the uninstall tool.

Photoshop also installs a network interface called Bonjour which is famous for causing connection problems on Windows machines. You can check in services then disable the Bonjour service if you see it there. Disabling Bonjour will sometimes fix this problem.

It also sounds like you are borrowing or sharing a connection with someone else but I'm not sure what that means?

You would be better served by reinstalling Windows then testing your connection and ensure you are using the correct drivers BEFORE you install anything else. We could be chasing our tails all day long trying to undo what those A/V's did to your system.

You would be far better served by reinstalling Windows then try to get the connection working BEFORE you install anything else.

Thank you very much. I've checked and there is a program called Bonjour. Though I don't know if I should remove it. My connection just came back for the last few hours now. But I'm sure it will cut off again.

I'm sharing the wireless with everyone else on my building, so I can't really restart the router. I will try to remove the A/V's by uninstall tools too.

Thanks

ngparos said:

Thank you very much. I've checked and there is a program called Bonjour. Though I don't know if I should remove it. My connection just came back for the last few hours now. But I'm sure it will cut off again.

I'm sharing the wireless with everyone else on my building, so I can't really restart the router. I will try to remove the A/V's by uninstall tools too.

Thanks

You can disable the Bonjour service by typing in the run box> services.msc and hit enter , scroll down and look for the Bonjour service and disable it.

Hopefully the A/V removal tools will help.

Unfortunately none of them helped. I'm still having the same problem although I have disabled Bonjour and used A/V removal tools. I'm currently keep disabling and enabling my wireless in order to even reply to this!