Wired and Wireless Network Problems

Windows 7 Home Premium 64 bit. Kaspersky Internet Security 2013. Actiontec GT742WG. I lost internet connection a couple of weeks ago so powercycled my modem. Since then I've had nothing but network problems. The above computer is ethernet wired to my modem and I have a wireless network for a couple of other computers and 2 Droid phones. I haven't been on the other 2 computers for some time and haven't changed any settings etc. They do have a wireless connection though that I recently checked. I keep getting an unidentified public network intermittently so I use the windows troubleshooter to check for problems and fix them. I have some screenshots attached. Can someone please help me. Thank you...

Ok, I've seen this before with the DNS showing a valid DNS IP but also a default gateway of 192.168.0.1 which usually indicates there is another router or a modem/router and then your access point.

Can you confirm if this is true or not?

If there is only one router then you need to define 2 DNS IP addresses in your routers set up page, as it appears now you seem to have one DNS server typed into your IPv4 properties?

I have one modem, actiontek GT724WG which is hardwired to my HP computer. My HP computer has a wireless LAN card 802.11n which is shown in above device manager pic. I also have a wireless network which I connect another desktop, a laptop, my Dish DVR and 2 Droids connected to.

I'll attach network and sharing map that shows a switch which confuses me also. Do I enter the preferred and alternate DNS address in the LAN advanced porperties and/or the wireless connection advanced properties?

Sorry for the delay. I had a shocking medical appt and just now came back on to see if anyone answered me...Thank you...xx

Another thing that's odd in my modem page I see that one of our Droid phones is showing up as an ethernet connected device. Neither my husband or I have our phone setup for a mobile hotspot. I'm wondering if motocast hadn't created this mess but I no longer have it installed on my computer. I used Revo Uninstaller which also shows left behind folders etc. so I deleted all of the leftovers too.

princesslisa said:

I have one modem, actiontek GT724WG which is hardwired to my HP computer. My HP computer has a wireless LAN card 802.11n which is shown in above device manager pic. I also have a wireless network which I connect another desktop, a laptop, my Dish DVR and 2 Droids connected to.

I'll attach network and sharing map that shows a switch which confuses me also. Do I enter the preferred and alternate DNS address in the LAN advanced porperties and/or the wireless connection advanced properties?

Sorry for the delay. I had a shocking medical appt and just now came back on to see if anyone answered me...Thank you...xx

The only real problem I see here besides Kaspersky, is that you have a modem then a PC, then somewhere along the line there is a wireless A/P which isn't really conventional network. Or maybe I read that incorrectly?

It also appears that you have both wireless and wired connections working at the same time?

It may help if you only enable one connection at a time.

You would normally have the modem plugged into the internet or WAN port of the router then connect your machines to the router from there.

I agree with you Chev. When I had powercycled the modem weeks back (in my 1st post) that's when the trouble started. I used to have the ethernet connection symbol in my taskbar which, changed to the wireless icon. That's when I discovered the above network.

I am a bit confused on the LAN and the wireless connection on the network both on my PC. I was told that I have to have the LAN connection for the PC that is plugged into the modem which is the Lisa-HP. I don't have a router connected to the modem.

I am trying to seek help on how to sort this all out. I don't even know how the AP was created and configured. Was hoping for steps to help me fix this mess...Thank you Chev. Hope that clears up any confusion that I may have created.

I believe the second Lisa-HP down in the network map is my HP printer...1st screenshot to illustrate where I opened up Network and sharing and double clicked on the house symbol TKHM9 in between the Lisa HP (This computer) and Internet (globe). 2nd screenshot is of network with 2 items. 3rd screenshot is result of double clicking Computer (1) LISA-HP is my HP printer and when I double click Media Devices (1) Lisa-HP: Lisa: it opens up Windows Media Player 4th.

I hope I haven't confused you even more...:/

Thank you Chev...Yes, on the modem/router. Also I tried to use Googles DNS above and my ISP apparently won't allow it. TDS telecom. I read in another forum that another TDS customer was told after some prodding that TDS in fact pushes their DNS.

Kaspersy is a new Anti-Virus for me since it allows up to 8 devices for 1 license...I'd be interested to know your take....

I'll post the outcome later on this eveing but more than in the morning...Thanks again..xx

Ok, so I went into the router itself and started looking around...I notice a very strange 3 digit number in the SNR margin which led me to call my ISP who provide their modem router. They are sending me a new one out since it's 4 years old.

That being said this could also be the OS Windows 7 problem. I see a lot of the same problems in various forums in regards to wireless networks. I'll be deleting all connections before I set up the new modem router.

I want to thank you Chev65 for your help. I was able to learn some things from your responses. :)