DNS Server Client won't start - dependent service does not exist

P

pajk

New member
My DNS server client won't start, error 1075. I have traced this to the NETIO Legacy support driver which the DNS is dependent on not exisiting and am unable to find this driver in the non-plug and play drivers in device manager. I have run sfc/scannow with no errors returned. There was some malware that has since been cleaned and the most recent Malware bytes came back with no issues. I am able to access the internet with no trouble but cannot access all shared drives within my domain or all network printers. I have a feeling enabling the DNS and IP helper services will solve my problems but I am open to other solutions. I tried to run a system restore but there are no restore points early enough on the system. I'm open to anything short of re-installing windows.

Thanks
 

My Computer

OS
Windows 7 Professional SP1 32bit
In elevated command prompt:
Code: 
reg  query  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tdx  /s
post output

Is Network Store Interface Service started?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Service "DHCP-client" has been started?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Both DHCP and NSIS services are started

Here is the result from the registry command prompt
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tdx
DisplayName REG_SZ @%SystemRoot%\system32\tcpipcfg.dll,-50004
Group REG_SZ PNP_TDI
ImagePath REG_EXPAND_SZ system32\DRIVERS\tdx.sys
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x1
Tag REG_DWORD 0x4
Type REG_DWORD 0x1
DependOnService REG_MULTI_SZ Tcpip
Description REG_SZ @%SystemRoot%\system3tcpipcfg.dll,-50004

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tdx\Enum
0 REG_SZ Root\Legacy_TDX\0000
Count REG_DWORD 0x1
Next Instance REG_DWORD 0x1


I also have the following errors from the event log
Event ID 7001
The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 

My Computer

OS
Windows 7 Professional SP1 32bit
It may help to follow Sheekos1's advice in the following link.

error 1075 the dependency service does not exist or has been marked - Microsoft Community

  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. In Registry Editor, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dhcp
  3. Right-click the DependOnService entry, and then click delete instead of modify
Source = 4 pages of success even with Windows 7, may also work for you. :)

error 1075 the dependency service does not exist or has been marked - Microsoft Community
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Ult, Windows 8.1 Pro,
CPU
Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz
Motherboard
Evga 780i FTW
Memory
G.Skill PC2 9600 1200Mhz 5 5 5 15 2T
Graphics Card(s)
GTX480
Sound Card
Asus Xonar D2
Monitor(s) Displays
HannsG
Screen Resolution
1680X1050
Hard Drives
GSkill Phoenix Pro 120GB SSD
PSU
ThermalTake Toughpower 1000Watt modular
Case
ThermalTake XaserV
Cooling
Xigmatek S1283
Keyboard
Logitech G15
Mouse
Logitech G9
Internet Speed
T1
Hi Chev-
I don't know if that will work since my DHCP service is working properly and it is my DNS service that is not functioning.
 

My Computer

OS
Windows 7 Professional SP1 32bit
pajk said:
Hi Chev-
I don't know if that will work since my DHCP service is working properly and it is my DNS service that is not functioning.
Click to expand...

Service "DHCP-client" has been started?.... sure? It is also depends on NETIO Legacy support driver !


reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tdx /s

output you posted is same as mine
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
The DHCP service is started but doesn't show NETIO legacy support driver as a dependent service. I just tried to start DNS again and I got a different error, 1068 the dependency service failed to start. The NETIO doesn't show in my list of services.
 

My Computer

OS
Windows 7 Professional SP1 32bit
NETIO legacy support driver is a driver not a service! That's why it's not listed

Post depencies of dhcp-client service and dns client service please. just like my screenshots (they are in Dutch)
 

Attachments

  • dhcp-client.JPG
    dhcp-client.JPG
    109.9 KB · Views: 6
  • dnsclient.JPG
    dnsclient.JPG
    106.5 KB · Views: 5

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Attached
 

Attachments

  • dhcp.png
    dhcp.png
    31.3 KB · Views: 26
  • dns.png
    dns.png
    23.7 KB · Views: 26

My Computer

OS
Windows 7 Professional SP1 32bit
Network Store Interface Service has been started. Sure?
Can service "IP Helper" be started?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Network Store Interface Service has been started - yes
IP helper service will not start with the same error and has the same NETIO Legacy dependency
 

My Computer

OS
Windows 7 Professional SP1 32bit
open device manager. View->hidden devices.
Now open branch devices not plug and play compatible
deevice driver fro supporting NETIO legacy TDI is listed there? Double click on it. Can you start it there? Error message please
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
like this. You have the same settings?
 

Attachments

  • tdx.JPG
    tdx.JPG
    101.9 KB · Views: 3

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
I do not see branch devices
 

Attachments

  • devmgr.png
    devmgr.png
    21.8 KB · Views: 19

My Computer

OS
Windows 7 Professional SP1 32bit

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Open registry and goto HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tdx
Do you see exactly this?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tdx
DisplayName REG_SZ @%SystemRoot%\system32\tcpipcfg.dll,-50004
Group REG_SZ PNP_TDI
ImagePath REG_EXPAND_SZ system32\DRIVERS\tdx.sys
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x1
Tag REG_DWORD 0x4
Type REG_DWORD 0x1
DependOnService REG_MULTI_SZ Tcpip
Description REG_SZ @%SystemRoot%\system32\tcpipcfg.dll,-50004
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tdx\Enum
0 REG_SZ Root\LEGACY_TDX\0000
Count REG_DWORD 0x1
NextInstance REG_DWORD 0x1
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Service Network Location Awareness has been started?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Check this registry key as well HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_TDX

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_TDX
NextInstance REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_TDX\0000
Service REG_SZ tdx
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x400
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1} same as you?
DeviceDesc REG_SZ @%SystemRoot%\system32\tcpipcfg.dll,-50004
Capabilities REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_TDX\0000\Control
ActiveService REG_SZ tdx


All the same on your side?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
It looks the same except I have a (Default) REG_SZ (value not set)
 

My Computer

OS
Windows 7 Professional SP1 32bit
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