A very strange behaviour: Internet slows down during surfing

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  1. Posts : 5
    windows 7 enterprise
       #1

    [SOLVED] A very strange behaviour: Internet slows down during surfing


    I am desperately seeking some help for a big problem in my PC with Windows 7 cable connected to an ADSL modem. Since a couple of days ago I noticed this very strange behaviour: just after a new system boot, I can surf the web as usual with my browser. But after a couple of visited pages (not more), internet slows down and becomes virtually impossible to use.

    The only way to temporarily recover internet use is to reboot PC from scratch (disconnecting as user doesn't work). But even so, after a couple of click, internet becomes unusable.

    I made many tests to try to understand more about the problem:

    1) I tried with different browsers (Chrome, Internet Explorer, Opera, Firefox) but the progressive slowing down is always present (so it is not a problem of browser);

    2) on another PC with Ubuntu connected to the same Digikom ADSL modem-router, internet works fine as usual (so it doesn't depend on my internet connection); I tried also to change cables and connections, with no result;

    3) as I have a old image of my system, I reloaded it with Norton Ghost to see if the problem depend on some recently installed software or virus: but after loading previous image, the problem was again there as before;

    4) I tried to reset the modem with the reset button, but that too didn't solve the problem (so it doesn't depend on modem);

    5) I booted the PC from a Linux Disk and in this way internet is working OK (so it definitely depends on Windows 7).

    That's all and I am completely puzzled. Even a little suggestion, some idea, everything would be greatly appreciated.

    Thanks a lot!
    Giancarlo from Italy
    Last edited by semsaudade; 21 Feb 2013 at 10:43.
      My Computer


  2. Posts : 58
    Windows 7/8/8.1 x64 &&& Debian-Based Linux
       #2

    Hmm.. Restoring your system with a backup image didn't fix the situation, but you made the backup image before the onset of this problem, correct?
    That is quite odd indeed. This leads me to believe that it is not Windows-specific, but as you've done some testing with a Linux system and some hardware process-of-elimination, there aren't a great deal of possibilities left.

    My next suspicion would be that a third-party software, rather than Windows, is the cause of the problem (maybe a bug?). You should probably try booting in Safe Mode with Networking (F8 during boot) and see if it does any better. If so, then that determines Windows is not to blame.

    Next, I would eliminate as many variables as possible. So anything non-essential in the startup folder, or startup items in msconfig, as well as misc tasks in the Task Scheduler - I would disable them all temporarily (mainly Internet applications, but I would also disable non-Internet apps that are scheduled to auto-update as well). This is going to make the next step a little easier.

    Next, open the Resource Monitor as soon as Windows starts, preferably before you connect to the Internet. Wait for it to populate items under the Network tab. Now connect to the Internet, paying close attention to the graph view on the right of the Network tab, watching for a spike. There will also be a TCP Connections drop-down list and a Network Activity drop-down list, and these will provide interesting information as well. I would play the waiting game and see if something doesn't start bogging it down on its own - if not, try loading a page and coming back, repeating until you see a spike. Look through the Network Activity List to see who the culprit is. There is another drop-down list, I think its called Processes with Network Activity, which should show you the name of the program that is up to no good. This will shed some light on the situation. You may have to open the Task Manager (Ctrl+Shift+Esc) and find the process/program in that list in order to be able to open the file's containing folder from the context menu (the right-click menu)

    This will help shed some light on the cause, and then we can help determine a remedy.
      My Computer


  3. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #3

    Try to download a large file. is it slowing down as well?
      My Computer


  4. Posts : 5
    windows 7 enterprise
    Thread Starter
       #4

    Thanks for your kind helps!

    First of all I discovered that, while in safe mode, web surfing is going on at full speed. So it is not a Windows fault!

    By the way pressing F8 doesn't work, I don't know why. To boot in safe mode I have to power off PC - not very recommendable I know - and then reboot: so I can see the startup menu with safe mode with networking option.

    I looked for malwares scanning all my drives and found nothing.

    I disabled all services except system ones and rebooted. Again web surfing is OK.
      My Computer


  5. Posts : 483
    Windows 8 64 bit PRO
       #5

    Disable startup programs, like which ones ? If web surfing is working ok now, this is a 3rd party causing weird behavior.

    It's very possible recently about a few weeks ago my Anti Virus AVAST was at fault for me being unable to browse internet after a few hours even though windows network said I was connected to the internet with no problems. I would be force to restart.
      My Computer


  6. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #6

    semsaudade said:
    Thanks for your kind helps!

    First of all I discovered that, while in safe mode, web surfing is going on at full speed. So it is not a Windows fault!

    By the way pressing F8 doesn't work, I don't know why. To boot in safe mode I have to power off PC - not very recommendable I know - and then reboot: so I can see the startup menu with safe mode with networking option.

    I looked for malwares scanning all my drives and found nothing.

    I disabled all services except system ones and rebooted. Again web surfing is OK.
    To reenable F8 functionality I have to see bcd menu. So from Elevated Command Prompt

    Code:
    bcdedit/enum  all>bcd.txt
    Now post bcd.txt most likely it's in c:\windows\system32

    to troubleshout the main issue Troubleshoot Application Conflicts by Performing a Clean Startup
      My Computer


  7. Posts : 5
    windows 7 enterprise
    Thread Starter
       #7

    Here is my Window Boot Manager content:

    Code:
    Windows Boot Manager
    --------------------
    identificatore          {bootmgr}
    device                  partition=C:
    description             Windows Boot Manager
    locale                  it-IT
    inherit                 {globalsettings}
    default                 {current}
    resumeobject            {8dc1f15a-2879-11df-a7c7-a2b7d5318906}
    displayorder            {current}
    toolsdisplayorder       {memdiag}
    timeout                 0
    displaybootmenu         Yes
    
    Caricatore di avvio di Windows
    -------------------
    identificatore          {current}
    device                  partition=C:
    path                    \Windows\system32\winload.exe
    description             Windows 7
    locale                  it-IT
    inherit                 {bootloadersettings}
    recoverysequence        {8dc1f15c-2879-11df-a7c7-a2b7d5318906}
    recoveryenabled         Yes
    osdevice                partition=C:
    systemroot              \Windows
    resumeobject            {8dc1f15a-2879-11df-a7c7-a2b7d5318906}
    nx                      OptIn
    
    Caricatore di avvio di Windows
    -------------------
    identificatore          {8dc1f15c-2879-11df-a7c7-a2b7d5318906}
    device                  ramdisk=[C:]\Recovery\8dc1f15c-2879-11df-a7c7-a2b7d5318906\Winre.wim,{8dc1f15d-2879-11df-a7c7-a2b7d5318906}
    path                    \windows\system32\winload.exe
    description             Windows Recovery Environment
    inherit                 {bootloadersettings}
    osdevice                ramdisk=[C:]\Recovery\8dc1f15c-2879-11df-a7c7-a2b7d5318906\Winre.wim,{8dc1f15d-2879-11df-a7c7-a2b7d5318906}
    systemroot              \windows
    nx                      OptIn
    winpe                   Yes
    
    Ripresa da modalit… di ibernazione
    ---------------------
    identificatore          {8dc1f15a-2879-11df-a7c7-a2b7d5318906}
    device                  partition=C:
    path                    \Windows\system32\winresume.exe
    description             Windows Resume Application
    locale                  it-IT
    inherit                 {resumeloadersettings}
    filedevice              partition=C:
    filepath                \hiberfil.sys
    pae                     Yes
    debugoptionenabled      No
    
    Tester memoria di Windows
    ---------------------
    identificatore          {memdiag}
    device                  partition=C:
    path                    \boot\memtest.exe
    description             Diagnostica memoria Windows
    locale                  it-IT
    inherit                 {globalsettings}
    badmemoryaccess         Yes
    
    Impostazioni Servizi di gestione emergenze
    ------------
    identificatore          {emssettings}
    bootems                 Yes
    
    Impostazioni debugger
    -----------------
    identificatore          {dbgsettings}
    debugtype               Serial
    debugport               1
    baudrate                115200
    
    Problemi RAM
    -----------
    identificatore          {badmemory}
    
    Impostazioni globali
    ---------------
    identificatore          {globalsettings}
    inherit                 {dbgsettings}
                            {emssettings}
                            {badmemory}
    
    Impostazioni caricatore di avvio
    -------------------
    identificatore          {bootloadersettings}
    inherit                 {globalsettings}
                            {hypervisorsettings}
    
    Impostazioni hypervisor
    -------------------
    identificatore          {hypervisorsettings}
    hypervisordebugtype     Serial
    hypervisordebugport     1
    hypervisorbaudrate      115200
    
    Impostazioni Resume Loader
    ----------------------
    identificatore          {resumeloadersettings}
    inherit                 {globalsettings}
    
    Opzioni dispositivo
    --------------
    identificatore          {8dc1f15d-2879-11df-a7c7-a2b7d5318906}
    description             Ramdisk Options
    ramdisksdidevice        partition=C:
    ramdisksdipath          \Recovery\8dc1f15c-2879-11df-a7c7-a2b7d5318906\boot.sdi
    Thanks a lot for helping!
      My Computer


  8. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #8

    Windows Boot Manager
    --------------------
    identificatore {bootmgr}
    device partition=C:
    description Windows Boot Manager
    locale it-IT
    inherit {globalsettings}
    default {current}
    resumeobject {8dc1f15a-2879-11df-a7c7-a2b7d5318906}
    displayorder {current}
    toolsdisplayorder {memdiag}
    timeout 0
    displaybootmenu Yes
    ================
    timeout is 0sec. bootmenu is displayed for 0 seconds. In that time you must select which OS to start. Then press enter or F8. But you can't within 0 seconds. So do
    in elevated command prompt:
    Code:
    bcdedit/set  {bootmgr}  timeout  10
    So show bootmenu for 10 seconds. It runs the default OS if you don't press anything within 10 seconds.

    Since you only have one OS in the bootmenu, don't force to show bootmenu!
    Code:
    bcdedit/deletevalue  {bootmgr}  displaybootmenu
    Now it shows the bootmenu only if you have more than 1 OS in the bootmenu list. So it doesn't display it because you only have 1 OS.

    F8 works now on boot.
      My Computer


  9. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #9

    To troubleshout the main issue Troubleshoot Application Conflicts by Performing a Clean Startup
    Does this fix the main problem?
      My Computer


  10. Posts : 5
    windows 7 enterprise
    Thread Starter
       #10

    Thanks a lot


    Thank you very much, you are super-kind! Now my F8 button is working again!!!
      My Computer


 
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