Time to connect to Internet

denwilliam said:

Did manage to read your message and also went through the default list and changed a few things,made no difference .

At Sevenforums we don't give up until the OP does

Have you tried changing the SSID? (the name used when you connect to the internet)

If you look at the answer to this question other people have had problems with the Atheros AR5007EG network adaptor

To change the SSID
Type http://192.168.0.1 into your browser

Default username = admin
Default password = changeme

If you have changed your login details before obviously enter your new details into http://192.168.0.1

Once you are logged in look for SSID and rename it to a 10 character name or less with no spaces.

Restart the Superhub and your laptop and let us know how you get on.

Also if that doesn't work can you tell me if you are upgraded your OS recently and did you experience this problem before you had the SuperHub router installed?

denwilliam said:

Chsnged the SSID from a 18 character to a 8 character but unableto see any improvement.Only had this problem since the SH was installed.Have not upgraded ar changed any systems.Running Windows 7 Home Premium 64 bit service pack 1.When I had the netgear modem and router which was given me on joining Virgin internet connection was instantaneous.Problem started when SH was purchased from Virgin.

Do you not have another router anymore?

denwilliam said:

The SH is the only router I have.I omitted to give you answers to some of your earlier questions so here they are:-my laptop is a Toshiba model Satellite Pro L300-1FK and I have no phone wi-fi.The Virgin broadband comes in by cable.

Thanks for your reply

Connect to the superhub and log into it.
http://192.168.0.1
Username admin
Password changeme
Goto the advanced settings under the 3 boxes and then to the wireless radio config.
Change the following settings.
Wireless Speed set to 145mb
Wirelss security is best set to WPA2-AES (you can also change the password for wifi here to something easy for you to remember)
Select a channel (Not Auto) Download inSSIDer and scan first and use the least used channel.
Greenfield mode off and OBSS should be off anyway.

Source

Basically from researching into the issue it sounds like your wireless driver is conflicting with the SuperHub so technically speaking it is both the laptop and the SuperHub's fault. The wireless driver you have does seem to have a lot of connection issues from the posts I have read on the internet.

Please also install the up-to-date driver from here. CTRL F + AR5007EG to save you having to look through the entire list.

Finally do Window updates. Same applies for Windows 7, check for updates.

Let me know how you get on.

denwilliam said:

Tried what you suggested but sorry to say there is no improvement.

I really don't know then

Only other thing I can think of is to uninstall the drivers via device manager, restart and then reinstall the drivers (previously I said to install the drivers again so I'm unsure if you uninstalled them first)

Note: Make sure you download the file before uninstalling the wireless drivers as obviously you won't be able to download the driver file without any internet connection.