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Windows 7: Error 619 internet modem E1553

09 Mar 2013   #11

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Quote   Quote: Originally Posted by Anak View Post
After doing some research I have come up with something we can try, but before we get into that I need to know a few things.

Please answer my questions in the order I am asking, and wait until I see your response, and reply back to you.
I only added the information below these eleven questions to help if we need to go there. I don't mind if you read on, but please do not go any further than question 11 until you hear back from me about your responses.
Thank you.
  1. I need to know the full model number of your Toshiba machine so I can understand the various connections it has.
  2. Are you using wi-fi for the E1553, and wired for the modem, if different how?
  3. Are you using vodafone's equipment, i.e. modem, and would that be a Huawai E1553 USB dongle?
  4. Please go to Control Panel\All Control Panel Items\Device Manager and check to see if you have any warnings or errors. Especially, open and look under Network Adapters, and Portable Devices.
  5. If you don't have any warning or errors, have you tried to use the modem in a different phone connection on your machine, and have you tried to use the E1553 in a different USB slot? I ask this because I don't know the connections your machine has.
  6. Are you sure you have the latest drivers for each?
  7. When was the last time you ran a CHKDSK?
  8. When was the last time you ran a SFC /scannow?
  9. What are you using as an antivirus/malware/firewall product?
  10. When was the last time you checked for any virus's or malware, are you sure your machine is clean?
  11. Have you tried anything since our last contact, such as running that Vodafone troubleshooter?
If you have any difficulty in understanding these questions please reply back and I will help you get the answers.

~ ~ ~ Please stop here until you reply, and hear back from me. ~ ~ ~

I may want you to switch to Microsoft's Security Essentials (MSE) only to test. If I do, I need to know what antivirus/malware/firewall product you have because it has to be completely uninstalled first before installing MSE.

Do not install until I know what you are using, we may be able to adjust or disable your present product.

Procedure to install MSE:

  • Click on the link and select your version (Windows Vista / Windows 7 32bit).
  • Click on Download, then Save File.
  • Save File to your Desktop,
  • Save any previous work, then close all other programs.
  • Go to desktop, click on MSE to start the wizard and finish install.
  • Reboot your machine.
Depending on your answers we will proceed to flushing your Domain Name System (DNS), then:
  • Registering your DNS
  • Reset/Renew TCP/IP connection
  • Repair & Reset Winsock Catalog
I will guide you how to do these three commands, but will wait to show you until we need to.
It would be helpful if you know how to open an Elevated Command Prompt.
Anak you will also need the PART NO on the Toshiba sticker underneath the machine as it will denote where the machine was made or made for as you will get far more precise info using that as well and any communication with Toshiba they will ask for that number:) see pic

Attached Thumbnails
Error 619 internet modem E1553-toshx.png  
My System SpecsSystem Spec
10 Mar 2013   #12

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Thank you ICit2lol, location specifics is a good point.

I noticed when I was researching the E1553 that I was coming up with references to Australia and the E1553's use in conjunction with modems, and when you made your post#9 it started to sink in, and I wondered if that is normal for Australians to have dial-up to get on the internet.

I would think that Australia does have cable, satellite, and maybe even something similar to fiber optics service, but the norm seems to be dial-up. Could you clarify that for me?

Your $150 is a good deal, what speeds to you get for that price, and is it just for the internet?
We're on verizon fios triple play; phone, TV, and internet (24.57Mbps Down - 5.68Mbps up) all digital for $90 a month. If we wanted to go up to 50/25 as the link suggests it would cost $10 more, but we're happy with what we have.

tasha may have taken your suggestion in post9 and checked with her provider, and maybe even changed over to Telstra, but we'll have to wait for her reply.
My System SpecsSystem Spec
10 Mar 2013   #13

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hiyya Anak no mate dial up is getting quite rare now it is mostly the other forms like I am on copper right now but they are rolling out optical in a lot of places unfortunately cos I am out in the country can't see it happening here any time real soon.
My ex and several friends in remote or bad coverage areas have satellite which is very good and also subsidised the last I heard.

The device I posted is a wireless adaptor and yep is just for the net it isn't real fast but enough for my casual away from home stuff, and oh emergencies of course

The $150 is for I think 12GB of download but as I say I only use it for casual stuff and it only needs checking up on from time to time. Best apart as I said is that that price is for a years prepaid any period less than that the price rockets horrendously.

Some run the net through their phones but not having experience I think they can run up quite bill.

Attached Thumbnails
Error 619 internet modem E1553-elite.png  
My System SpecsSystem Spec

11 Mar 2013   #14

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Thanks for clearing that up for me.
My System SpecsSystem Spec

 Error 619 internet modem E1553

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