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no wireless connections available following sudden system shutdown
hello, thanks for reading, hope you can help!
my zoostorm laptop powered down with no warning - no bsod, no dialogue - just black screen. it rebooted as normal and all systems appear fine except for wireless networking. adapter appears to be functioning but does not detect networks. i have not recently installed any new software or meddled with any settings.
laptop is Zoostorm Laptop - Laptops | Ebuyer.com running win7 ultimate 64
(i5 3210m, 16gb, 1tb, intel hd4000)
network card is a realtek rtl8723ae-bt
i have:
connected to network with other devices;
rebooted laptop;
checked wireless fn key;
disabled/uninstalled anti-virus and firewall;
confirmed adapter is present in device manager;
uninstall/reinstall network card;
exhausted (useless) windows diagnostics - see log below
installed new drivers (Download Realtek RTL8723AE Driver v.2002.1.1201. Realtek RTL8723AE)
system restore;
and am now at a loss... please help!
paul
ipconfig and windows diagnostics logs follow:
Windows IP Configuration
Host Name . . . . . . . . . . . . : prosody-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8723AE Wireless LAN 802.11n PC
I-E NIC
Physical Address. . . . . . . . . : 20-68-9D-DC-FE-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-90-F5-DB-7B-92
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 20-68-9D-DD-27-F6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9c7e:f0b:3695:8727%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.44.16(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 02 April 2013 16:45:51
Lease Expires . . . . . . . . . . : 02 April 2013 22:45:51
Default Gateway . . . . . . . . . : 192.168.44.1
DHCP Server . . . . . . . . . . . : 192.168.44.1
DHCPv6 IAID . . . . . . . . . . . : 203450525
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-9A-36-4F-00-90-F5-DB-7B-92
DNS Servers . . . . . . . . . . . : 192.168.44.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{F8109BED-F014-495A-B71F-C9D5CA478A57}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{741CB214-641C-4A24-982A-7DAC6C64ADA5}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{60888F0E-1FAD-4A6A-85CE-BF4903A365CC}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2c90:8419:ad7b:1b74(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2c90:8419:ad7b:1b74%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
-----------------------------------------------------------------------------------
Windows Network Diagnostics Publisher details
Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected
Reset the wireless adapter Completed
Investigate router or access point issues Completed
Refer to Windows Help and Support for more information about wireless connectivity problems Completed
Windows Network Diagnostics Publisher details
Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected
Reset the wireless adapter Completed
Investigate router or access point issues Completed
Refer to Windows Help and Support for more information about wireless connectivity problems Completed
Issues found Detection details
5 Problem with wireless adapter or access point Detected
Reset the wireless adapter Completed
Network Diagnostics Log
File Name: 33DAA94C-86AF-43B6-A3D5-9E94795F2ECB.Repair.Admin.1.etl
Investigate router or access point issues Completed
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Network Diagnostics Log
File Name: 1040E415-BA3D-46B7-B88F-5BF8F48311A1.Repair.Admin.4.etl
Refer to Windows Help and Support for more information about wireless connectivity problems Completed
Windows cannot resolve your wireless connectivity issue.
Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
Description . . . . . . . . . . : Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
Manufacturer . . . . . . . . . : Realtek Semiconductor Corp.
Provider . . . . . . . . . . . : Realtek Semiconductor Corp.
Version . . . . . . . . . . . : 2002.1.1201.2011
Inf File Name . . . . . . . . . : C:\Windows\INF\oem17.inf
Inf File Date . . . . . . . . . : 04 December 2011 13:24:00
Section Name . . . . . . . . . : RTL8723ae.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8723&subsys_072610ec
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: f8109bed-f014-495a-b71f-c9d5ca478a57
Interface name: Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 1
List of visible access point(s): 0 item(s) total, 0 item(s) displayed
Connection History
Information for Auto Configuration ID 1
List of visible networks: 0 item(s) total, 0 item(s) displayed
List of preferred networks: 0 item(s)
Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native WiFi MSM
Initialize status: Success
Information for connection being diagnosed
Interface GUID: f8109bed-f014-495a-b71f-c9d5ca478a57
Interface name: Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
Interface type: Native WiFi
Profile: Discovery connection
SSID: (Unnamed Network)
SSID length: 0
Connection mode: <unknown>
Security: No
Connect even if network is not broadcasting: No
Result of diagnosis: No problem found
Network Diagnostics Log
File Name: 33DAA94C-86AF-43B6-A3D5-9E94795F2ECB.Diagnose.Admin.0.etl
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: PROSODY-PC
Windows Version: 6.1
Architecture: amd64
Time: Tuesday, April 02, 2013 5:18:37 PM
Publisher details
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
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