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Windows 7: Cisco VPN Issue

18 Apr 2013   #1

Windows 7 Professional x64
Cisco VPN Issue

Hi folks,

I work in an enterprise environment and our users have Cisco VPN Client Version installed on their laptops. One of my customers recently got a new Common Access Card. We changed her client configuration to adjust for the correct cert, but she was still unable to VPN in. After closer inspection, we discovered that after changing the cert that she needs to VPN in, and then clicking Save, when we re-open the configuration, it has been changed back to a different cert. If I change the config manually by editing the .pcf file and then saving, when I re-open the file, the CertStore field has blanked itself out. This problem occurs before we even try to make the connection.

We have tried the following things to resolve this issue:
1. Uninstalling and re-installing VPN.
2. Installing older versions of VPN.
3. Other users log onto her machine and do not have this problem.
4. She logs onto other machines that she has never used, and she has this same problem.
5. Tried re-loading her certs.
6. She went to try to get her CAC replaced on the off-chance that the chip was bad, and they refused to replace it since the CAC passes their tests.

We are completely out of ideas here. Any help would be GREATLY appreciated!!

James T.

My System SpecsSystem Spec
18 Apr 2013   #2


Have you tried AnyConnect? This might work:
  • Uninstall Cisco client from user's PC completely
  • User connects using AnyConnect
  • When AnyConnect does not find existing client it downloads and installs the correct one automatically
Read more: AnyConnect SSL VPN Client Web Deployment* [Cisco Adaptive Security Device Manager] - Cisco Systems

My System SpecsSystem Spec
18 Apr 2013   #3

Windows 7 Professional x64

No, we're not allowed to install that here. Thanks though!
My System SpecsSystem Spec

18 Apr 2013   #4


Sorry. I know for sure that using AnyConnect solves a bunch of issues.
My System SpecsSystem Spec
18 Apr 2013   #5

Windows 7 Professional x64

That's alright. I don't think the problem is the software itself anyway, since it used to work fine for her, and everyone else has the same software and they are able to connect. Also, remember, I'm not even trying to connect yet when we run into this issue. This is just getting the software to keep her cert settings.
My System SpecsSystem Spec

 Cisco VPN Issue

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