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Windows 7: Networking issue with Netgear NeoTV350 media player

23 May 2013   #1
Jango Fett

Windows 7 Ultimate x64
Networking issue with Netgear NeoTV350 media player

Hi guys, hoping some of you can give me a bit of expert advice on a networking issue.

I have a Netgear NeoTV 350 media player rigged up to my TV and networked over the powerline with me PC (Windows 7 ultimate x64).

Since last week whenever I try to access a file on my computer I get a message saying I need to enter my network user Id and password (see attached). Never have had to do this in the two years I have had the media player.

So I have tried the following to try and rectify the issue

Switched off Firewall altogether still getting issue
Moved firewall from Bitdefender to windows firewall still getting the issue
Ensured all folders I am trying to access are available to share as read/write
Ensured sharing and network discovery was turned on in the network and sharing centre.
In the media streaming option I have allowed the media player access also.
Factory re-set the media player in case that was the problem.

After all of the above, I am still getting the error message on the player when I try to access files on my PC. I have also entered my network ID and password when prompted to see if that would fix the issue but I still get a login failed notification.

Im running out of options here as to how to fix this issue so if anyone has any advice Id really appreciate the input before I fire the pc and player out the window !


Attached Images
Networking issue with Netgear NeoTV350 media player-neotv-error-message.jpg 
My System SpecsSystem Spec
24 May 2013   #2

Win7 & Win8 64bit

Welcome to Seven Forums,

If it was working prior, you may try a System Restore and back date it to when you didn't have this issue. Please see this Tutorial.

Please give us an update whether the System Restore helped or not.
My System SpecsSystem Spec
24 May 2013   #3
Jango Fett

Windows 7 Ultimate x64

Hey 2xg, tried the system restore but still the issue remains I'm afraid.
My System SpecsSystem Spec

27 May 2013   #4
Jango Fett

Windows 7 Ultimate x64

Just to give an update here guys, it appears to be a known issue with Media players not being able to connect to the network when you install Windows Live, which I did prior to the issues starting, just never thought one would impact the other !

Anyway, problem solved and hopefully this will be of help to others having similar problems.

My System SpecsSystem Spec

 Networking issue with Netgear NeoTV350 media player

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