No internet access with my specific router

jms198 · 26 May 2013

Hi, I'm running windows 7 on a Dell laptop and windows does not seem to play nice with my router. I know that the router works fine, because I can connect to it no problems with linux (which I dual-boot on this laptop), and other people in my apartment who are running windows 7/mac osx have no issues.

I also know that my windows 7 install is working fine with other routers, such as the one at my girlfriend's place or on school. So, this issue is very specific to my router and windows 7 combination.

I can detect and connect to the router just fine, but I have no internet access from there. I can't access any websites, perform any windows update or anything.

I don't really know how to start trouble-shooting this, so if someone could help me out it'd be appreciated. The router I have is a NETGEAR N150 WNR1000 wireless router. I'm not sure what other specific info would be relevant.

snapshot of ipconfig:

Code:

ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : j-bot
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
   Physical Address. . . . . . . . . : 84-A6-C8-CA-56-E9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 84-A6-C8-CA-56-E9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
   Physical Address. . . . . . . . . : 84-A6-C8-CA-56-E8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d23:3e04:39be:e719%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, May 27, 2013 12:10:54 AM
   Lease Expires . . . . . . . . . . : Tuesday, May 28, 2013 12:10:53 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 344237768
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-81-32-21-E0-DB-55-D1-7D-20

   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : E0-DB-55-D1-7D-20
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 84-A6-C8-CA-56-EC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{65D8305D-7B68-4854-AF17-9BB616019419}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2064:1a8f:3f57:fefd(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::2064:1a8f:3f57:fefd%17(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{078D75D7-1D3F-4232-A073-25A13D596329}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DFE339CC-8EB5-42AB-A409-0FE35F97D067}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

UsernameIssues · 26 May 2013

Welcome to the Seven Forums.

Can you ping Google? See this post.

If you cannot ping Google, then can you ping your router? See this post.

Have you reset the router? Maybe it has some settings that are blocking traffic for the IP address that is being assigned to the W7 OS, but not blocking a different IP that is assigned to your Linux OS.

You can also try assigning a different DNS to the W7 OS. The bottom of this post talks about that.

chev65 · 27 May 2013

jms198 said:

Hi, I'm running windows 7 on a Dell laptop and windows does not seem to play nice with my router. I know that the router works fine, because I can connect to it no problems with linux (which I dual-boot on this laptop), and other people in my apartment who are running windows 7/mac osx have no issues.

I also know that my windows 7 install is working fine with other routers, such as the one at my girlfriend's place or on school. So, this issue is very specific to my router and windows 7 combination.

I can detect and connect to the router just fine, but I have no internet access from there. I can't access any websites, perform any windows update or anything.

I don't really know how to start trouble-shooting this, so if someone could help me out it'd be appreciated. The router I have is a NETGEAR N150 WNR1000 wireless router. I'm not sure what other specific info would be relevant.

snapshot of ipconfig:

Code:

ipconfig /all
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : j-bot
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
   Physical Address. . . . . . . . . : 84-A6-C8-CA-56-E9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 84-A6-C8-CA-56-E9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
   Physical Address. . . . . . . . . : 84-A6-C8-CA-56-E8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d23:3e04:39be:e719%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, May 27, 2013 12:10:54 AM
   Lease Expires . . . . . . . . . . : Tuesday, May 28, 2013 12:10:53 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 344237768
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-81-32-21-E0-DB-55-D1-7D-20
 
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : E0-DB-55-D1-7D-20
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 84-A6-C8-CA-56-EC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{65D8305D-7B68-4854-AF17-9BB616019419}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2064:1a8f:3f57:fefd(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::2064:1a8f:3f57:fefd%17(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{078D75D7-1D3F-4232-A073-25A13D596329}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{DFE339CC-8EB5-42AB-A409-0FE35F97D067}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

From this screen shot you are connected and have a valid IP.

Which third party anti virus software do you have installed on this system? :)

jms198 · 27 May 2013

It's strange, when I first boot windows, I do have some internet connectivity, and I'm able to ping both my router and google (or whatever website), but after a few minutes, I then lose it permanently.

Code:

C:\Users\jared>ping 192.168.1.1 
 
Pinging 192.168.1.1 with 32 bytes of data: 
Reply from 192.168.1.1: bytes=32 time=6ms TTL=64 
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64 
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64 
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64 
 
Ping statistics for 192.168.1.1: 
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), 
Approximate round trip times in milli-seconds: 
    Minimum = 1ms, Maximum = 6ms, Average = 2ms 
 
C:\Users\jared>ping google.com 
 
Pinging google.com [173.194.46.78] with 32 bytes of data: 
Reply from 173.194.46.78: bytes=32 time=42ms TTL=51 
Reply from 173.194.46.78: bytes=32 time=40ms TTL=51 
Reply from 173.194.46.78: bytes=32 time=40ms TTL=51 
Reply from 173.194.46.78: bytes=32 time=40ms TTL=51 
 
Ping statistics for 173.194.46.78: 
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), 
Approximate round trip times in milli-seconds: 
    Minimum = 40ms, Maximum = 42ms, Average = 40ms

few minutes later...

Code:

C:\Users\jared>ping google.com 
 
Pinging google.com [173.194.46.78] with 32 bytes of data: 
Reply from 192.168.1.2: Destination host unreachable. 
Request timed out. 
Request timed out. 
Request timed out. 
 
Ping statistics for 173.194.46.78: 
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), 
 
C:\Users\jared>ping 192.168.1.1 
 
Pinging 192.168.1.1 with 32 bytes of data: 
Request timed out. 
Request timed out. 
Request timed out. 
Request timed out. 
 
Ping statistics for 192.168.1.1: 
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

I do not have any anti-virus software installed or third party firewalls. I installed an OEM version of windows and haven't installed anything much. I also have windows firewall disabled.

Any ideas?

UsernameIssues · 27 May 2013

Resetting the router and updating its firmware is all that I can think of.

chev65 · 28 May 2013

jms198 said:

It's strange, when I first boot windows, I do have some internet connectivity, and I'm able to ping both my router and google (or whatever website), but after a few minutes, I then lose it permanently.

Code:

C:\Users\jared>ping 192.168.1.1 
 
Pinging 192.168.1.1 with 32 bytes of data: 
Reply from 192.168.1.1: bytes=32 time=6ms TTL=64 
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64 
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64 
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64 
 
Ping statistics for 192.168.1.1: 
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), 
Approximate round trip times in milli-seconds: 
    Minimum = 1ms, Maximum = 6ms, Average = 2ms 
 
C:\Users\jared>ping google.com 
 
Pinging google.com [173.194.46.78] with 32 bytes of data: 
Reply from 173.194.46.78: bytes=32 time=42ms TTL=51 
Reply from 173.194.46.78: bytes=32 time=40ms TTL=51 
Reply from 173.194.46.78: bytes=32 time=40ms TTL=51 
Reply from 173.194.46.78: bytes=32 time=40ms TTL=51 
 
Ping statistics for 173.194.46.78: 
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), 
Approximate round trip times in milli-seconds: 
    Minimum = 40ms, Maximum = 42ms, Average = 40ms

few minutes later...

Code:

C:\Users\jared>ping google.com 
 
Pinging google.com [173.194.46.78] with 32 bytes of data: 
Reply from 192.168.1.2: Destination host unreachable. 
Request timed out. 
Request timed out. 
Request timed out. 
 
Ping statistics for 173.194.46.78: 
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), 
 
C:\Users\jared>ping 192.168.1.1 
 
Pinging 192.168.1.1 with 32 bytes of data: 
Request timed out. 
Request timed out. 
Request timed out. 
Request timed out. 
 
Ping statistics for 192.168.1.1: 
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

I do not have any anti-virus software installed or third party firewalls. I installed an OEM version of windows and haven't installed anything much. I also have windows firewall disabled.

Any ideas?

Have you tried going to the Windows update center using a wired connection so you can obtain the latest updates for your system? There is a good chance they will have some updated drivers that may help.

Updating the routers firmware might also help like Username mentioned.